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Business Profile

Furnace Repair

Haynes Complete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nathan H***** presented himself as a furnace on February 28, 2024. He replaced two furnaces for me on March 8. As of April 5 these furnaces still did not function properly. I replaced these furnaces on April 6. The new installer noted: 1. The air return from rooms to furnace intake was cut too small, restricting air flow. 2. The fresh air intake and exhaust to both furnaces were situated too close together on the outside walls, causing CO fumes to be pulled into the fresh air intakes. 3. A former exhaust vent rising through the center of the house through a stud wall had been “sealed” with a plastic fast-food cup. 4. The original exhaust of the larger furnace was left open, unsealed. 5. Gas pipe plumbing both through the basement and within each furnace was untrue. 6. No pipe dope was used to seal the gas pipe connections. 7. No GFCI protection was added to the furnace wirings to protect their electronics. 8. Vinyl tubing carrying carbolic acid from the condensate pumps was inadequate and improperly routed. 9. Carbon monoxide detectors were not installed. They are required by code. 10. Gas inlet orifices were misaligned, contributing to gas leakage. 11. The electronic settings were wrong, also contributing to gas leakage. 12. Instead of modifying the filter housing to each furnace, H***** Complete left open the door of the existing filter housing and placed a minimal filter on the basement floor to cover it up. It was unattached to the furnace itself, assuring that half of the air taken in by the furnace was unfiltered. 13. The sheet metal modifications were horribly sloppy, posing a cutting hazard. PAYMENTS to H***** Complete Feb 29 5,000 Mar 4 60 Mar 6 200 Mar 7 60 Mar 8 7,000 Mar 8 100 Mar 12 200 Mar 18 200 Mar 19 4,000 Mar 23 200 Mar 28 2,000 TOTAL 19,020

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