We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Mathews Chrysler Dodge Jeep Ram of Mount Vernon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/18/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    miss representation fraud over a flyer I got in the mail from ******* Chrysler dealership 500 Harcourt rd Mount Vernon Ohio 4**** *********** It said 0$ down and when I got there they demanded more money and a cosigner The salesman name I talked too was Steven

    Business response

    05/19/2023

    To whom it may concern,

     

    Below every vehicle image and advertised payment it says:

     

    "Not all will qualify".

     

    Please don't hesitate to reach out if you have any further questions.

     

    Regards,

     

    ******* CDJR of Mount Vernon

     

     

  • Initial Complaint

    10/18/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This business preyed upon my elderly mentally ill mother by luring her to there store with a phony mail in prize. She already had a late model vehicle fully paid for under factory warranty. When they got done with her she was in debt for $650 a month for seven years with a vehicle that was no better than the one she already had. Unfortunately I found out the next day after it was too late and she had no clue what she had signed. In her words, the numbers were "staggering". She has no money and no concept of what they had done to her. I took her back to the dealership to plead with them to undo this mess and got told to pound sand.

    Business response

    10/19/2022

    Ms. ****** purchased a vehicle and  chose to take cash back from her free and clear trade vehicle instead of applying it as equity.  This was explained in great detail to both parties.

    Customer response

    10/19/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 18239661

    I am rejecting this response because: My mother is mentally ill which I explained to the manager Nate who did not care nor did he offer any solution or compromise whatsoever.  They took advantage of a mentally ill little old lady pure and simple and they know it and have no remorse.  They are criminals.

    Regards,

    ******* ******

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 37

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

500 Harcourt Rd

PO Box 910

Mount Vernon, OH 43050-3920

Get Directions
Visit Website
(740) 397-6002

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.