Business ProfileforBaumann Ford Oregon, LLC

Ford released a recall notice for my 2020 Ecosport in February 2024. My vehicle began experiencing problems related to the recall towards the end of March. I contacted Baumann Ford to report this issue. I was advised per recall to continue driving my vehicle was ok, however was notified my engine will fail due to recall. A few days went by my check engine light came on and the oil pressure light came on. I called Ford motor group immediately to advise these issues were occurring. Was told it was safe to drive but to discontinue driving if oil light stays on. I notified Baumann Ford this has been happening to my vehicle and was advised to call ford motor group regardingresolution. Upon calling Ford motor group they stated my vehicle needs to be diagnosed to confirm recall and any fees should be waived regarding this recall. I scheduled service with Bauman Ford. Was told upon scheduling my appt I should not drive my vehicle and the diagnostic fee is my responsibility and I needed to contact Ford Motor Group for reimbursement. I scheduled my appt and called Baumann Ford for a tow to get my vehicle to their location for service. Was advised by Scott to call Pat Sons Towing and they will take care of it. I called Ford Motor Group to see if Baumann can charge fees for related to recall. They said No, however independently owned dealers can charge fees they want. Ford advised calling another dealership to see if they are willing to waive the fee. I was able to find another dealership that was willing to do " the right thing" relating to this recall. I called Baumann Ford and notified to cancel my service appt and I was having my vehicle towed to another Ford. Upon retrieving my keys was given a $200 tow bill. Stating on bill " Client Towed vehicle out of shop. No diagnostics or repairs were performed " I paid by debit card and left. Transaction listed as cash on receipt.