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ComplaintsforSunset Funeral, Cremation Services & Cemetery
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is going on 3 year that I have asked the cemetary to level my mom and dads gravestone. My mom's side has been sinking since the winter after her death. It sits in water. It looks terrible. It is disrespectful. Covid was the blame several times. But I really had hoped and asked them to please fix it last fall, before this past winter. To no avail. Today, ofcourse it was ,well they are backed up getting ready for Mothers Days. Yes Mothers Day and that is my moms grave stone. My parents gave Sunset their hard earned money like everyone else in there. They should be treated with the same respect.Business response
05/05/2022
Our general manager, Candice B******* has spoken to ****** on the phone. The memorial marker has been raised and leveled. Photographs have been taken of the completed work, and will be sent to ******. I think she will be here this weekend for Mothers Day top inspect the work personally.
Thank you,
Randy A******
Customer response
05/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.