Coin Dealers
World Reserve Monetary Exchange, IncHeadquarters
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Important information
- Customer Complaint:The company does provide their position response to any complaint brought to their attention by the BBB, however there may be some complaints currently pending that may not yet be a part of the numbers listed above.
Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2010 I, ****** ****** contacted the World Reserve Monetary Exchange Co. (**** ******* **** * ****** ** ****) regarding a National Parks Quarters collection. For $150.00 I would receive newly minted states national parks quarters (5 per year) from 2010 - 2021 with a large case containing 12 smaller boxes for each set of individually minted quarters with Alabama’s state park being the last and only quarter minted in 2021. The quarters were sent on time in the beginning but teetered off around 2015(it stopped coming as soon as they were minted). They started coming once per year. I did move several times between 2015-2022 moving to Mississippi in January 2020; however I always contacted customer service to give my updated information. My last contact was in February 2020 right before COVID-19 shut down the country. I have tried several times to phone the company but the number no longer works. I would prefer to get the merchandise I fully paid for which consists of the National Parks Quarters from 2918 through 2021. Should that option not exist I would like a refund from the quarters that where not availed to meBusiness Response
Date: 10/09/2023
October 9, 2023
****** ****** *** ********* ** ******* ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ****** *******
Thank you for contacting World Reserve Monetary Exchange regarding the purchase Alabama National Parks Quarters Collection.
World Reserve Monetary Exchange shipped to you today the remaining coins you did not receive originally.
We are sorry for the delay but this is no longer an active program, and we had to locate the coins for you.
Sincerely,
Joy ******Initial Complaint
Date:06/07/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband **** ***** purchased 2 sets of the USA Presidential Dollars for our son. We are still missing ****** ****, ***** and ****** for both sets. It is my understanding that ****** wasn't minted because he is not deceased yet. Since the original purchase our address has changed. That may be why we never received the last 3 deceased presidents + ****** I'm not sure? When I reached out to the World Reserve Monetary Exchange I was told the collection ended. Basically, tough luck with no recourse, refund, or compensation offered to us. I was also told that ****** wasn't included. My photo clearly shows ****** was included in our collection so I'm not sure we were even talking about the same coin collection??? Emailing customer service was totally useless. Please see attached email communication.Business Response
Date: 06/08/2023
Tell uJune 8, 2023
********* ***** **** * ******** **** ** ******** ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ********* *****:
Thank you for contacting World Reserve Monetary Exchange regarding the purchase of two Presidential coin collector sets purchased by your husband **** ***** in 2016.
Your coins were shipped in October/November of 2016. We received undeliverable back from Post Office stating “No Such Number”. We did send the last coins but they were returned and the order was cancelled at that time.
World Reserve Monetary Exchange will *** ** a ****** ***** ****** and 1 additional coin for you to display the back side of the coin in the place of ******, which has not been minted because he is still living.
Sincerely,
J** B*****Business Response
Date: 06/21/2023
June 21, 2023
********* ***** **** * ******** **** ** ******** ** *****
Re: World Reserve Monetary Exchange – ID# ********
Dear ********* *****:
An agent from World Reserve Monetary Exchange contacted you today, June 21, 2023, and verified that you did receive your coins. You stated you were satisfied and contacted the BBB.
Below shows the tracking information and the date your coins were delivered.
Tracking shows the product was delivered to her on 6/17/23. Maybe she hasn't checked her mailbox yet. We will call her to see if she received them.
Tracking Number:
**********************
Copy Add to Informed Delivery
Latest Update
Your item was delivered in or at the mailbox at 1:06 pm on June 17, 2023 in ********* ** *****.
Get More Out of **** Tracking:
**** Tracking Plus®
Delivered
Delivered, In/At Mailbox
********* ** *****
June 17, 2023, 1:06 pm
Sincerely,
J** B*****Customer Answer
Date: 06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, the coins have been received and find that this case is resolved.
Regards,
********* *****
Initial Complaint
Date:12/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought this world monetary exchange reserve safe from the ******** store on 12/2/22 for 14.99 already locked. Attached is the proof of purchase and the serial number ************. I would like the instructions/user manual and combination of the safe e-mailed for use.Business Response
Date: 12/06/2022
December 6, 2022
Combination for safe is *** *** **.
Joy Bender
Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]How do you clear the lock to enter in the combination provided?
Regards,
******* ******Business Response
Date: 12/08/2022
December 8, 2022
Jessica:
To clear the combination, all you have to do is spin the dial 5 to 6 times or more to clear it. I believe this is a small safe, so you would start with the dial on 0. Then turn the dial three times to the right to the first number in the combination. Then turn the dial to the left two times and when you see the second number the second time and stop. Then just roll the dial back to the right to the third number.
Hope this helps.
Joy Bender
Initial Complaint
Date:08/26/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The last Presidential Dollar I received was ****** *****. I am missing the next one I never did receive it. Can I get this sent to me?Business Response
Date: 08/30/2022
August 30, 2022
****** ***** *** ********** *** ********* *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear *** ****** *****:
Thank you for contacting World Reserve Monetary Exchange regarding Presidential Dollar Coins.
A representative from World Reserve Monetary Exchange spoke with you on the phone today, August 30, 2022, and explained the President Carter coin you are inquiring about has not and will not be minted by the US Mint since President Carter is still alive. You stated you have a President Bush coin and you plan to put that coin in the Carter slot.
We are pleased that your issue is resolved and please let us know if we can be of further assistance.
Sincerely,
*** ******
World Reserve Monetary Exchange, Inc is NOT a BBB Accredited Business.
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