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Find a Location

Progressive Chevrolet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Progressive Chevrolet

      8000 Hills and Dales Rd NW Massillon, OH 44646

    • Progressive Chevrolet

      8000 Hills And Dales Rd NE Massillon, OH 44646-5234

    Business ProfileforProgressive Chevrolet

    New Car Dealers
    Multi Location Business

    Additional business information

    Additional Info:
    Mr Craig Sanders is also identified in BBB files as being associated with both Progressive Chevrolet and Progressive Dodge Olds Cadillac. Separate reports are available upon request for both companies.
    Additional Info:
    Mr Craig Sanders is also listed in BBB files as the owner of Progressive Chrysler, Jeep and Dodge and Mahindra of Massillon. A separate report is available for these locations upon request at www.bbb.org/canton. 

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Progressive Chevrolet sells new Chevrolet vehicles, as well as pre-owned cars, trucks, vans, SUVs and more.  The service department and collision center works on all makes and models, and is staffed with factory trained and GM Certified Technicians.

    Business Details

    This is a multi-location business.

    Find a Location

    Progressive Chevrolet has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Progressive Chevrolet

        8000 Hills and Dales Rd NW Massillon, OH 44646

      • Progressive Chevrolet

        8000 Hills And Dales Rd NE Massillon, OH 44646-5234

      Location of This Business
      8000 Hills and Dales Rd NW, Massillon, OH 44646
      BBB File Opened:
      1/1/1962
      Years in Business:
      87
      Business Started:
      1/1/1937
      Business Started Locally:
      1/1/1937
      Business Incorporated:
      3/31/1937
      Type of Entity:
      Corporation
      Alternate Business Name
      • Progressive Auto Group
      Business Management
      • Mr. Craig Sanders, President
      • Mr. John Dunn, Manager
      • Mr. Timothy Sanders, Manager
      Contact Information

      Principal

      • Mr. Craig Sanders, President

      Customer Contact

      • Mr. Craig Sanders, President
      Additional Contact Information

      Fax Numbers

      • (330) 833-4158
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/26/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a brand new 2024 Chevy Silverado High Country Dooley four-wheel-drive pick up. I’ve been back a couple times trying to get some things done every time I go there I have difficulties. They don’t want to help me. They’re not very friendly and I’m still having problems with my tires. I complained about the tires immediately after I got this new truck Some tires were too much air pressure and that they were not properly balanced and they said when they come from the factory, they’re always perfect. I said I disagree. They wouldn’t help me. They wanted me to pay for a rotation and dismount put back on, then I found out that I had a left front tire that has damaged to it The general manager actually met me outside and said he would take care of that personally and he has done that, but I have not had the tire replaced yet cause I’m still having trouble with the air pressure in the tires, which is very critical to safe driving in the safety of my family and myself They will not hold air pressure. I’ve had it in there before I don’t seem to care about it. I have issues with the, switch lights inside the cab I’ve tried to get them to let me speak to a mechanic or someone that had some knowledge about what my problem is.They denied me that also. Basically, I’m a very unhappy customer after spending $105,000 with these people I complained to them they sent me emails asking me to give them a review. I did they didn’t like it. They asked the Service Manager to text me. *** is his name. He text me and left me a message saying there’s anything he could do for me to contact him. I did. I’ve never heard anything back from him. I’m very upset with this place. I should never have came to the establishment to purchase this vehicle specially, of This Stature
      Read More

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Larry M

      1 star

      02/10/2024

      I took our sons car in because there appeared to be oil leaking from somewhere. I have dealt with Progressive Chevrolet for 30+ yrs and know the owners. I have defended this business in the past when people asked why I dealt with them. When they looked it over they said the oil pan and the oil cooler needed replaced and the cost was $2900. We were leaving for a cruise and told them when they called to go ahead and fix it because he needed his car with us going to be gone for 2 weeks. When we picked it up and drove it home(less than 2 miles) there was now coolant leaking on the driveway. I called back and spoke with Mr. M****** the shop supervisor and was told to bring it back in. He tells me that the water pump went bad and I said driving home less than 2 miles it went bad? He said yes and I refused to pay it. I spoke with Tim S****** the owner(since we knew him from dealing with them 30+ yrs) and he agreed to wave the cost. They replaced the water pump and we drove it home and there was coolant still leaking. I called back and spoke to Mr. M****** again and he said bring it back. He called and said now that the coolant reservoir had cracks in it eventhough I never had an issue with it. I had them replace it and drove it home and still had coolant leaking. I took it back and then was told now that the radiator had a pin hole and the output hose was bad. I told them to shove it up their ***. I took it to another shop and immediately they said it was a blown head gasket and the radiator and hose were bad and that more than likely is what caused all the other issues. So because of their incompetence, in total it cost $6100 when it was done. When the second shop fixed it I had no problems after the first trip. STAY CLEAR OF THEIR REPAIR SHOP!!!!!!!!! We were 30+ year customers and purchased new vehicles every 3yrs and was treated like this.

      Local BBB

      BBB Serving Canton Region & Greater West Virginia

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