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Business Profile

Billing Services

Resident Billing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at highland station apartment complex in *********** *** I moved out prior to my lease but paid all bills through move out and have proof of $0 balance at move out sent to me directly by the manager of the complex manager at the time. I also have the ledger showing payments, the RBS statement, then withholding my deposit for final payment of RBS, and a $0 balance. Months after moving out I was contacted by National credit systems stating I owe money for RBS. Despite submitting proof of no balance, they refuse to get rid of the credit reporting/fraudulent balances submitted as Highland station is still saying I owe money to them. I was provided “proof” that does not match what is on my paid statement/statement of no balance at moveout.

  • Initial Complaint

    Date:07/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since my lease ended in June 22, 2022 I was made aware by email they will be keeping my $400 to apply to my final utility bill. I have asked for a receipt showing a zero balance. I have read the numerous complaints on their billing practices and I am proactively trying avoid those issues. I will not be sent to collections over their fraudulent billing practices. I would like my receipt showing a zero balance with RBS. I would like the remainder of my deposit sent to me, which should also include interest. Ohio allows 30 days for landlords to return deposits. I get zero response since I have requested my final receipt.

Resident Billing Services is NOT a BBB Accredited Business.

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