Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this location on 01-02-2025 because I was loosing coolant. They diagnosed the vehicle and found out the hoses were bad going to the Turbo. I agreed to having this repaired. The next day I received a call stating that they have to replace my exhaust manifold on the left side of the vehicle due to them damaging it when trying to unscrew a rusty bolt. I then asked why were they unscrewing the bolt on the left side of the vehicle if the right side had the issue. I was told that they had to unscrew the left side to access the right-side turbo. This didnt make sense to me so I asked to see a picture of the part. A picture was sent to me but not of the whole part only of the bolt. The bolt in the picture was sawed off not unscrewed and then broken. I know that the vehicle a manifold on each side of the vehicle. I had to pay for a problem that they caused. Later I found out that there was no need to take off the left side. After completing the work I picked up my vehicle and drove it back to Atlanta. The next day the vehicle started losing coolant. I topped it off and the next day it was gone again. I then took it to my dealership. They found out the purchased parts were not all installed. My current dealership resolved the issue but now having a problem getting the money from Interstate Ford of Miamisburg Ohio because they are stating that they replaced the left side parts and not he right side, but the receipt and work says differently. The parts are new on the right side. The dealer is having a problem warranting my vehicle because interstate ford is not skilled in repairing vehicles. I would never take my vehicle back to this place and if you are of color I would not recommend going here. Go to Germain Ford of Beavercreek. They are very professional and skilled to do the work. I was also originally told that I would not pay for diagnostics if the vehicle was repaired there as most places do but when I arrived to pay they told me that they would not it.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 2024 Ford Maverick to them in January the deal we made was they would give me $32000 for the Maverick I had a payoff of $33616 they said after checking my payoff would be $34669.80 So I payed them the difference of $2669.80 it took them 17 days to payoff the truck and the payoff on my Ford account they only had to pay $33336.35 which is close to the payoff they gave me before I went to dealer. I want my $1336.00 refund for over charge, I tried to contact my salesman **** ****** several times with no response, so now I’m filling a complaint

  Customer Answer

  Date: 03/20/2025

  Complain has been resolved 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2016 ford edge in for a recall and to update my sync 3 system as it would not complete for my using fords my ford system. I explained what was happening and was assured they would “make it work”. Well in their 3 attempts to “make it work” they locked my sync 3 up. I get that things happen and we all make mistakes. However, accountability is important and this business showed none. I was told that anything that happens in their shop they are not liable for. The man I spoke with actually said “if I bring your car back and accidentally break the window is that my fault”, somehow expecting me to say no? Their resolution was to “only” charge for the attempted update that locked up my car and to wave the second $200 diagnostics fee and provide me with a card of where I could get my radio repaired. Mind you the radio controls the climate and other features. So I now have spent $1400 to fix Ford’s mistake.

  Business Response

  Date: 03/03/2025

  Customer came in 02/25/2025 to have a recall performed (paid by Ford) and requested to update/program his Sync 3 system.  
  The manufactures procedures and diagnosis were performed correctly and the module failed during testing. 
  Spoke with customer after this notice from the BBB and resolved the issue with the customer.

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was damaged in an aciddent on November 30th. Car was dropped off at Interstate Ford on December 1st or 2nd on a tow truck because it was not driveable. Intial estimate for the car was to be finished mid January. Throughout the process the shop has been dishonest about when communication has been sent, when work and parts had been ordered or completed, and processes and timelines. If they would have totaled my car on the intital insepction like the should have then I would have bought a new car. Instead they did estimates on all the body work got approval from my insurance then after all that work was done submitted a damaged engine. Now I am told my car will not be done until mid May. I have already paid out of pocket for a rental car for two months. At this point ideally I would like them to keep my damaged car and be able to buy a new car with the insurance money from the accident because thats what would have been done if my car was initially totaled ike it should have been. If that is not possible the bare minumum would be for them to give me loaner car or rental until my car is completed. In this scenario I also think I should be compensated for the rentals I have already had to purchase because they refused to give me a loaner or rental when I first brought concerns to there attention in mid December. Lastly in this scenario I also was forced to pay a 5% betterment charge for the engine from my insurance because it is not a part that they would ever normally approve to be replaced. Again my car should hve been totaled from the begginging and then I would not be dealing with any of this.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Interstate Ford $150 for a diagnostic on my Ford Taurus due to the CHARGING SYSTEM issues. They detected that some wires had been burnt up and need replaced. They did not replace them from what the general manager Mr Nickles told me today since I called in again after not receiving a call back last week since my car is having the same issues. The wires were suppose to be replaced and not spliced like they were done. I paid too much money ford such a half way job to be done. I asked Mr Nickles for someone higher up than him and he stated that whoever I contact will refer me back to him which is what I don’t want.. I need answer on this unprofessional overcharged work.

