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Business Profile

Heating and Air Conditioning

New Albany Heating and Cooling LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    02/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Repair completed on 2/28/2022 (#********) failed. I reported this issue at 11:43 a.m. on 12/22/2022 and requested to speak to a manager but never received a call back. On 2/22/2023, I sent request to company’s online contact page but got no response. Diagnosis (#5******* on 2/25/2022) noted blower motor failing “due to age” (furnace was only 6 years old) and had heat marks on circuit board. Two options listed: 1/ replace furnace, 2/ replace blower motor. We chose the latter as furnace was serviced annually (1/13/2022 receipt #******) and this was the first issue ever. Following blower motor repair, vibration was worse due to “wobbly” blower wheel. Technician could not give me a firm estimate. I called and left message requesting firm estimate but did not receive a call back. I had to make several calls over several days before obtaining cost. Given my bad experience with the call system and fact initial repair made problem worse, Service Manager Greg N. approved $297 discount on blower wheel (3/9/2022 #********). Fan noise returned 12/20/2022. On 12/21/2022, ******** *********** *** technician confirmed blower motor failure. Technician made repair on 12/28/2022 and discovered “belly band was unleveled,” likely contributing to motor becoming unbalanced, and replaced circuit board. This could have been avoided had blower motor, wheel, and circuit board been replaced at the onset, and the blower wheel secured properly. Instead our furnace experienced high levels of vibration for over a week and initial work ($848 for blower motor and $199 for fan, total = $1047) had to be redone. My husband and I (senior citizens) experienced great stress due to vibration/noise and repair failure. Furnace stopped operating on 12/26/2022 leaving us with no central heat for two days and we had the flu.

    Customer response

    03/29/2023

    Although the company, New Albany Heating and Cooling LLC, did not respond to the BBB, they contacted me directly and reimbursed part of the cost as I had requested. They appropriately addressed the complaint.

     

    *** *****

     

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

68 N High St Bldg A Ste 113

New Albany, OH 43054-7153

Visit Website
(614) 636-5002

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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