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Business Profile

Coin Dealers

Lincoln Treasury, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 24, 2024 I ordered coins that were falsely advertised in the ***. No where did it say these were Eisenhower $1 coins. They were not sent in a timely fashion. They offered a 30-day return, but were received after this deadline. I paid $600, shipping included, for 90 each assorted years Liberty Eisenhower $1 Silver Dollars (1971 - 1978). I have had them evaluated by a coin dealer and was told they are worth $1 each or possibly $1.05 each "if I was lucky." On April 11, 2025, I emailed Lincoln Treasury, asking for a full refund. I was denied, saying they only have a 30-day Return Policy. Can you assist? Asking for $600 refund plus return shipping costs.

    Customer Answer

    Date: 04/14/2025

    It was published in a past Edition of the **** ****** ********  I looked at *** and could not find a way to track a copy of the advertisement.  It was a whole page probably that day.  I looked at my Credit Card Statement and discovered the order date was actually Nov. 20, 2024.  The December date, Dec. 24, 2024 was the day i received it.  Sorry for any confusion,  This just shows that I could not return it in 30 days, because I didn't receive it until 34 days after ordering. (Nov. 20 vs. Dec. 24)

    Business Response

    Date: 04/15/2025

    April 15, 2025

    ID# ********

    Dear Mr. ********

    Thank you for contacting Lincoln Treasury regarding your order for coins.  Your order was placed on November 20, 2024, and delivered on December 20, 2024.  The 30-Day Money Back Guarantee does not start until the product is received by the customer.  You did not contact us until April 11, 2025, at 8:00 pm to which we responded Monday morning, April 14, 2025, advising you were past the 30 days, which you were, and the agents were following policy.

    Even though you are outside of the money back guarantee, for your satisfaction, we will send you a return label.  Once the product is delivered back to us, we will send you a refund.

    Sincerely,

    Joy B*****

     

    Customer Answer

    Date: 04/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

  • Initial Complaint

    Date:03/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $78 silver bar from Lincoln Treasury and it was never delivered. Furthermore the tracking history is fake and the post office does not recognize the tracking number. This is absolutely unacceptable that this company still exists.

    Customer Answer

    Date: 03/07/2025

    January 10 item was ordered. Three weeks ago apparent customer service said they couldn’t help. Item was said to be covered by insurance 

    Business Response

    Date: 03/10/2025

    March 10, 2025

    Dear ****** *********,

    The company has been in contact with you on different occasions.  The company is going to reship your order, in good faith, that you did not receive your original order even though our records show that it was received.

    Thank you for reaching out to the company and giving us an opportunity to work with you and make this right.

    Sincerely,

    Joy B*****

    Customer Answer

    Date: 03/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *********

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent Lincoln treasury $390 for silver bars on 25dec2024. I still haven’t received them. They sent me an invoice saying delivered but it was not delivered. I tried calling the number but it hangs up. I tried emailing and got no domain found. SCAM SCAM SCAM

    Business Response

    Date: 02/19/2025

    February 19, 2025

    ****** ******* **** ****** ***** ** *** *** ** *****

    Re: Lincoln Treasury – ID# *******

    Dear ****** ********

    Thank you for contacting Lincoln Treasury regarding the non-delivery of your silver bars purchase for $390.00..

    The company shipped your order on February 10, 2025, and it was delivered on February 15, 2025.  We also sent an additional free bar for your trouble contacting us and it was delivered on February 18, 2025.  

    We are unsure as to what happened with your call because the line goes through and we did receive an email from you to our Customer Service dashboard.

    We have attempted to contact you a few times to make sure your shipment was adequate but have not been able to reach you.

    Sincerely,
    Joy B*****

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/24 and 11/14/24 I made 2 orders. One a half ounce personalized bar, another I ordered a red bag of random unsearched coins and a blue bag of silver coins. Items were not received until Christmas eve. The silver bar was labeled as 5 troy ounces, which it is not and it's illegal to label as such. I received a black bag that the invoice stated was triple cent coins. It was a bag of junk, various coins. The other bag was a blue bag of wheat pennies. I want a full refund. I also want people to know this company is a scam. They claim to be affiliated with the BBB, and it's evident by the BBB that they are not.

    Business Response

    Date: 01/04/2025

    January 4, 2025

    ****** ******** **** * ***** *** ***** ** *****

    Re: Lincoln Treasury – ID# ********

    Dear ****** ********:

    Thank you for contacting Lincoln Treasury regarding your dissatisfaction with your purchase.

    The company has reshipped you a new bar, sent a label to get the other bar back and processed a refund for the vault bags.  You do not need to return the vault bags.

    It is our mission to satisfy every customer. We are sorry you were disappointed.

    Sincerely,
    Joy B*****

    Customer Answer

    Date: 01/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The bar they sent is still mislabeled the wrong weight- furthetmore the quality of the bar is worse than the 1st! It's severely scratched and I will be returning it and keep the original.   

    Regards,

    ****** ********

    Business Response

    Date: 01/07/2025

    January 7, 2025

    Dear ****** ********,

    An agent from Lincoln Treasury spoke with you on Monday, January 6, 2025 and asked that you return the original bar for inspection.  In that communication, you expressed that the other bar was not to your satisfaction either.  

    We refunded you for the bar ($78.00) and requested that you send both bars back for inspection.

    We apologize for the inconvenience this has caused you.

