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            Business Profile1 Natural Way LLC

            Durable Medical Equipment
            BBB accredited business

            Additional business information

            Additional Info:
            1 Natural Way helps moms get breast pumps, nursing supplies, and maternity wellness benefits through insurance. Credit Card, Debit Card
            See all additional business information

            Contact Information

            4064 Technology Dr Ste C

            Maumee, OH 43537-9739

            Get Directions
            Visit Website
            (888) 977-2229

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            Customer Reviews

            1.11/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/27/2021

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            1 Natural Way LLC.

            Products & Services

            Durable medical equipment provider

            Business Details

            Location of This Business
            4064 Technology Dr Ste C, Maumee, OH 43537-9739
            BBB File Opened:
            9/18/2015
            Years in Business:
            10
            Business Started:
            8/1/2014
            Business Incorporated:
            1/27/2011
            Accredited Since:
            5/27/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            35
            Business Management
            • Mr. Ryan Wright, CEO
            • Ms. Rene Reckner, Human Resources Manager
            Contact Information

            Principal

            • Mr. Ryan Wright, CEO
            Additional Contact Information

            Fax Numbers

            • (866) 848-0114
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/14/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            The 1 natural way sent me messages based on the information I left on your website said that I am qualified for the insurance-covered pump replacement parts and milk storage bags. I provided the insurance information again and placed the order. At every step of the order process, the 1 natural way told me that everything was $0 cost and insurance coverage. Then today I received an insurance message saying there is an over $600 bill from the 1 natural way that was denied due to out-of-network. This was totally not the case when I ordered the replacement parts and milk storage bags. If there are things that did not go with what you claimed as $0 cost and covered by the insurance, you should at least let me know before you shipped. The 1 natural way explained that typically it is an in-network provider with United Health Care, but if my insurance denied the claim, I am responsible for the bill. The 1 natural way stated its policy that every price they showed me before was just quoted but not true, and all the 1naturalway customers have to accept this policy. If all the prices you showed me were fake and misleading, then what purpose did they serve other than to merely to deceive and entice me into ultimately purchasing your products at exorbitant prices without my knowledge? Moreover, the 1naturalway states its policy that it only accepts return and refund for unopened and sealed original packages. This is excessively restrictive and also an overlord policy. I only learned the true price few weeks (if not informed by my insurance, I may need few more months to learn that from 1naturalway) after I received the packages, which is too late to do anything but pay the huge bill. Normally, no one would wait weeks or months without opening the packages they received. By enforcing such a policy, the 1 Natural Way prioritizes its own interests over the rights of its customers, effectively dictating terms that are unfavorable to consumers.
            Read More
            Read 10 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Iris A

            07/27/2024

            After so many bad reviews and complaints, I am not sure why this company hasnt been shut down! When they want their money they are quick to bill but when you reaching out to them to tell them that the send the wrong pump item they take forever to respond and in addition they want you to send pictures (proof) of unopened items that they sent you and then you have the option to keep and pay for those items or ship the items back & YOU are responsible to pay for the shipping back fees even though they (company) made a mistake of sending the wrong item. Another issue is that they billed my wrong insurance, yes at first they had my secondary insurance, however my Doctor ****** sent them my insurances information, I went on the portal myself to update my insurance and the interesting thing is that I even uploaded pictures of my insurance IDs and until recently months later they updated the system to reflect what should be the correct insurance that i have as primar and removed the second insurance. According to 1 Natural way it was too late to resubmit the claim to my insurance so when I called they are saying for ME to pay the bill and to then file a claim with my insurance to get reimbursed. When I asked them for proof of the total prices of the items so I can submit the bill to my insurance they just sent me a receipt that doesnt have the total prices for all the items they delivered. The receipt has zeros next to the itemsso are they free??? 1 Natural Way cant give you a super bill because they dont have one. If you ask them for proof of the items you record they send you the proof but they receipt doesnt have the amount for each individual item, it has the total, yet when you purchase items on their website it does have the prices. Makes No Sense. They are always on the defensive side and never take accountability for the WRONG theyve done. Why should I have to pay to send back the items? Your mistake not mine. Just wait and see how quick they respond here.

            1 Natural Way LLC Response

            07/30/2024

            We apologize for the issues encountered by the customer. We have been working with this customer and had approved the return of certain eligible items prior to this review being posted. We do have restrictions from the insurance companies on timeframes for submitting claim. This is an ongoing issue and we are continuing to work with the customer to the best of our ability.
            Read 8 More Customer Reviews

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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