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Business Profile

Truck Rentals

Bush Truck Leasing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leased a truck though bush truck leasing the truck arrived damaged and I was told it would be repaired but they couldn’t provide or pay for a rental. I talked to the shop (*** ********) they informed me the bush stated they didn’t wanna fix the entire damage only portion of it now I’m in a truck that is leasing for 4 years and 3 months with a dollar buy out at the end of contract so gonna lose value on a truck that was delivered damaged.

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible customer service. Threatening to repossess after they have not been in contact with me. I would not recommend to anyone. They are rude and condescending. I was asking questions trying to work out my payment and Jessica F**** continued to speak over me asking for my information to pay would not communicate with me calmly I told her I still had questions she claimed she could no longer answer them and had other people on the line. I don't feel it is appropriate at all to be treated like this. She claimed she had no higher above and I could only communicate with her in the future too, after she continued to be rude, talk over me, treat me poorly I do not want to be in any communication with this company as a whole. They are a scam, if I could have never given them my business I would have taken it back. Not a good company if you are just purchasing a trucking company or starting one do NOT use this company

  • Initial Complaint

    Date:06/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The new truck I bought had multiple flaws. I still haven’t received my license plates after 90 days. I’ve contacted them multiple times with no response.

Bush Truck Leasing, Inc. is NOT a BBB Accredited Business.

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