Business ProfileforThe JM Smucker Company

Back end of March beginning of April we gave our dogs 2 dogs treat from Canine carry outs from the smuckers company. They then got deathly sick. To the point it was 3 vet trips between the 2. There was nothing changed in the diet of the 2 in 13 years, just these beef treats. After 3 trips and close to 600 dollars they finally got taken care of. The vet has been with them since they were puppies and they know the dogs. I called and they opened a case. They wanted the treats back and vet reports invoices etc. Which i gave. Today they denied the claim and stated every excuse they could. From it was the wrong treats from the phone call to the dogs get into alot (which they do not they are home with me 24/7 and leashed outside) to they were outdated treats. Well I cant confirm they were they took them back and currently have them and I cant see them being outdated when we just purchased them. Then she stated that the treats were tested WHICH they were not tested from the ones they sent back. They only looked at the package numbers not the treat themselves. Whose to say something happened from the warehouse to the store they never checked the actual treat. I wouldnt find this odd but BOTH dogs not 1 got sick this is not a GI issue like they are claiming it, Plus when we were in the vet for one our dogs arthritis shots a lady was in the vet crying with all the same symptoms that our dog had after she given them a treat and low and behold it was the canine carryout beef like ours. This company needs to take responsibility and check these treats