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Business Profile

Fitness Center

ONYX Health Club Parma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Onyx Health Club Parma location on June 9, 2023. Upon walking in this club, I noticed the extremely hot temperature throughout the building. It had to be a 70 or 80 degree day so I didn’t understand why the air was not on. I decided to start a membership with this club because I needed something that was close to my house. I was quote a monthly price of $54 for unlimited use. However, as the months progressed I noticed that my monthly cost has gradually increased to $62. Since I was not notified of this, I decided to cancel my membership. The other reason that I decided to cancel my membership is because no staff were ever there and no one ever answers the phone. In fact, if you do a Google search of the Onyx Health Club in Parma, OH, it list a phone number that is disconnected. I sent an email to an email address listed on their site, to cancel my membership and I was sent an electronic form to complete then I was told that I have to contact the club directly. It seems virtually impossible to cancel this membership. In addition, the Parma location is no longer listed on the Onyx Health Club website. I am very dissatisfied and upset that the owners and staff of this club have become more money hungry than customer focused. I would not recommend this club or any others to anyone.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The gym closed down permanently and I can't get a response from the support email when requesting a refund. I signed up and was only a member for 1 month, and then the location closed permanently without warning on 10/9/2023. The same day the attached letter was posted on the entrance. They billed me for another month on 10/2/2023, which makes no sense obviously since the gym has closed. In their letter they also state that their members can redirect their membership to Fitworks in Parma, and I have notified that location that I am not interested in doing so. I simply request a refund as I am not receiving the services that were originally agreed upon.

ONYX Health Club Parma is NOT a BBB Accredited Business.

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