  Business Response

  Date: 01/10/2025

  *** **** came to our dealership with a charging issue on his vehicle and approved diagnostics to repair the issue. We completed the diagnostics and found there were melted wires that could be repaired and relocated. We also noted the check engine light was on but it was unrelated and a separate issue then his original complaint. When going over the diagnostics with *** **** we told him in a recorded conversation that the repair we were quoting was to repair the wires and relocate them. He did ask if we were replacing the wire which we said no, it was to repair them. He picked his vehicle up after the repair and called us back a few months later complaining his card had stalled out on him while he was driving and wanted us to pay a towing company to have his car towed to the dealership and do a diagnostic on the issue he was having. He stated he thought it had to do with a repair we had done a few months prior. I said we would cover it if it was due to craftmanship or an error on our part but if it was unrelated he would be responsible for the tow bill and diagnostics to which he would not agree to. He was adamant that it was related and would not agree to the those terms. He then asked me to go over what we did repair to which I explained to him we repaired wires that had melted and moved the harness wires to a location where that would not happen again. He said that was not what he had agreed to and said we told him that we quoted him to replace the wire harness. I said all calls coming and and going out are recorded and I would listen to the call to confirm and would get back to him. I pulled the calls and found we told him several times during that call that the quote was to repair the wires and not replace them, we were very specific with that information. I called *** **** back and told him that at no time in the conversation did we mention replacing the wire harness and we told him several times it was to repair the wires. I'm happy to have *** **** come into the dealership where he can listen to the call himself. 

  Customer Answer

  Date: 01/10/2025

  I was never told that the wire would be SPLICED meaning the melted portion cut out and put back together for that high of a price. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 19, 2024 we purchased a Jeep Wrangler and traded in our Hyundai venue. We are originally from Florida and bought a car out of state and they said they would take care of the title and we signed a power of attorney for them to receive the title. We are now a month in from the purchase and in another state and still have yet to receive the title for the Jeep as they are claiming they cannot get the title from the state of Florida when they said they would do this. Our tags are about to expire on the 3rd of October and they are willing to do absolutely zero and not send us the title to the Jeep that we paid for with a cashier's check and the trade-in. I'm needing help in escalating this up to get the title sent to the address that I provided them and we did everything on our end as they requested the day of purchase by signing the power of attorney for them to get the title to the car we traded in. It's like they're holding hostage of the title to my Jeep. So now I cannot transfer plates in soon to have expired tags. I've reached out to the general manager with no response and I've tried calling corporate but there is no response as well. I'm at a loss and I'm about to have an expired vehicle that is going to do me no good because I do not have a title as they're holding it hostage.

  Business Response

  Date: 09/20/2024

  We informed you when you purchased this vehicle that we would not release the title to the vehicle that you purchased until we received the title to the one you traded. You refused to help us apply for a duplicate title to the vehicle you traded in and we have since applied for it ourselves and are awaiting the state of Florida to send it it. You have two weeks before your temp tags expire and once we receive the title to the car you traded we will send you the one for the vehicle you purchased. 

  Customer Answer

  Date: 09/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They trying to rectify this but as of August 19th when we purchased the vehicle we signed a power of attorney and they said they would take care of everything. I just spoke with ****, the general manager and now has escalated it up to bob which is the operationals manager about his treatment to his customers in his blatant lies. They have everything that they need through the FedEx and through the state of Florida and they're refusing to send me my title to legalize my Jeep
  Sincerely,
  
  **** *********

  Business Response

  Date: 09/20/2024

  As previously stated once we receive the title to the car you traded to us, we will release yours. The customers who purchased the vehicle you traded to us would also like the title so they can register their vehicle. We asked for your help early on and you refused to help. We have since done what the state of Florida has asked and just waiting on them to send the duplicate title to us. The customer has two weeks before their temporary tags will expire. The moment we receive the title that he wasn't able to produce when he traded it to us we will overnight the title to him. We will not release the title to him until then.

