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Find a Location

TrueCore Federal Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TrueCore Federal Credit Union

      215 Deo Dr Newark, OH 43055-3048

      BBB Accredited Business
    • TrueCore Federal Credit Union

      508 Hopewell Dr Heath, OH 43056-1526

      BBB Accredited Business
    • TrueCore Federal Credit Union

      997 N Oxford Dr Pataskala, OH 43062

      BBB Accredited Business
    • TrueCore Federal Credit Union

      18 N 2nd St Newark, OH 43055-5610

      BBB Accredited Business

    Business ProfileforTrueCore Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/2014

    Years in Business: 84

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers financial institution services.

    Products & Services

    Savings and Checking Accounts

    Loans and Credit Cards

    Resources

    Online Banking

    Business Details

    This is a multi-location business.

    Find a Location

    TrueCore Federal Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TrueCore Federal Credit Union

        215 Deo Dr Newark, OH 43055-3048

        BBB Accredited Business
      • TrueCore Federal Credit Union

        508 Hopewell Dr Heath, OH 43056-1526

        BBB Accredited Business
      • TrueCore Federal Credit Union

        997 N Oxford Dr Pataskala, OH 43062

        BBB Accredited Business
      • TrueCore Federal Credit Union

        18 N 2nd St Newark, OH 43055-5610

        BBB Accredited Business
      Location of This Business
      215 Deo Dr, Newark, OH 43055-3048
      BBB File Opened:
      9/15/1995
      Years in Business:
      84
      Business Started:
      7/1/1940
      Accredited Since:
      8/29/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Cardinal Federal Credit Union
      • Fiberglas Federal Credit Union
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Ms. Shani Smith-Reed, VP of Marketing
      • Mr. Jerry D. Jackson, CEO
      • Mr. James M Garrabrant, COO
      • Mr. Clinton R White, Director of Operations
      • Mr. Jason S. Hall, President/CEO
      Contact Information

      Principal

      • Mr. Jerry D. Jackson, CEO
      • Mr. Jason S. Hall, President/CEO

      Customer Contact

      • Ms. Shani Smith-Reed, VP of Marketing
      • Mr. Jason S. Hall, President/CEO
      • Ms. Andrea Hines-Blower,, Marketing Coordinator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/12/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Hi opened an account with truecorefcu. They allowed my debit card to go through when the funds were not in my checking account. I called in and spoke with a manager and advised that I do not want my debit card to go through if the funds are not up there, I want the card to decline as the law states I have the right to do. I have filed complaints in writing and has called in several times regarding this. They continue to allow my debit card to process transactions when the funds are not there. I feel this is their way of stealing NFS fees from me repeatedly when I keep telling them turn that feature off on my debit card, I would like any fees remaining to be removed and I would like my debit card to decline if the funds are not available
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

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