Business ProfileforCareFirst Urgent Care

The office staff/billing department has no clue what they are doing at the Milford location. They also have no cares in helping you as long as they get their money somehow even when is not correct, they are good. My son was seen there on 3/14/24 where they had me fill out several sheets of paperwork to which insurance wad filled out and insurance card copy was given. When they sent in a claim they did NOT send to correct insurance and therefore received a notice back denying the claim. To which they decided to just go ahead charge the card on file without even sending me a bill of any kind. When I called them about this they tried to tell me its was because my son wasn't on the new insurance when they submitted it so this was why. Which is not true because if they submitted it and he wasn't on it a claim would still show as denied just like it did when they sent it to my insurance (which was incorrect to begin with). We have been to this location through the years before and it has been fine but the last few years this is the 2nd occurrence of them just charging us whatever they feel like and having no bill sent out. I would not recommend this location as we will NOT be back ourselves.