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Find a Location

Wally World Riverside Resort has 1 locations, listed below.

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    Business ProfileforWally World Riverside Resort

    Resort
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2016

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This is a campground and RV park, offering resort memberships.

    Products & Services

    Wally World Riverside Resort is a campground offering membership for RV and rustic camping. 

    Business Details

    Location of This Business
    16121 County Road 23, Loudonville, OH 44842-9736
    BBB File Opened:
    1/19/2016
    Years in Business:
    32
    Business Started:
    9/27/1991
    Business Started Locally:
    9/27/1991
    Business Incorporated:
    11/18/2010
    Accredited Since:
    1/21/2016
    Licensing Information:
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Travel Resorts of America Inc
    • Travel Resorts of Ohio, LLC
    Business Management
    • Mr. Steven R Baldelli, Manager
    • Ms. Cassandra Rodgers, Supervisor
    Contact Information

    Principal

    • Ms. Cassandra Rodgers, Supervisor

    Customer Contact

    • Ms. Cassandra Rodgers, Supervisor
    Additional Contact Information

    Fax Numbers

    • (419) 994-4921
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clayton J

    1 star

    12/04/2021

    Travel Resorts of America is attempting to charge members a Covid Response Fee charge of $79.00 for services after the fact for products and services that weren't provided. None of the TRA campgrounds that I have visited this year have done any more than routine cleaning and have provided no PPEs this year. They haven't done any more cleaning this year than any other time. Employees don't wear PPE's this year. They haven't offered any PPE's this year. Furthermore they are selling more memberships that they have available sites. Over the past two years it has gotten harder to get reservations because there are often no sites available. but when you get to the campground there are many empty campsites. Many of which are reserved for sales.

    Wally World Riverside Resort Response

    06/17/2022

    Hello, Please keep in mind that the COVID response fee was an optional fee, which we had removed from your account for you. That fee did not just go to the use of PPE. We used that money to help with staffing, providing COVID testing for members that may have come in contact while traveling, supplies for positive members and that needed to quarantine while on property, also the items that you listed. I feel this is a very unfair review as we have always went above and beyond for you every time you have reached out to us. We value you as a member very much and dislike hearing you are unsatisfied with your membership. We do not over sell our properties, please keep in mind that sites are first come first served. We have seen an increase in booking this year, I think everyone is trying to get out and stretch their legs after being cooped up for so long. We would be happy to speak with you about any frustrations you may have. Please, give us a call. Thank you!

    Local BBB

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