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Business Profile

Used Car Dealers

Lisbon Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2007 ****** frontier from Lisbon auto sales at the total cost of ******** after the down payment of *****. Left a Balance as stated on the contract of ********. I have paid a total of ***** dollars so far and noticed the remaining balance did not seem right. I went to Lisbon auto sales on 08-12-24 and spoke to ****** who runs the place and she said there is a 24.9 percent interest rate. I never knew anything about an interest rate nor do I see it on my paperwork. I asked her to show me where is says that and she said it says that on my computer I had my contract with me and she could not show me where it says that or where I agreed to that. She said the total balance was ****** and something dollars. No where do I see anything on the contract that says that amount.

    Business Response

    Date: 09/16/2024

    See Attached:

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    I absolutely was not given or ever seen that paper. Which is a violation of the contract  I was most definitely not on my phone when I went there she refused to show me what she had on her computer and def did not give it to me. Almost every number on the contract and what she is saying doesnt add up  and my insurance is good and has been and I can show proof of that if you look at the paper she sent to you it says modified at 628 am I was not there that early and she isnt even open I was not given any signed documents of the contract  I  would like to see the SIGNED paper work where I was shown and agreed to the so called interest rate. Her papers look like they was home made which could altered at any time they dont look like any other contract Ive ever seen. 
    Regards,

    ******* ****



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