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Business Profile

Cemetery

Sunset Funeral, Cremation Services & Cemetery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sunset Funeral, Cremation Services & Cemetery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunset Funeral, Cremation Services & Cemetery has 3 locations, listed below.

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    • Sunset Funeral, Cremation Services & Cemetery

      6245 Columbia Road North Olmsted, OH 44070

    • Sunset Funeral, Cremation Services & Cemetery

      6265 Columbia Rd North Olmsted, OH 44070-4620

    • Sunset Funeral, Cremation Services & Cemetery

      PO Box 438 North Olmsted, OH 44070

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is going on 3 year that I have asked the cemetary to level my mom and dads gravestone. My mom's side has been sinking since the winter after her death. It sits in water. It looks terrible. It is disrespectful. Covid was the blame several times. But I really had hoped and asked them to please fix it last fall, before this past winter. To no avail. Today, ofcourse it was ,well they are backed up getting ready for Mothers Days. Yes Mothers Day and that is my moms grave stone. My parents gave Sunset their hard earned money like everyone else in there. They should be treated with the same respect.

      Business Response

      Date: 05/05/2022

      Our general manager, Candice B******* has spoken to ****** on the phone.  The memorial marker has been raised and leveled.  Photographs have been taken of the completed work, and will be sent to ******.  I think she will be here this weekend for Mothers Day top inspect the work personally.  

      Thank you,

      Randy A******

      Customer Answer

      Date: 05/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******


    Sunset Funeral, Cremation Services & Cemetery is NOT a BBB Accredited Business.

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