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Business Profile

Property Management

Realfin LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/2022 through 04/2023 As a tenant at East Broadway apartments, there is continued problem with residents on the 3rd floor throwing their used beer bottles and cans on the surrounding areas at the entry of the building for everyone to see. They are aware of what they are doing, have been reported to Management multiple times and they continue to be a nuisance with their garbage. They also leave dirty muddy boots at the mail box for everyone to look at every day as if it is their personal entry way for a mutliple unit building. Multiple reports have been filed about the continued marijuana smoking in the building and is a regular odor. There are also tenants smoking in the building regularly and that has also been reported. There are cigarette butts allover the entryway to the building from tenants disposing of them on the premises inappropriately and the 2nd hand smoke is eminating throughout the air ducts causing issue. RealFin Group has been notified of the problem to which they reply they will send out notices and that has not occurred. They raise rent prices but do not take care of the property or insure contractually agreed to living community standards are met. When Mgmt is contacted for repair, they delay in getting repairs done and try to place blame on the tenant. Another tenant's eviction notice was placed in my apartment and they did not have permission to enter. I am seeking relocation when I am capable of move out and a new apartment is available elsewhere. They are not taking care of their property. Mowing the grass is the only thing they care about. That is not good business practice. I no longer feel comfotable interacting with Mgmt in any way because of the reprecussions I have experienced as a result of asking for routine maintenance repairs that I could not fix myself. The cost does not meet the living environment present at **** ********.

Realfin LLC is NOT a BBB Accredited Business.

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