Fence Contractors
Mentor FenceThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I read an add on Craigslist for a company (Mentor Fence) that does fence work. I called and met with Vincent D****** on April 28th 2022. We made an agreement, which Vince put in writing and I have a copy for them to install a new gate and post at my son Georges house, address above. The amount was for $550.00, which was to be paid half up front and half upon completion. I was told it would be done within the week, the post in a day or two and the gate within a week as it had to get made. WELL, no Vince no gate! I called Vince several times and he ignored all calls, then finally I called yelling and screaming and he finally text me back. I have 5 texts (still on my phone for proof) of Vince promising that he would be there the next day. Well he never showed and he is ducking me again by not answering my calls or texts. I have since went to another company and had the gate made. I want my 275.00 back from this crook! I Have copies of texts he sent me proving he has my money, that he made several promises to do the work and gives every excuse in the world why he did not show up.Business response
05/24/2022
Response received over the phone by BBB Staff
Text me back, I have responded to you numerous occasions with no response back from you. (last text was 5/24) I already purchased the materials for this job. Let's resolve this issue and move forward.
Customer response
05/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *** ****** ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.