  Customer Answer

  Date: 09/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Again with the lies! We bought the car from you and you knew we were from out of state. You never asked for help as you claimed and the day of purchase we signed a power of attorney over to you for you to request the title from Florida. After three and a half weeks I called to follow up on this and then and only then I was told that your company wouldn't allow you to get the title per ******. ****** and I spoke and he even agreed that this was not right. He spoke with the DMV in Florida and they had no problem sending it to him only to be told by ***** that that was not allowed??? So in my defense, we did everything correctly on our end and trusted what you said by signing the power of attorney for you to get it. Each one of you pass the buck onto your teammates,.. and that my friend is a very toxic environment. You all seem to be right and only your answers will do. I spoke with ******* at the Florida DMV yesterday and she is sending you the title which you and I both have a FedEx tracking number on it. So, do the right thing and send out title out so we can register our jeep. And quit saying I refused to help you when it seems I have had to do all the clean up on your company's mistakes and lies and you trying to make yourself smell like roses. Why would we sign a power of attorney over to you on the day we bought the jeep? And why didn't anyone know the company rules until 3 1/2 weeks later? And why does everyone throw each other under the bus? Toxic environment to work and to buy a vehicle. Send my title please!!!.
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday July 30, 2024 i had a service appointment with interstate ford for my 2021 ford bronco, this was a service appointment to correct a recall. 10 min after my vehicle was finished and moved out to the service lot, I received a call that my vehicle was repaired, but they had something else to tell me. Upon going into the service dept, I was informed that the recall repair went as expected and was taken care of, but an interstate ford employee had run into my vehicle. Damaging the right rear bumper and warning camera. They agreed to repair the damage. This damage would be reported to carfax and would affect any trade in value. Which angered me, as I have been looking to replace this vehicle. The sales mgr told me “no one pays attention to carfax reports”. While another sales mgr told me that due to the incident he could not offer any more of a trade in appraisal. Now this incident took place on their property, by their employee. I should not have to take a “ hit” on trading my vehicle in due to their negligence. I am only asking that they buy my vehicle back for what is owed on it, which is Kelly blue book trade in value. I am not looking to profit off this. I just believe I should not take a financial hit due to the “hit” they gave me in the service lot. Granted they fixed the damage, but that will still impact any future trade in or sale of my vehicle.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 25, 2024 I had my 2007 Ford Fusion towed to Interstate Ford of Miamisburg, Ohio since it had stalled and was overheating. I was advised by ****, my service representative that they had done a thorough diagnosis at a cost of $150 and found a coolant leak, and that they needed to replace a hose (that only cost $70) and it would cost $727.00 because it was a labor-intensive job. I gave my permission for them to fix my vehicle, asking to make sure that the windshield wiper cap was replaced, my oil be checked, and fluids topped off. On March 26, 2024, I picked up vehicle was told the coolant issue had been FIXED that that a thorough diagnosis of my vehicle was done making sure to check the radiator, radiator hose, and water pump and all were in viable working order with NO PROBLEMS, OR CONCERNS. At that time no recommendations were made to replace any hoses or parts. The only thing I was advised of was an Oxygen sensor that was causing the engine light to come on but that they tested it there were no issues and therefore turned off the engine indicator That it was not a part that would cause the car to stop working; if it came on again, "NOT TO WORRY" On May 14, 2024 I called AAA because my vehicle stalled again, When the service Technician arrived to diagnose the car it was discovered that there was a large coolant leak that coolant was all in the engine, surrounding the starter, and atop the hoses On May 15, 2024, I again had my 2007 Ford Fusion towed back to Interstate Ford only for Ford to confirm that there was a coolant leak and the hose to the radiator needed to be replaced because it all sudden went bad in 5 weeks, but refused to fix the car And that it would not start because I needed a starter Ive had an expert mechanic look at my vehicle only to discovery that due to the massive coolant leaking it got into the pistons of the vehicle which has affected the head gasket and that is why it will not start.

