Business ProfileforMcLaren St. Luke's

Let me start by stating that I had great patient care at McLaren's St. Luke's hospital for multiple dates of service (DOS). However, the financial side of their business leaves much to be desired. I started working with McLaren's billing in mid-May 2022 for dates of service (DOS) as old as 10/19/21. The McLaren's contact log will show just shy of 20 attempts -- with billing, CEO and CFO -- to resolve their errors. After 7 months and numerous billing errors, we have one left to resolve. My open balance shows a balance $308.31. Here's the thing: McLaren's has yet to submit the claim to my insurance. Once insurance reviews the claim and determines "patient responsibility", I will remit payment expeditiously (something that McLaren's does not practice) for any remaining monies. Attached documents: McLaren's Contact Log, Remaining Balance & Copy of Insurer's Patient Portal showing no claims being submitted for 04/12/22. All I am asking for is for McLaren to accurate complete the business side of DOS 04/12/22. No one should ever have to demonstrate to a healthcare provider how to accurate submit insurance claims and for those people in my parent's age group (80 + years old), my heart goes out to you as you have to tackle such issues with McLaren's as I know I am not in the minority in their patient pool with this "hot mess" they call billing. Attached are the outstanding balance, McLaren's contact log and a screen print from my insurer's patient portal showing no submitted claims for 04/12/22. Please let me know if you need more documentation as their is a file quantity limit on this application. I have copies of all correspondence -- letters, emails, etc.