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Business Profile

Financial Services

Asset Financial, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From 3/9/2020 to 6/17/21 I paid Asset Financial (Skip H*******) $1875 under the impression that I was repaying a student loan, then I was sent to a collections agency (Diversified Receivables, also associated with Skip H*******) by Asset Financial stating that I needed to pay the remainder of my student loan ($1147.53) in full, so I did. I recently (11/06/24) learned that this loan was never recognized as paid by the ********** ** ********* and I still owe $3000 from the loan that I was "paying" through Asset Financial. I have spent thousands of dollars repaying a loan that was apparently NEVER paid to the ********** ** ********* and will end up having to pay the upwards of $6000 in total because of this.

    Business Response

    Date: 11/11/2024

    Good afternoon,

    *** ***** is correct in the detailing the payments that were made. However, these accounts are not associated with the ********** ** *********. *** ***** is welcome to contact me at ###-###-#### to discuss.

    I'm sure we will be able to explain the difference to her.

     

    Sincerely,

    Skip H*******

  • Initial Complaint

    Date:05/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I paid my remaining balance due of $423 dollars on my loan payments and they still withdrew my usual automatic payment of $400 this month when it should have been done. I want a full refund plus $50 for the inconvenience of sending my checking account into negative

    Business Response

    Date: 05/18/2022

    We spoke to ******** yesterday and we discussed the solution. The situation should be completely resolved by later this afternoon or tomorrow. 

Asset Financial, LLC is NOT a BBB Accredited Business.

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