Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the premier membership and on the phone, the representative said I would be getting a free battery. However, on arrival, I was charged for the battery. I paid it and decided to call customer service again, where they filed an investigation. I received a voice mail from ******* a few days later saying I will be refunded for the battery cost (voicemail attached). I have still not received a refund of the $176 battery cost, over 6 months later. According to the voice message transcript Hello, this message is for ***. Will tell you I'm mr. ****. I did go ahead and review your account again, it does look like you are you are a classic level membership. You're not here. I will go ahead and give you the $165 back. We will go ahead and honor that. However, you are the classic level membership, and you would not be entitled to or from your faith in the future. Unless you go back up to the premier level with the battery benefits. If you have any additional questions, feel free to give me a call back at ************. Thank you. Have a good day.Business response
03/14/2022
We have reissued the check in the amount of $165.00. The check should arrive within 15 business days.Initial Complaint
12/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My membership no *****************- for years without ever using my plus card which offers battery replacement. I called for battery service several months ago. Once the AAA truck arrived I was told that my 85 Mercedes Benz was too old and I would have to purchase a battery. I noticed on the truck the SAME BATTERY REQUIRED TO REPLACE MY OLD BATTERY!!!! the first fraud... I was required to fill out an application to replace the battery I paid for EVEN THOUGH I HAD A-PLUS CARD, PAID FOR THIS OVER THE YEARS... I HAVE CALLED AND E-MAILED AAA, CONFIRMED THAT MY APPLICATION FOR A REFUND HAD BEEN RECEIVED, YET NO REFUND FOR 147.00 HAS BEEN PROCESSED. THIS IS A FRAUDULENT ADVERTISEMENT AND MANAGEMENT SHOULD BE HELD ACCOUNTABLE. NOT ONLY WAS THE BATTERY INCLUDED IN MY MEMBERSHIP FEE NOT PROVIDED... BUT AAA HAS COMPLETELY IGNORED MY REFUND REQUEST FOR MONTHS. I ALSO WOULD LIKE A REFUND FOR MY CURRENT MEMBERSHIP. I GAVE THEM THE BENEFIT OF THE DOUBT 12/1/21 THAT THEY WOULD HAVE REFUNDED MY BATTERY MONEY. NOT ONE WORD OF FOLLOW-UP SINCE.Business response
01/17/2022
Business Response /* (1000, 5, 2021/12/17) */ This reimbursement was denied as the member did not have a previous AAA battery purchase documented on their membership and the plus level membership does not include a free battery. Consumer Response /* (3000, 7, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My membership clearly stated battery replacement. The AAA service department stated that since the battery for my car was not available I would have to purchase a battery and be refunded for it. This is criminal and complete fraud. I paid additional fee for the replacement battery option. The service was documented by both AAA operator and the service provider made notations in the record that I was to be reimbursed for the battery. What kind of horrific moronic answer to a covered policy REIMBURSEMENT for battery replacement is a" Free Battery NOT COVERED response? I will NEVER USE AAA AGAIN AND PLEAE POST THEIR RESPONSE FOR OTHERS WHO WILL BE RIPPED OFF BY THE FRAUDULENT COVERAGE.Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Did not provide the towing services x2 I am entitled to as a member in good standing. I filed complaints, sent numerous emails and spent hours on the phone trying to get a resolution only to be ignored with no follow up or refund of my membership dues. They have done nothing to address my complaint and request for a refund of my membership.Business response
12/14/2021
Business Response /* (1000, 18, 2021/10/29) */ Contact Name and Title: *************** MR Supvr Contact Phone: ********** Contact Email: ***************************** I have reached out to the member and requested that he send me receipts for the out of pocket service. I have provided my contact information.Initial Complaint
09/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
AAA claims that I agreed to "automatic renewal" on my roadside assistance policy and charged my CC $249 for renewing the policy for an additional year. According to AAA refund policy "Membership dues payments including renewals, upgrades and added associate Members will not be refunded once applied to your membership; however, your membership will remain in force until it expires." I did not agee to "automatic renewal" or want this policy continued in 2021. I requested from a AAA representative proof in the original contract of automatic renewal. I also requested a copy of the verbal transcriptions where automatic renewal was explained and agreed to, but was told they only keep records for 6 months. I was not able to get a refund.Business response
11/23/2021
Business Response /* (1000, 5, 2021/09/27) */ The refund has been granted. THis can be closedInitial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 8/20/2021, AAA towed my vehicle to dealer w/ e brake on and damaged vehicle. Vehicle was towed on a wrecker instead of a roll back/flat bed as requested. A lot of warning lights were on after tow of vehicle. Emailed ************************** w/ explanation and invoice from dealer attached and no response. Called AAA on several occasions just to get bounced around w/ no resolution.Business response
11/19/2021
Business Response /* (1000, 5, 2021/09/09) */ we do not show servicing this customer or that this person has a membership. i have reached out to our national office to ask if they have any information.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.