    Sincerely,

    Joy B*****

  • Initial Complaint

    Date:12/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order personalized silver bars November 17th and sent multiple emails trying to figure the status of my order since they are still advertising delivery by Christmas if ordered today the 18th of December, yet my order still hasn't shipped after 5 weeks and no one will even respond to the emails. I will give them until Christmas to get here before I dispute the charges with my credit card.

    Business Response

    Date: 12/19/2024

    December 19, 2024

    ***** ******** ******* **  *****

    Re: Lincoln Treasury – ID# ********

    Dear ***** ********:

    Thank you for contacting Lincoln Treasury regarding your order for personalized silver bars.

    You emailed the company on December 18 requesting where your order was.  Customer service contacted you the same day, December 18, 2024 informing you your order was shipped and gave you the Trk# ******************.  You order is expected to arrive December 20 by 9:00 pm.

    We apologize for the concern you would not receive your order before Christmas.

    Sincerely,
    Joy B*****

  • Initial Complaint

    Date:12/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order at my father’s request for bank bag coins. I was told they would arrive before Christmas and he has not received them.

    Business Response

    Date: 12/19/2024

    December 19, 2024
    ****** * ****** *** * ***** ** ******* **  *****

    Re: Lincoln Treasury – ID# ********

    Dear ****** ******:

    Thank you for contacting Lincoln Treasury regarding your order for silver for bank bag coins for $196.00.

    Customer service contacted you today, December 19, 2024 informing you your order was shipped today overnight delivery.  You were given the Trk# *******************

    We apologize for the concern you would not receive this by Christmas.

    Sincerely,
    Joy B*****

    Customer Answer

    Date: 12/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** * ******

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a $195 for silver and have not received anything. I keep getting there stall tactics. I would like the product or a refund.

    Business Response

    Date: 11/13/2024

    November 13, 2024

    ***** ********
    **** ******** ****
    *********** ** *****

    Re: Lincoln Treasury – ID# ********

    Dear ***** ********:

    Thank you for contacting Lincoln Treasury regarding your order for silver for $195.00.

    Customer service left a voice message for you yesterday, November 12, 2024 and advised you your order would be shipped today November 13, 2024, Trk# ******************. 

    We apologize for the delay and any inconvenience this has caused you.

    Sincerely,
    *** ******

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My check was cashed on June 18 2024 for 5 SILVER BARS with my last name on then to date Oct. 15 2024 NOTHING ! Email them no response can not get anyone on phone, how can a Company be in business this way. Want my money back ASAP NOONE SHOULD ORDER ANYTHING FROM THIS BS CO. WAY WAY TO MANY COMPLAINTS FOR SAME RESONE, WE SHOULD START A CLASS ACTION LAW SUIT NOW. PLEASE HELP

    Business Response

    Date: 10/17/2024

    October 17, 2024

    ***** ********

    ** *****

    Lincoln Treasury- ID# ********

    Dear Mr. ********:

    Thank you for contacting Lincoln Treasury regarding the order of your 5 Silver Bars.

    You contacted Lincoln Treasury on October 15, 2024.  They returned your call and left a message and placed your order on a rush.  The rush was sent to the company’s warehouse October 15, 2024 and was shipped on October 16, 2024.  Lincoln Treasury contacted you via email advising of the shipment and spoke with you later.  You stated you wished to keep the shipment and not cancel.  The tracking number has been given to you and the product is in transit.

    we apologize for any inconvenience this has caused you.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Casino Royale Collection on July 3, 2024 and I have not received my order as of October 6, 2024. I have called two times and was told that a rush would be put on my order. What do I have to do to get my order that has been paid for with a bank check. I have been a customer for other items, but this is unsatisfactory. To make this worse I got another request in the mail on Oct 4 224 to buy this item again. Would you please advise me on the status and ship my order ASAP. When I did call I was told that my order had been paid for and would be shipped.

    Business Response

    Date: 10/09/2024

    October 9, 2024

    ***** *****
    **** ***** ****** Ext
    ******** NC  *****

    Re: Lincoln Treasury – ID# ********

    Dear **** *****:

    Thank you for contacting Lincoln Treasury regarding your order for the Casino Royale Collection on July 3, 2024.

    Customer service spoke with you on September 27, 2024 and advised you your order would be placed on a rush.  The order was placed on a rush and Lincoln Treasury was awaiting the arrival of foam for the chests before shipping the product.  Lincoln Treasury received the foam on October 8, 2024 and shipped your order out.  Company will contact you and give you your tracking number.

    We apologize for the delay and any inconvenience this has caused you.

    Sincerely,
    *** ******

    Customer Answer

    Date: 10/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $390 worth of product from the on 17 July. I have not received my order or heard from them regarding the order.There is no one to speak with on their customer service phone line.I would like the product to be delivered or my money returned. Thank you *** ******

    Business Response

    Date: 08/28/2024

    August 28, 2024

    *** ****** **** * ****** *** ******* **  *****

    Re: Lincoln Treasury – ID# ********

    Dear *** ******

    Thank you for contacting Lincoln Treasury regarding your order for $390.00.

    Your order has been shipped.  An agent from Lincoln Treasury spoke with you and gave you the tracking number through ***.  She explained about the way the company handles customer service and apologized that someone did not get back to you until the next day. 

    We apologize for the delay and any inconvenience this has caused you.

    Sincerely,
    Joy B*****

Lincoln Treasury, LLC is NOT a BBB Accredited Business.

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