  Business Response

  Date: 05/23/2024

  Customer had vehicle towed to us on 03/25/2024 and stated
  
   "CUSTOMER STATES HAD A TUNE UP AND HEAD GASKET SEAL REPLACED AT
  ANOTHER SHOP. STATES VEHICLE IS OVERHEATING AND VEHICLE SHUT
  DOWN. LET VEHICLE SIT AND WOULD START AND RUN. STATES COOLANT
  WAS LOW, ADDED COOLANT AND DRAINED IMMEDIATELY OUT. VEHICLE
  TOWED IN. PLEASE CHECK AND ADVISE"
  
  We proceeded to diagnosis the vehicle with her approval and found a heater hose assembly leaking coolant.  After receiving customers approval for the repair, the repairs were made, and the vehicle did not have any further coolant leaks at that time.
  
  
  05/15/2024 the customer returned the vehicle with a coolant leak and a no start condition. We proceeded to diagnosis the vehicle at no charge to the customer to find the upper radiator hose and hose at thermostat housing leaking.  Both these items were new leaks unrelated to the heater hose from the previous repair back in March.  The vehicle also needed a starter replacement for the no start condition.  Customer declined repairs.
  
  Explained to the customer that these are unrelated issues from the first repair and if they were leaking back in March, she would have experienced a coolant leak when she picked up the vehicle in March.  Explained to customer that any time you replace a coolant component that is under pressure it will find the next weakest point and possibly leak there.
  
  We feel that the repairs that the customer authorized were properly made....

  Customer Answer

  Date: 05/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: my vehiclecwas not properly diagnosed to begin with. They charged 3 hours of labor.  Furthermore from the time I picked  up the car in march it has been leaking coolant. In addition I was advised that they checked the same parts they are claiming are "new" and there were NO PROBLEMS. I've had an expert mechanic asses my vehicle. The starter is not why the car is not starting its because for 5 weeks it was leaking coolant which got into the pistons that ruined the gasket and that's why it's not starting. There have been other complaints against this company.  The day I went to pick up the vehicle another customer was complaining to the same service representative for repairs they had paid for and still having issues. When you take a car to be fixed you shouldn't have to bring it back every 5 weeks to be repaired. I would like my money back because they didn't fix the issue and now I need an entirely new engine. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 4, 2023 Mr. ****** ********, President Kenwood Dealer Group **** ****************** ** ****** ** *****  Dear Mr. ********: On January 10,2023,1 was driving my 2005 4-WD Ford Escape to Interstate Ford to have the emergency brake put in working order. My car unexpectedly failed on the way. I managed to get the car moving enough to proceed to the dealership. They informed me that the PCM had failed and needed to be replaced along with coils and spark plugs. The Service Advisor presented me with a work order for $4,315.10. (see enclosed) The Service Advisor stated that this was much more than the car was worth so gently suggested that I see a salesman. Mr. Salesman told me the car was junk and worth $200. He then produced a 2021 Ford that he rudely said should be sold for $22,000 but would be generous and sell it for $20,000 — if offer was accepted. Of course, the offer was rejected by the elderly gentleman behind the large desk in the showroom. He was happily eating Tacos when I left. SO - shock the old lady with a huge car repair - then try to sell her a newer car at an inflated price. What a genius idea\ I asked to be driven home. I had the car towed. I had no choice. As I continue to recover from my unpleasant and humiliating experience at that dealership, it is clear to me that I cannot buy a car at Interstate Ford nor can I have a car serviced there. As an 84-year-old widow on a very limited income, they "saw me coming", as the saying goes, and expected to somehow get a car sold on that day. Perhaps you can explain what motivated your people to treat me in this manner. Greed? Low class does come to mind. Thank you. c BBB **** *******, Sales Mgr *** *****, Service Mgr

  Business Response

  Date: 02/27/2023

  To whom it may concern

  
  

  The General Manager spoke to the customer back on 02/06/2023 about all of her concerns.

  Pertaining to the diagnosis of the vehicle.  The vehicle was diagnosed following Ford manufactures diagnosis procedure.

  With the testing performed the Power Control Module, Ignition coils, and Spark plugs failed Ford diagnostic procedures.

  An estimate was given to the customer in which it was declined.  The customer had the vehicle towed out.

  Customer Answer

  Date: 03/02/2023

  Consumer More Information

   

  I am replying to your letter of February 19, 2023 regarding my complaint

  to Interstate Ford.

   

  **** *******, Sales Manager, phoned the week of February 6 (I did not

  record the date so guessing)  and was loud, impolite and implied that

  I had no right to complain.  They had to make money, did not use after

  market parts, so had to charge over $4,000 for the repair.

