Complaints

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  See attached documents. 1) I was quoted $90.00 for the first hour no matter if the work took less time. 2)The work was finished in 45 minutes. 3)The worker stood and talked for the remainder of the hour. 4)Unknown to me the worker spent an extra 15 minutes in his truck doing paperwork for which I was charged. 5)Unknown to me I was charged another 15 min. travel time from previous job site (not mentioned in the quote) 6)When I called to complain the company rep. got snotty and said "Fine, don't pay the bill and never call here again!" 7)No bill was sent until July

  Business response

  07/13/2022

  Hello-

  We are responding to complaint # ********

  After sending this customer an statement for the work that we completed he gave our service department a

  call on 03-07-22 and was unhappy with the amount of time that we charged him.  We advised him to pay whatever he thought was fair.

  on 06-28-22 we sent the customer a past due invoice by mistake.  On 07-07-22 the customer sent us a letter and a check for 50.00.  Even though not all allegations are accurate we are returning the customers check for 50.00 and will be writing off the rest.  The invoice total was 167.05.

  Please let us know if you have questions or need anymore information.  Attached is a copy of the customers check that we will be returning to him in tomorrow’s mail 07-13-22.

  Thank You-

  ***** *******

  Secretary-Treasurer

  Customer response

  07/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