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Find a Location

Royalton Supply Landscape Center has 1 locations, listed below.

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    Business ProfileforRoyalton Supply Landscape Center

    Lawn and Garden

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11528 Royalton Rd, N Royalton, OH 44133-4469
    BBB File Opened:
    9/27/2016

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had product delivered from Royalton supply on 6/13/2023 when the dump truck driver Charlie struck the gutter edge, destroying the gutter miter and lifting the gutters which I believe messed up the pitch so it won’t drain properly. It also tore a corner of the shingle and bent the flashing from the dump bed striking it. Charlie who was “a roofer for 18 years” per the manager Doug did come out the same day to fix the damages he did but did so in the rain so the repair leaked. I then called Doug and advised him that I would like a company to come and make the repair so if there is issues there is someone to come back on, after some debate and Doug coming out a gentleman who went by “Billy the gutter guy” contacted me and said he would do said repairs. There was an extreme delay and when I asked if he worked for a company he cut almost all contact until I complained back to Doug. He came to do said repairs and repiched the gutter but did not fix the flashing or single shingle as Doug claims “we didn’t do all that damage”. After said company came out the repair is still leaking, and have left several messages for Frank who I was told the owner to call me to make repairs and said I would send images of the original damage, both repairs that were fault, and the ring video of the incident and cannot get a response. We are now at one month with no proper resolution.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    sanjay c

    1 star

    06/11/2024

    We order 7 tons of #34 washes river rocks - they added 25% dirt/soil with the rocks and they are not washed at all. We called and complained to the store. Supplier came to look at it. He was very rude and said that's how it is. They defiantly cheating and added not of dirt/soil with the rocks. Please consider other supplier. Your money is not worth it with Royalton Supply Landscape center for North Royalton - ohio,

    Royalton Supply Landscape Center Response

    06/13/2024

    The customer ordered 7 tons of #34 wash gravel which is a bulk material. The material comes to our yard in 25 tons loads. As you can imagine the rocks do break a little with all of the movement from loadiing the trucks to dumping the load and then being pushed up in the pile by a large loader and then loaded into a steal dump truck to be dumped off to a customer. There will always be some fines in these kinds of bulk materials due to the process they are handled. We did take pictures when we came to look at the material. They had another pile from another supplier that had the same fines in it. It was explained to the customer the handling process of bulk material like this. A credit was offered but they did not like it and proceeded to say we will just give you a bad review. As stated, we did take pictures of both piles and noted nothing out of the ordinary.

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    BBB Serving Greater Cleveland

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