Reviews

I towed my 2020 ***** *** to this dealership on June 28th, 2024 after an accident. It has been a nightmare of a process ever since. They claimed they “lost” my car on their lot for two weeks, took two months to complete the repairs on my car, and proceeded to hold my car hostage until my insurance paid the last minute balance they charged (even though my insurance had paid the full balance of what was initially quoted). They knew I was having to pay out of pocket at that point for my rental car and didn’t release my car until I surprised them by showing up. When I picked my car up, there was a loud dragging noise that I was concerned about and when I brought this to their attention, they said “it was normal and would eventually go away as I drove the car.” This was completely false. A week and a half after I picked my car up, I was driving at 5mph through a parking lot and went over uneven pavement and a piece of sheet metal fell and was half hanging onto the bottom of my car. It was the metal that covers the oil valve beneath my car. I took it to another dealership to have them look at it and they found that all the work that was done by Columbia Acura was essentially jerryrigged and the car was deemed not safe to drive. It’s an additional $3,400 in damages because Columbia failed to do the job right the first time after having my car for TWO months and after being paid over $13,000 to repair the car fully. I called again to explain and they claimed they couldn’t get me in for another week to fix what they messed up because two of their service workers were going on vacation. Regardless, I refused to take my car back here after the hellacious experience I had already had, but wanted to make them aware of the insufficient work they had done. I would steer clear from this dealership if you want transparent and reliable work done.

As a two time ******* owner , I would never buy another vehicle from this dealership. ******* is about affordable luxury and top of the line service. My experience with ******* of Montgomery service has been terrible. They should be embarrassed but they aren't. 4 months to replace an engine under warranty, almost zero communication and I'm still without my vehicle. They absolutely have never once answered my calls. They will probably reply with ** excuses about parts shortages and labor shortages. Here's a suggestion... hire managers that can hire people. To any prospective ******* of Montgomery clients, you've been warned. You're welcome.

Ive had my 2019 ******* ****** since 2020 and I have loyally been having all my maintenance done at Columbia ******* and now that I have issues that are covered under warranty. They are giving me the runaround theyll schedule an appointment and then tell me, I have to have something different. And want to charge me more. They lie to me they dont submit document paperwork like theyre supposed to. And they tell me there is a difference between dealership and corporation. Really? Told me also if I want the warranty to hold I need to go back to original dealer who purchased the car. They are now closed. What do you do with that? A Hyundai is a Hyundai. Shouldnt matter where you service it as long as you go to a dealership.

My check engine light come on and the car started to sputter. Got to Columbia Hyundai and them run diagnostic. Fuel injector/ spark plugs and 2 other issues. Decided to have it fixed elsewhere and not pay them $3000. When i went to pick up car it wouldn't start. Had it towed from Columbia Hyundai. Arrived at different shop informed it didn't start because they unplugged the ignition coil. Completely unethical and horrible customer service. I assume they thought I would have them do the service when it wouldn't start.

Amazing dealership. Jon M******** is one of the best to go to for a good deal! Great service department, finance was quick and easy! Tom M***** is the best salesperson I have ever worked with!