Business ProfileforErie Furniture Outlet Store & More

I bought new furniture at Lake Erie Furniture and when they delivered it I noticed a dark spot on the corner bottom of the couch. I got a wet paper towel to wipe it, it was dirt. Thats when I noticed it was torn and the plastic was coming through. The delivery people had just left when i noticed it. I called the store within 10 - 15 minutes after they left. I talked to a woman, she didnt have much to say on the phone that day other than shed have to order the part. I emailed her the next day and asked when I should be expecting my new couch. She explained to me that the manufacturers that they deal with do not give money off for purchases. I told her if I notice that it has been repaired at all that I do not want the furniture I paid good money for this furniture. She then tells me that they do not take the furniture back once it is in the home. I did sign a paper at the store when I purchased it. I am still waiting for the part and she’s not willing to give me any money off of my brand new furniture. Im very upset with “*******” When i talked to her on the phone i got extremely upset and she hung up on me. I feel i shouldnt have to pay gull price for something that has to be fixed or altered. Im assuming when the “part” does come in theyre have to take it out of my home and im left with no couch