   

  He did not intend to resolve anything.  He wanted to vent his frustrations.

   

  I filled out the letter but handwriting is less than desirable so I thought

  e-mail was best.  I can still mail the letter if you wish.

   

  ******* ******

  Customer Answer

  Date: 03/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am greatly disappointed in the response.  The facts were stated but were

  already known.   This is a large Ford dealership.  No courtesy car.  Why?

  Should I have had the car repaired, I would have no transportation for an

  unknown amount of time.  Risky for me.

   

  I fully expect more from this huge company whose ads state what great

  service they offer to anyone who wants to buy a car.  Why didn’t someone

  offer me a lower price on the repair?  There was no exact breakdown on the

  labor, hours, etc.  I believe the dealership could afford a more reasonable

  cost without going out of business.

   

  They need to redeem themselves.  I expect nothing less. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/03/2023

  Responding to the customers question of why there are no courtesy cars available.  We do not offer courtesy vehicles.  We do have rental vehicles available for our customers.

  If the consumer is wanting a breakdown on the pricing of the repair we would gladly provide them with that and look at any available discounting with them in person. 

  I was not approached with any of these requests from the consumer.

  Thank you

  Customer Answer

  Date: 03/13/2023

  1. I was not offered a rental vehicle. 

   

  2.  I was not offered any discounts.  The breakdown and any

       discounts should have been offered at the time I was

       presented with the work order.

   

  I am uncomfortable going to Interstate Ford alone.  I have

  no one to accompany me and do not want to be at a

  disadvantage when presented with a lot of figures I might

  not understand. 

  Business Response

  Date: 03/14/2023

  Again the customer did not request a rental. We do not offer courtesy vehicles.  We do have rental vehicles available for our customers who request them.

  Customers are instructed to provide coupons or discounts at time of writing up the vehicle.  If the consumer is wanting a breakdown on the pricing of a repair we would gladly provide them with that if asked. We will again look at any available discounting with them in person. 
  I was not approached with any of these requests from the consumer.

  We will make every effort to make the customer understand the pricing before any decisions are made.

  Thank you

  Customer Answer

  Date: 03/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

   

  Interstate Ford has an appalling lack of customer support.

  They continue to repeat the same tired response: come in

  to go over their justification for $4,315.10 – in person.

  They blame me for not asking for discounts, rental cars,

  etc. which they should have offered.  They have no idea

  how to respond to a customer with genuine concerns.

  Instead, they present themselves as a Third World Auto

  Mall trying to placate a random street customer.  I am

  offended.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We usually get oil changes from interstate ford because we purchased our car from them. We scheduled an oil change which. Was quoted to me on the phone at 59.99. My husband took the car in today and supposedly the battery died while they were working on it. The service center quoted my husband at 167.00 for the entire coat of the battery replacement and the oil CC a he would be additional to that amount. Because this was reasonable my husband agreed to it. Otherwise we would have simply changed the battery ourselves at home. My husband went to check out and somehow it was 300.00 total. He is missing work to get this done so he had to just pay it so he could leave. When he got home he told me what happened and I called interstate ford. They told me the oil change was actually 85.00 because they had to use a more expensive oil then the one they originally thought they would be using. They said the price my husband wa given for the battery was an old price they don’t use anymore and that it was actually more like two hundred dollars and try en they failed to explain to me how that got to 300.00. Im assuming it was labor costs they didn’t even tell my husband about. I’m not sure because no one would explain the remaining amount they charged us. I called to complain and get money back and I was transferred to one employee, explained my frustration and was told o would have to wait for a call back from someone with more authority because the gentleman I was talking to couldn’t do anything for me. This is theft. I want to be refunded. Dishonesty caused us to use thier services otherwise we would have gone elsewhere. Because they did the work first then told us afterwards we had to pay in order to leave. This is absolutely theft. I want this company to honor their original quotes. This is the only acceptable resolution. Period.

  Customer Answer

  Date: 11/30/2022

  I have heard from interstate ford. They wrote a check for 51.00 to help offset the cost of the battery. They also kept it with out asking so really the refund is more like 41.00. Even though they should have refunded us more I will accept this as reconciliation and we can close the complaint. Thank you. --
  

  
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