ComplaintsforWorld Reserve Monetary Exchange, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In 2010 I, ****** ****** contacted the World Reserve Monetary Exchange Co. (**** ******* **** * ****** ** ****) regarding a National Parks Quarters collection. For $150.00 I would receive newly minted states national parks quarters (5 per year) from 2010 - 2021 with a large case containing 12 smaller boxes for each set of individually minted quarters with Alabama’s state park being the last and only quarter minted in 2021. The quarters were sent on time in the beginning but teetered off around 2015(it stopped coming as soon as they were minted). They started coming once per year. I did move several times between 2015-2022 moving to Mississippi in January 2020; however I always contacted customer service to give my updated information. My last contact was in February 2020 right before COVID-19 shut down the country. I have tried several times to phone the company but the number no longer works. I would prefer to get the merchandise I fully paid for which consists of the National Parks Quarters from 2918 through 2021. Should that option not exist I would like a refund from the quarters that where not availed to meBusiness response
10/09/2023
October 9, 2023
****** ****** *** ********* ** ******* ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ****** *******
Thank you for contacting World Reserve Monetary Exchange regarding the purchase Alabama National Parks Quarters Collection.
World Reserve Monetary Exchange shipped to you today the remaining coins you did not receive originally.
We are sorry for the delay but this is no longer an active program, and we had to locate the coins for you.
Sincerely,
Joy ******Initial Complaint
06/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My husband **** ***** purchased 2 sets of the USA Presidential Dollars for our son. We are still missing ****** ****, ***** and ****** for both sets. It is my understanding that ****** wasn't minted because he is not deceased yet. Since the original purchase our address has changed. That may be why we never received the last 3 deceased presidents + ****** I'm not sure? When I reached out to the World Reserve Monetary Exchange I was told the collection ended. Basically, tough luck with no recourse, refund, or compensation offered to us. I was also told that ****** wasn't included. My photo clearly shows ****** was included in our collection so I'm not sure we were even talking about the same coin collection??? Emailing customer service was totally useless. Please see attached email communication.Business response
06/08/2023
Tell uJune 8, 2023
********* ***** **** * ******** **** ** ******** ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ********* *****:
Thank you for contacting World Reserve Monetary Exchange regarding the purchase of two Presidential coin collector sets purchased by your husband **** ***** in 2016.
Your coins were shipped in October/November of 2016. We received undeliverable back from Post Office stating “No Such Number”. We did send the last coins but they were returned and the order was cancelled at that time.
World Reserve Monetary Exchange will *** ** a ****** ***** ****** and 1 additional coin for you to display the back side of the coin in the place of ******, which has not been minted because he is still living.
Sincerely,
J** B*****Business response
06/21/2023
June 21, 2023
********* ***** **** * ******** **** ** ******** ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ********* *****:
An agent from World Reserve Monetary Exchange contacted you today, June 21, 2023, and verified that you did receive your coins. You stated you were satisfied and contacted the BBB.
Below shows the tracking information and the date your coins were delivered.
Tracking shows the product was delivered to her on 6/17/23. Maybe she hasn't checked her mailbox yet. We will call her to see if she received them.
Tracking Number:
**********************
Copy Add to Informed Delivery
Latest Update
Your item was delivered in or at the mailbox at 1:06 pm on June 17, 2023 in ********* ** *****.
Get More Out of **** Tracking:
**** Tracking Plus®
Delivered
Delivered, In/At Mailbox
********* ** *****
June 17, 2023, 1:06 pm
Sincerely,
J** B*****Customer response
06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, the coins have been received and find that this case is resolved.
Regards,
********* *****
Initial Complaint
12/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I brought this world monetary exchange reserve safe from the ******** store on 12/2/22 for 14.99 already locked. Attached is the proof of purchase and the serial number ************. I would like the instructions/user manual and combination of the safe e-mailed for use.Business response
12/06/2022
December 6, 2022
Combination for safe is *** *** **.
Joy Bender
Customer response
12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]How do you clear the lock to enter in the combination provided?
Regards,
******* ******Business response
12/08/2022
December 8, 2022
Jessica:
To clear the combination, all you have to do is spin the dial 5 to 6 times or more to clear it. I believe this is a small safe, so you would start with the dial on 0. Then turn the dial three times to the right to the first number in the combination. Then turn the dial to the left two times and when you see the second number the second time and stop. Then just roll the dial back to the right to the third number.
Hope this helps.
Joy Bender
Initial Complaint
08/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The last Presidential Dollar I received was ****** *****. I am missing the next one I never did receive it. Can I get this sent to me?Business response
08/30/2022
August 30, 2022
****** ***** *** ********** *** ********* *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear *** ****** *****:
Thank you for contacting World Reserve Monetary Exchange regarding Presidential Dollar Coins.
