Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Superior Basement Systems has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSuperior Basement Systems

    Waterproofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/9/1991

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers water proofing systems, foundation work, crawl space repairs and sump pumps.

    Business Details

    Location of This Business
    6628 Roy Andrews Rd NW, New Phila, OH 44663-7975
    BBB File Opened:
    10/9/1991
    Years in Business:
    32
    Business Started:
    10/9/1991
    Business Started Locally:
    1/1/2003
    Date of New Ownership:
    1/1/2003
    Business Incorporated:
    5/20/2003
    Accredited Since:
    10/9/1991
    Type of Entity:
    Corporation
    Alternate Business Name
    • A & J Waterproofing Inc
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. John Shrock, Owner
    Contact Information

    Principal

    • Mr. John Shrock, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    09-17-2019 Superior Basement Systems supposedly fixed a wall in the basement of my house. The contractor put a hole in the floor and wall which allows water to come into the house. They received $10,000.00 for the work and created another problem with the hole in the floor/wall. I have contacted them over the years but, they don't want to fix the hole correctly. **** ****** the owner doesn't want to put a sump pump as he suggested when he put the hole in the floor. He has blocked my phone number so, I can't call him. Can you do something to let other unsuspecting customers to not hire this company. I feel he was trying to get more money for the problem he created with the hole in my floor and wall. Every time it rains hard the water comes in my home and ruins my paint on the floor. I can not put anything in my basement till this problem is fixed. It will cost me money if he does not come back and fix this, probably around $3500.00. I am not happy about his deceiving work ethics. Now I am left with water damage to my basement, loss of monies, and have emotional distress over the whole situation.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David P

    5 stars

    06/12/2024

    My husband and I hired John and his boys to do some waterproofing in our basement. They did a great job and John his boys were nothing but nice. I hope I don’t need his services again, but if I do, I would definitely use them again!

    Superior Basement Systems Response

    06/13/2024

    Thank you for choosing Superior Basement Systems. We appreciate your business and the great feedback!

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.