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Find a Location

Furniture Nook has 1 locations, listed below.

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    Business ProfileforFurniture Nook

    Furniture Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Furniture Nook specializes in custom Amish furniture.

    Business Details

    Location of This Business
    10147 Royalton Rd Ste A, North Royalton, OH 44133-4462
    BBB File Opened:
    11/15/1994
    Years in Business:
    32
    Business Started:
    8/1/1992
    Business Incorporated:
    7/18/2001
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Gary C. Moyse, Owner
    Contact Information

    Principal

    • Mr. Gary C. Moyse, Owner

    Customer Contact

    • Mr. Gary C. Moyse, Owner
    Additional Contact Information

    Fax Numbers

    • (440) 582-9953
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/29/2022

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    I purchased furniture from Furniture Nook in North Royalton. The delivery on June 24th was an issue, the timing of the delivery was an issue and the product is damaged. I went to the store the next day Saturday 25th and showed them pictures of the damage and brought the shelves that were damaged. They said they will have their person contact me to fix the table top and will order me new shelves. 3 weeks later no one called me. I contacted them 2 other times. Meanwhile the store called me and said they have the shelves to come get them. I picked them up and the shelves were warped. On June 15th I called asking for a refund, they complained that I wasn't patient enough and that the economy is struggling. After arguing for 10-15 he threatened me and said come down here and we'll settle this. or something close to that. I said are you threatening me, he said to contact your lawyer. I said, hold on i'm going to record this conversation and he hung up on me. He also gave me 2 options keep the product and wait for the service guy to eventually fix it or pay 20% restock fee and delivery fee. I said it's already been 3 weeks... and the product is defective why would I pay a fee!!! And the stain inside the TV stand wasn't completed. Total purchase was almost $4k I want my money back and not to deal with this company again.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wendy F

    1 star

    06/21/2024

    I can not express how disappointed we are with our purchase. As another reviewer said, run far away from here. We ordered a desk 11/18/2023. It was delivered in March 2024 (I don't remember the exact day). It was custom made from one we saw on their Facebook posts, but with a few tweaks. Because I have back issues we wanted a power strip at the top of the desk. We also requested a task light over the main work area instead of inside the hutch. They were supposed to find out if the builder could do those things. Nobody contacted us until we called several months later to confirm. At that point we were told we could not cancel the order. (Even though they never checked on the modifications we requested). We could not see it prior to delivery. The desk is beautiful and power strip works. However, the task light that is supposed to allow me to see when I write is nothing more than a little China cabinet puck light. We have been trying to resolve this issue for months. Never get a call back and the last we heard was they were checking with the builder. I just called today for some status and they are doing nothing and had the nerve to tell me I'm being difficult! Well, they received 100% of their money and we did not receive what we ordered. We are stuck with this. If it could not have been made to our specifications I would have understood and found something else. They apparently do not know their product. And their claim that their prices are cheaper than in Amish country is false. They are more conveniently located is all. If you are willing to make the drive, there are many places cheaper with just as good of quality.

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