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Find a Location

1 Tom Plumber, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business Profilefor1 Tom Plumber, LLC

    Plumbing Renovation
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/21/2018

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    1 Tom Plumber, LLC in Milford, OH provides emergency plumbing services in conjunction with Icon Property Rescue restoration and cleanup services.

     

     

    Business Details

    Headquarters
    24 Whitney Dr., Suite E, Milford, OH 45150
    BBB File Opened:
    4/25/2018
    Years in Business:
    6
    Business Started:
    9/15/2017
    Business Incorporated:
    9/14/2017
    Accredited Since:
    5/21/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Ms. Angie Honeycutt, Business Manager
    • Mr. Larry D Hensley, President
    • Mr. Sonny Boyce, Owner
    Contact Information

    Principal

    • Mr. Larry D Hensley, President

    Customer Contact

    • Ms. Angie Honeycutt, Business Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I called because I couldn’t get a drain clog completely unclogged and it would reoccur within a few days. I explained this to the tech that came out and he flushed 2 toilets in two separate apartments and said everything was fine. I explained that the clog keeps reoccurring and wanted it hydrojetted. He didn’t want to do it and just charged for nothing basically. On the invoice tech states that ran (tons of water) that’s a lie. Spoke to Olivia and I asked for the corporate address she said she wouldn’t give it to me if I’m filing a complaint against the company. Referred me to a lawyer that won’t return calls.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael G

    1 star

    12/11/2023

    PROFESSIONAL SCAMMERS!! Had a main sewage line that was clogged and had backed up sewage in my basement. Explained the situation to assuming the owner. .He advised me that it was probably just a clogged sewer line and they could have it fixed the next day. . I happily agreed. He ASSURED me that as long as it was a clogged line and there were no roots or a broken pipe they would open the drain for $350 The technician Damon C*** came to my house Nov 28th. He started snaking the drain and discovered the line was clogged with disposable wipes. . After 30 min he informed me that he could no longer keep snaking the drain. I asked y. . He told me "imagine a pot of spaghetti and u pull some noodles out. .what happens to the pot after u pull them out? - it just clogs back up" so I said yeah ofc. . . Unless u keep reaching in and pull all the spaghetti out ????? That's when he said the 350 only covers first hour and after that they charge per hour and bc it was getting late they would also have to charge after hour fees. . I told him the 350 GAURENTEED clog to be removed He then said he would need to speak to his supervisor. . I said great I want to speak to him to. . He said he had to make the call in private After the conversation he told me his supervisor said to stick the augur in once more to see what happened . He miracoulsy discovered my drain was broken and it would cost up to 10k to get fixed and I would have to wait 3 days for weather to be warm enough. .I said that's ******** the pipe is clearly just clogged. That's when he said they would be more than happy to put a camera in the drain to show me it's broke. . Ofc that is an extra $150 . . I told him to have a nice day and would not be going back to them and am currently disputing the $350 charge Immidiately Called another plumber ***** **********l) and he came to my house the following day Nov. 29th. He opened the clogged at 70 feet in less than 30 min for $250 $250 COMPARED TO $10,000!!!!! LEGAL CROOKS

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