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Find a Location

Nissan of North Olmsted, LLC has 1 locations, listed below.

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    Business ProfileforNissan of North Olmsted, LLC

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    28500 Lorain Road, North Olmsted, OH 44070
    BBB File Opened:
    6/14/2002
    Years in Business:
    23
    Business Started:
    8/1/2001
    Business Incorporated:
    4/27/2001
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Larry Chuppa, General Manager
    • Mr. Michael D'Amato, Owner
    Contact Information

    Principal

    • Mr. Larry Chuppa, General Manager

    Customer Contact

    • Mr. Larry Chuppa, General Manager
    Additional Contact Information

    Fax Numbers

    • (440) 734-6940
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On August 18th I called the service department at Nissan of North Olmsted, because that's where I bought the car. I spoke to Michael, who I believe is the manager, and asked him how much would it be to replace the on-board charger in my 2012 Nissan Leaf. Michael told me that he doesn't know for sure but he knows the cost is mostly for the part as the labor is minimal. He also explained to me that they only have one electric vehicle technician who is off for the weekend but that the EV tech can take a look at it on Monday. So I agreed to have my car towed there. The next week they called me back and told me the cost would be $3,500. $2,500 for the part, which can be purchased for $1,400 and $1,000 in labor. I could not afford that mostly because the labor so I just wanted my car returned. I was then told I owe $140.00 diagnostics fee, even though I knew what the problem was and told them what the problem was before I towed it there. They also charged me $100 for the tow when I know the tow is only $55. When I tried to dispute the charges they threatened to add a $35 a day storage fee on top, so I just paid it to get my car back. I did not need a diagnostics because we knew the problem before we towed it there. That was an unnecessary $140.00 charge. I could have paid for the tow myself and saved $45. All of this could have been avoided had he been able to answer my very simple question over the phone which was "how much to replace an onboard charger in 2012 Nissan Leaf. They managed to get $263.69 out of me and didn't do anything. They didn't even wash the car or pump up the tires, even though we bought the car there.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tonya M.

    1 star

    08/26/2022

    I bought a used Nissan rogue sport 2018 from them with 7000 miles on it. I have taken my car up there every time my car needed an oil change or service. I took my car up there to have an oil change at 16,500 miles and I was told my brakes and everything was in the green my car was in great shape. I took my car back up there to get an oil change when it was due at 20,000 miles and they are telling me that my brakes have 3% material left and they are in the red and they need to be changed immediately. I asked him how did my brakes get bad so quick so fast when you just told me that my brakes were in the green And my car was fine. I literally went one oil change and my brakes went from green to red in 3000 miles. The paperwork speaks for itself they dropped the ball they changed my oil and never even bothered to check the brakes because there was only a little over 16,000 miles on it. So I received a call from Trevor and he was explaining all this to me and I told him to hold off on the brakes and he was so rude to me he tried to shame me and talk down to me because I told him not to do the brakes right now because I found somewhere cheaper but I didn’t tell him that. So then I go up there to pick up my car from the oil change and I talk to Trevor and I ask him can I talk to you and he tells me I only got a minute so hurry so I try to explain to him that I brought the car up there and everything was fine and he told me well your car is ready go down to the cashier. So I went down to the cashier and we called for the manager Mike and he came over and I try to explain to him what was going on and he wouldn’t even look us in the eye he would not look me in the eye at all when I spoke to him and all he kept saying was sure sure. He never took accountability or anything for what they did to me that was my safety and they just let it go like nothing. I trusted them. I would have never let me brakes get down to 3% never. I will never go there again. Beware for your safety.

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