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Lawyers

Pencheff & Fraley Co., LPA

This business is NOT BBB Accredited.

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  • Alpha E

    Date: 09/14/2024

    About 3 Months ago picked my father's medical records up from office. When I walked in and asked for them, the secretary looked at me and pointed over at a table next to two chairs in the lobby. This is the way they were waiting for me. When I sent them they were in a nice box organized.But when I picked them up they were laid out for the public. Anybody to take or view or take any of the files out of, which I don't know if they're all there or not. No I have not had time to go through them seeing as how I just picked them up. But for one they should not have been just laying on a table in the lobby next to the chairs for clients who come in to see or look through.Nor for the public to just look through, that is why there is a HIPAA violation at hospitals on stuff like this for people's medical records. That packet is my father's personal medical history and it SHOULD NOT have been left laying like that.And I should have received it the way that you received it from me organized in order and in a box. Not a scattered mess, crinkled and wrinkled out of order and not boxed from you or your staff.That was very unprofessional out of you or your staff whoever gathered it.And I did have my husband with me so he knows where they were laying and how I pick them up. There's more I could add to this like the fact of there's a communication issue And the timing between client contacting you about info and you reaching back out to them is lacking an appropriate timely manner. If it's longer than 30 days of you reaching out to a possible client, there's an issue with the office. Especially when you tell a client you will reach back out to them within a week or two and don't. Waste of time on my possible case of another attorney may be taking knowing there is a time limit for my case. Would not recommend using this law firm. Also want to add this firm did not drop me as a client. I dropped them for lack of communication Believe this is why records were shambled mess.

Pencheff & Fraley Co., LPA is NOT a BBB Accredited Business.

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