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Business Profile

Home Improvement

Exterior Qualities Home Improvement, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exterior Qualities Home Improvement took my check for half down ($3,575) in June of 2021 and I haven't heard or seen them since. Repeated calls go unanswered. Is there any way to get my money back.?

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/8/18 I signed a contract with thwm to install vinyl siding and new gutters on my home, I was given a 10 year warranty. They have been out numerous times for other problems and all was taken care of now on 4/18/22 I texted and emailed **** ****** about a trim piece that came loose and was blowing in the wind and was damaged and would have to be remade and installed, he responded with an "ok" On 5/9/22 I texted him and told him it had been 3 weeks and I hadn't heard from him, he texted back saying thanks for the reminder and he would be out that week. He never showed. On 6/4/22 He texted he is sorry for the delay and he would put it on his schedule. On 6/9/22 I emailed him just following up with my text from 6/2/22. On 7/5/22 I emailed him and said I had been more than patient and I had to keep climbing a ladder and leaning over bushes to keep taping this piece down on 7/12/22 he texted that he got my email and again apoligized for the delay and said he would be out on 7/27/22. On 7/27/22 he texted me that morning and said he hurt his shoulder and that he would be here tomorrow in the A.M.on 7/28/22. That morning on the 28th I texted to be sure he was coming, he texted back and said his shoulder was a little better and he would either be out that afternoon or in the morning on the 29th. I told him just to wait until 7/29722. I texted him that morning and he told me it was on his stop schedule for that afternoon. He never showed! I texted him again at about 7:30 that night and told him what kind of customer service is that and when could I get a DEFINATE date and I still have not heard back from him

  • Initial Complaint

    Date:06/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract with as attached for a sunroom $121,400.00 and gave them $30,000 deposit two checks attached and I get a full voice mail box. I want a refund of my deposit they have not supplied any goods or services. Thank you.

  • Initial Complaint

    Date:04/22/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last fall (2021) we had a deck cover built. Right after they were done we let them know about damage to our deck and issues with the roof leaking in multiple spots. They were also supposed to be installing guttersThey came out to look at the leaks and said they would be back to fix it. We have multiple outstanding issues that still need to be resolved. After being pushed off a few times we ended up agreeing that they could come to finish the repairs after winter. I have reached out multiple times. At first they said they would be coming in the spring. But now, after multiple email attempts and phone calls, nobody is getting back to us anymore. I am no longer receiving any replies to emails and their voicemail is full so I can't leave a message. I even tried to reach out to the original sales rep with no response and a full voicemail. The structure leaks in multiple places. And they need to replace the parts of our deck that they damaged. There is maybe 1/4 of our deck that stays dry when it rains, and that was the whole purpose of them building this structure for us. If they are not going to ever get in touch to make the repairs ASAP, we deserve to get some of our money back since I will need to hire another company to finish their bad work.

    Business Response

    Date: 04/22/2022

    Customer contacted by Exterior Qualities Home Improvement and given an install date.

    Customer Answer

    Date: 04/27/2022


    Complaint: ********

    I am rejecting this response because:

    The response stated that I have been contacted and given an install date.  I still have not heard from anyone at all.  They did NOT contact me.

    Sincerely,

    ****** ****

Exterior Qualities Home Improvement, Ltd. is NOT a BBB Accredited Business.

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