Business ProfileforBrown Sanitation

Horrible HORRIBLE customer service. You can’t even talk to them because they talk over you. We recently switched and are SWIFTLY changing back to ******. They say 8 bags a week and 1 bulk pick up month. We were out of town at a funeral one week and on vacation a week so no trash was put out those weeks. So the week after, one week we had 11, they didn’t pick up half of it. We have not used a bulk pick up this month, but had an event so we had so we had a total of 10 bags..they picked up 3 bags! I called and told them. When I realized they actually only took 3, I called back and told them they needed to come get the rest. When she called back, she smarted off to my husband and as he was trying to speak (AS THE CUSTOMER), she was speaking over him. When drivers would come to get trash, if there WAS a bulk pick up item, they were just running their mouth and complaining about it. My husband was on the porch once and we also have outside cameras. Customers are how a company stays in business, how a business treats customers is how they retain them. We canceled the service and EXPECT a refund of what we have already paid or a complaint will be filed with consumer services at the Ohio Attorney General’s office.