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Find a Location

Storm Damage Consultants has 1 locations, listed below.

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    Business ProfileforStorm Damage Consultants

    Roofing Consultants

    Current Alerts For This Business

    Alert:

    On May 17, 2019 BBB opened an investigation on Storm Damage Consultants after receiving a complaint involving owner, Mike Hayden. It was found Mike Hayden was also associated with the contracting/roofing companies; Massillon Roofing and Cleveland Insurance Consultants. The BBB contacted Mr. Hayden by mail and email to request clarification of association between all the businesses. The BBB's investigation revealed the following:

    XPROQUO, LLC doing business as Storm Damage Consultants is registered and active with the Ohio Secretary of State since October 25, 2018. Transparent Commercial Contractors, LLC doing business as Massillon Roofing is registered with the Ohio Secretary of State since March 23, 2016. The website, massillonroofing.com no longer works. Cleveland Insurance Consultants, LLC is registered with the Ohio Secretary of State since February 16, 2016 and is currently active. The company's website freeroofs.us is also the same website that is being used for Storm Damage Consultants. Additionally, Cleveland BBB conducted an investigation and Ad Review on Cleveland Insurance Consultants in June 2017. 

    In May and June 2019, BBB mailed complaints to the 112 Erie St. S. Massillon, OH 44646 address. They were returned by the post office as "not deliverable as addressed - Unable to forward". BBB drove to this address. The building appeared vacant and had a "for rent" sign in the window with a second sign listing "Cleveland Insurance Consultants" and the phone number 216-224-1911.  
    BBB sent email correspondence to Mr. Hayden requesting clarification of the operating status and affiliation between Storm Damage Consultants, Massillon Roofing, and Cleveland Insurance Consultants. Ohio Secretary of State listing was still active but the website no longer worked and the Cleveland BBB report indicated Mr. Hayden told them he was dissolving the partnership in August 2017. 

    Mike Hayden has not responded to BBB. Consumers with outstanding concerns are encouraged to file a complaint or customer review for BBB records but may also wish to contact legal counsel.

    Additional business information

    Additional Info:
    Owner, Mike Hayden, is also identified in BBB files as the Owner of Cleveland Insurance Consultants and Co-Owner of Massillon Roofing. Canton BBB maintains a separate report on Massillon Roofing in our files and Cleveland BBB maintains a separate report on Cleveland Insurance Consultants. 
    See all additional business information

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    112 Erie St S, Massillon, OH 44646-6650
    BBB File Opened:
    5/10/2019
    Business Incorporated:
    10/25/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • XPROQUO, llc
    Business Management
    • Mr. Michael Hayden, Owner
    Contact Information

    Principal

    • Mr. Michael Hayden, Owner

    Customer Contact

    • Mr. Michael Hayden, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This company was paid in full and they still have things left undone that should have been completed. I still have a big pole in my back yard where they were supposed to rewire my entire home. Still waiting on my ceiing to be fixed, shutters installed and more. The workers also moved the side bricks I had as a step and as a result of that i fell and fractured my ankle. I just want the work to be completed as promised.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matthew B

    5 stars

    07/13/2022

    Mike was a wonderful advocate for us with our insurance. He and his team communicated very well and did great work replacing our roof and siding. We would recommend him and his team to anyone.

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

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