A representative from World Reserve Monetary Exchange spoke with you on the phone today, August 30, 2022, and explained the President Carter coin you are inquiring about has not and will not be minted by the US Mint since President Carter is still alive. You stated you have a President Bush coin and you plan to put that coin in the Carter slot.
We are pleased that your issue is resolved and please let us know if we can be of further assistance.
Sincerely,
*** ******Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have misplaced the combination to my safe, I have tried to reach out to the company but none of their contact info is correct or works. Please help me.Business response
04/12/2022
April 12, 2022
****** ***** *** ****** **** ** ************ ** *****
Re: World Reserve Monetary Exchange - ** *********
Dear ****** ******
Thank you for contacting World Reserve Monetary Exchange regarding the loss of your combination to your safe.
An agent from WRME contacted you on Friday, April 8, 2022, and gave you the combination to your safe.
We apologize for any inconvenience not being able to contact us caused you.
Sincerely,
*** ******
Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have misplaced my combination to my safe and need to be contacted by the company. All there contact info is incorrect. The serial number to the safe is *************Business response
01/04/2022
January 4, 2022
****** ********** **** *** * ** ******** ** *****
Re: World Reserve Monetary Exchange – ID *********
Dear *** ****** ***********
Thank you for contacting World Reserve Monetary Exchange regarding the combination to your safe.
A representative from World Reserve contacted you today, January 4, 2022, via telephone to give you the combination that you misplaced. However, you informed her that you found the combination after you filed the complaint. You informed the representative that you would contact the BBB and let them know your complaint was resolved prior to needing our assistance.
Thank you.
Sincerely,
*** ******Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have lost my combination to my safe and can not contact the company through email or phone numbers. All of the ones listed are disconnected or belong to other companies. PLEASE HELP!!Business response
01/04/2022
January 4, 2022
***** ***** **** ******** ** ******* ** *****
Re: World Reserve Monetary Exchange – ID #********
Dea* *** ***** ******
Thank you for contacting World Reserve Monetary Exchange regarding the combination to your safe.
A representative from World Reserve contacted you, January 3, 2022, via telephone and gave you the combination to your safe.
We apologize for your not being able to contact us through any of the phone numbers or email listed. We will be sure to look into the reason for this.
Sincerely,
*** ******Initial Complaint
11/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have two orders with this company to receive two P Mint and 2 D Mint of the National State Park Quaters. I have not received my last set of Quaters. Order Number ******* and Order Number ******* I would like to receive my final quaters two of th P Mint and 2 of the D Mint State Park QuatersBusiness response
11/20/2021
November 20, 2021
***** **** ***** ***** *** ** **** ******* ** **********
Re: World Reserve Monetary Exchange – ID #********
Dear ***** ****:
Thank you for contacting World Reserve Monetary Exchange regarding the non-receipt of your 2020 and 2021 Denver and Philadelphia National Park Quarters.
World Reserve Monetary Exchange will reship the coins and put a rush on the order. The order number is *************
We apologize for any inconvenience this has caused you.
Sincerely,
Joy BenderInitial Complaint
11/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I, like others who have filed a complaint, have tried to contact this company through all of the phone numbers listed on the BBB site, some are disconnected, some are now assigned to other businesses, but none seem to be for World Reserve Monetary Exchange. I'm trying to get the combination to a safe that they sold me. In reviewing other's complains, it seems the company is able to provide this information, and I have the serial number of the safe that they have sent me. The safe serial number is ************ Please contact me via email or phone with any information available. Thanks.Business response
11/10/2021
November 10, 2021
******* ***** ** ****** **** *** ************* *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear ******* *****:
Thank you for contacting World Reserve Monetary Exchange regarding the combination to your safe. A representative from the company contacted you and gave you your safe combination.
We apologize for any inconvenience you may have had regarding not being able to get in touch with the company.
Sincerely,
J** B*****Initial Complaint
10/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I Ordered National Park coin collection in 2012, Here are order details Order Number: ************ Order Placed: 04/05/2012 Customer Account: ******** I need to get final shipment of collection April 2021, I never received it. I tried to call them, But no active phone and no active email. Without final six coins, Whole collection is useless. I also tried to call them to inform my new address. If they contact me, I will provide new address.Business response
10/12/2021
October 12, 2021
****** ********** **** ********* *** ***** ***** *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear *** ****** **********:
Thank you for contacting World Reserve Monetary Exchange regarding the non-receipt of your last 6 coins of the National Park coin collection.
A representative contacted you today, October 12, 2021 and informed we will be reshipping your order. She gave you the reship number, S40-004076700, and her desk phone if you need to contact her.
We apologize for any inconvenience this has caused you.
Sincerely,
Joy Bender
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Customer Complaints Summary
16 total complaints in the last 3 years.
2 complaints closed in the last 12 months.