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ComplaintsforWorld Reserve Monetary Exchange, Inc
Additional Complaint Information
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have tried to call and email the company. All phone numbers are not in service and emails bounce back as undeliverable. I just need to get my combination to my safe, as I lost the combination. Please help me get through to this companyBusiness response
09/24/2021
September 24, 2021
***** ******** ********** *** ** ***** ****** *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear ***** ********:
Thank you for contacting World Reserve Monetary Exchange regarding the combination number for your safe.
A representative contacted you today, September 24, 2021 and gave you the safe combination.
We are sorry for any inconvenience it caused you in not being able to reach our customer service.
Sincerely,
Joy BenderCustomer response
09/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
09/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered the 40 coin Presidential dollar collector set that included 40 uncirculated coins with the P&D mint mark 80 coins, along with certificate of authentication, about 1/2 way thru the collection the certificate of authentication's stopped coming, so I called them and they told me I was never supposed to have been getting the certificates and offered me the certificates for another fee which I agreed and paid with no issues. I contacted them couple of years back about the issue of missing certificates and they informed me then, that the deadline to get anything resolved had past which I feel is not a fair answer they did not ever ask me which certificates I am missing, I also said have a couple of extra certificates that I did not need. I am also wondering since my collection is incomplete since the President Carter dollar may not be made for a few years what is going to become of my incomplete set that I prepaid for several years ago and are they going to fulfill my need?Business response
09/23/2021
September 23, 2021
**** ******** **** ******* ******* ** **** **** *** *****
Re: World Reserve Monetary Exchange - ID #********
Dear **** ********:
Thank you for contacting World Reserve Monetary Exchange regarding your Presidential Dollar collection in the Denver and Philadelphia mints. The company did sent you all 39 coins. Your order number is ******. Representatives have communicated with you about the Carter coin and the Certificates for various coins over the years. We also offered the certificates for a cost. It was an Audit. These certificates were sent to you.
A representative reached out to you explaining the program has ended and President Carter was not minted because he is still living. The company is offering you a store credit for the Carter coins if you wish to accept this offer. It is our understanding you are going to research which certificates you are missing and call the representative back. You were informed that we are not sure we have any certificates left but to let us know which ones you are missing.
Sincerely,
Joy Bender
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Customer Complaints Summary
14 total complaints in the last 3 years.
2 complaints closed in the last 12 months.