Complaints

• Initial Complaint

  01/01/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a car from this company had issues with it since day one which was immediately brought to owners attention. Fast forward to a month later and engine is blown in car. Contacted the owner about getting some help or a solution and says he cant offer one. Tried to give me the usual used car salesman run around instead of trying to help find a solution to keep a happy customer who wouldve like to keep giving them business.

  Business response

  01/01/2025

  Customer was advised to get it to our service garage to be inspected 

  Customer response

  01/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Yes and i explained to him it would be way to costly it would cost me 500$ to tow it to him but i would come up with a way if he were to agree that if it is blown engine that they would get me in another car he replied no so i paid 3500$ for deposit for car then he wants me to pay another 500 for tow so if i tow it to him and its something that cant be fixed then what? Im out 4000 dollars instead of 3500$ ?? That makes no sense 
  Regards,
  
  ***** ***********
  
  
  
  
   

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This dealership sold us a car that had engine failure 834 after purchase. They assured that it had been looked at and the engine was fine. We paid $3999 before all the other fees for a car that's only worth $800. We now owe $6000 on a car that needs an engine. 834 miles and 6 months later.

  Business response

  06/20/2024

  To whom this may concern 

   

   customer has a warranty but claim was denied because lack of maintenance.

  Customer response

  06/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The warranty is no better than the dealer and can not resolve my issue. In regards to maintenance it's only been drive 834 miles. 

   
  Regards,
  
  ***** ****
  
  
  
  
   

  Business response

  07/01/2024

  Unfortunately we have no control of what the warranty companies policy is. There is nothing further we can do 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This place is a scam they take my money give me a van that need a lot of work to it never put the van in my name they Refused to give me a tag for the van I had to call the ohio Attorney office so I can get a tag for my van did not pass the e check because they deleted codes off the van never called me

  Business response

  06/16/2024

  To whom this may concern 
  

      We pride our selves in customer service and helping all ours customers in any way we can. This is the first time we hear that the vehicle had a check engine light usually small issues that can be resolved easily. The vehicle was titled in a timely manner the customer may have failed to receive the memo title in the mail as it was mailed out. Only communication we got from the customer was when they failed to receive their memo title and we let the customer know they can get a copy at their local title bureau also told customer we would get them a copy when they came to make a payment but they failed to do so. 

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********
  
  
  

  No I give the van back everytime I fix something on it something else needed to be done I just have money to keep putting it to like that I just my money that I put down on it so I can get a different car

  I just want by money back so I can get a different car
  
   

  Business response

  06/25/2024

  Good evening 
  

    A return is not possible as you had the vehicle for almost four months we paid taxes on it no way to reverse the transaction unfortunately but the issue it had could of easily be repaired if we where notified but customer did not and didn’t pay the payment for three months payments. The two options are 1. Customer pays balance of past due payments with all fees and gets the vehicle back with a valid e check.

  2. If balance is not paid vehicle will be sent to auction 

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********
  
  
  
  
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