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Business Profile

Car Wash

Buckeye Express Car Wash, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Buckeye Express Car Wash, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buckeye Express Car Wash, LLC has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a monthly carwash and besides not getting what I paid for due to areas of the carwash being broke and my car still coming out dirty their carwash also sliced my tire open.There were employees there not directing cars and joking instead of doing their job and no management there to take responsibility for the damage to my car which was an additional cost to myself.

    • Initial Complaint

      Date:11/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my subscription and spoke to a representative on 11/4/24 she said that it would stop on 11/6/24 . They continue to attempt to charge my account. I called this morning and rep said it was nothing they could do. I should not have cancel my card just because they’re trying to force a payment from me. I no longer want the service

    • Initial Complaint

      Date:09/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a car wash. The guy said sign up and you can cancel - I said no contract? he said no contract, you just come in an cancel. The next week I went in and cancelled. They continued to charge me

      Business Response

      Date: 10/11/2023

      Customer on 10/02/2022 signed up for our monthly membership. This monthly membership is a reoccurring charge, the customer authorized this reoccurring charge with a signed receipt at the time of purchase. Customer failed to cancel the membership when she no longer wished to have a monthly reoccurring charge. Our policy states we must receive a 7 day notice of discontinuation prior to the recharge date in order to stop further payments. Our policy also states that a refund is not offered when discontinuing a plan, the customer will have the remaining of their billing cycle to utilize the wash. This information is on the signed receipt as well as our our website. Customer failed to provide that notice and requested a refund for nonuse. Against policy and as a courtesy we provided the customer with a 6 month club plan. This allows her to use the wash for 6 months without paying any additional funds. We also issued a check for 90 days in the total amount of $138.00. The customer was reimbursed for a total value amount of ******. I spoke with the customer and completed this on 10/02/2023. As the customer did not contact our corporate office until days prior to this date. During that conversation the customer stated that she was completely satisfied with the outcome and thanked us for assisting her. The customer has not responded to my phone calls in regard to this complaint. This complaint should be closed for the above reasons. 

    Buckeye Express Car Wash, LLC is NOT a BBB Accredited Business.

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