Business ProfileforLoudon Motors Ford, LLC

Before signing, the salesman stated they would deliver my car. Was told it would be delivered Saturday. Then around 3pm on Friday I get a text that the delivery guys are busy doing personal things. Had a week to arrange for transportation. There’s no excuse. Then tell me it can be delivered Monday. Having to work, I’m not missing income to wait for delivery that again may not come. I told them Friday that I will be picking it up on Saturday, 75 miles away. Received a call Saturday that they found someone, as I’m halfway to the dealership. Upon arriving, I requested compensation. They saved money by not having to pay 2 people to deliver it as promised. I had to bother a friend plus fuel costs and 6+ total hours out of our lives. Speaking to the salesman and got nowhere. I asked to speak to someone else. Having paid $200 to have the curb rash on the wheels repaired since they refused, I asked to have this reimbursed as compensation. They made approximately $1500 alone just by inflating my rate, so this request was IMO reasonable. A guy from finance came stomping over to me angrily without even introducing himself, walks up to me without even looking at me and says “yeah you’re not getting the $200” and stomps away. I attempted to explain my position as to why I felt it was warranted. He refused. I stated I wasn’t leaving until this was fairly discussed. He then proceeded to state “then I’m going to call the police”, and proceeds to his office to dial the phone. Spent 35k+ and I get threatened by a call to the police, and told to leave and never come back. I want to make it very clear the fact that no threat of any kind was made by me to anyone at that dealership at any time, to facilitate such a threat. The finance individual is rude and demeaning, and lacks the ability to control emotions when faced with challenges, and is unable to speak to customers with respect. All I was seeking was fair treatment, but instead was met with a verbal attack, and total disrespect.