Business ProfileforStay Dry Waterproofing, LLC

On 2/14/24 salesman John from Stay Dry in Marysville, OH came to our house to speak with us about a mildew smell in our office. We had our sump fail on 1/9/24 and were experiencing this strong odor in the office. We took him into the office explaining it was the only place we could smell it. We didn't have this smell in the basement. He tested the air and explained that we were positive for mold and this treatment would eliminate the mold in our house so the smell should go away. He explained they would need to pretreat our area that day and 30 days later his team would come to the house for the full treatment. This would take 4 to 6 hours and they would have to manually wipe down everything in our basement and also use a machine to treat the air and kill the mold. We would have to leave the home during the treatment. We paid a $600 deposit that day and scheduled the treatment for 3/15. On 3/15 the manager, Troy arrived and we explained the same thing to him. He smelled the office and said this treatment will eliminate the mold and in turn the smell should dissipate. He even agreed to run the treatment longer in that room. They were done within just over an hour and it surprised us since John had said it was labor intensive. Upon checking the cameras, they never wiped anything, used a HEPA vacuum and sprayed with a machine. When I called about this, they told us John was let go and what he told us about wiping things down was not true. Troy came back out to our house because I was still smelling the mildew and tested our air again. The report shows our levels to be acceptable. I have asked them to credit us back half the cost for the misinformation we were told by John and sold a treatment that did not do at all what he claimed it would do. We still have the smell in our office. They never did a treatment the way he explained it. Jessica, an employee there, stated she could only email a manager and would not tell us who or when they would contact us to resolve this.