Complaints

This profile includes complaints for Coughlin Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coughlin Chevrolet of Pataskala

  9000 E. Broad St SW Pataskala, OH 43062-7879

  
• 

  Coughlin Automotive of Circleville LLC

  24001 US Route 23 S Circleville, OH 43113

  
• 

  Coughlin Cars.com of Heath, LLC

  2360 Hebron Rd Heath, OH 43056-1033

  
• 

  Coughlin Chevrolet Buick GMC of Chillicothe

  1221 N Bridge St Chillicothe, OH 45601-1853

  
• 

  Coughlin Ford of Heath

  500 Hebron Rd Heath, OH 43056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-23-2025 Service for diagnosis of rattle/clunking noise coming from the rear of vehicle when going over rough surface and /or bumps.After approx. 45" in service the advisor returned with a diagnosis that stated need for driver side rear shock and mount replacement that was failing and causing the unusual noise. Dealer quoted repair including diagnostic fee was $1019.83. They said needed to return for repair due to requiring parts order. I chose to get another repair quote from a reputable shop and got the repair dealer stated was needed for significantly less money. After less than 30 min of driving after repair the noise was still apparent and not fixed. after approx 2- 3 weeks of vehicle use I called the dealer to ask to bring it in again for service to re-evaluate the noise still noticeable after suggested repair. Brought it in and service tech drove and stated didn't hear much of an unusual noise anymore but thought maybe the "Passenger" side rear shock was slightly loose, No further repair needed. I then requested Service Mgr. take test drive with me to eval. noise. She stated she didn't hear much of a noise and so no further diagnosis and repair would be done. I then took the vehicle back to the repair shop to eval the noise again after doing the repair that the dealer diagnosed and after their test drive stated that since they replaced both rear shocks and mounts and they were fine that the noise was likely the shocks/mounts weren't the problem, but failing tie rod bushings and quoted a repair price if I wanted to proceed with further repair costs. I will be having their diagnosed repair done soon.I asked the dealer service Mgr to please refund my $200.56 for the mis-diagnosed problem and was told no way.I now am out not only the $200 diagnostic fee but and additional $400 for an unnecessary repair cost as well as incurring additional costs to correctly repair the initial problem!

  

  Business Response

  Date: 04/02/2025

  I cannot find any service history from 2025 on this customer, could they let me know what dealership and possible a repair order number to reference?

  Customer Answer

  Date: 04/02/2025

  On the BBB site I selected the Coughlin ******* Dealership in *****, **** specifically. I don't know why the Coughlin Automotive group states it doesn't know which dealership as well as Invoice number is involved???

  Once again as I provided in the original complaint it is the Coughlin ******* Dealership in *****, ****
  

  Repair Diagnostic Pre-Invoice number again is *********/1/2, for $200.56 which I provided in this original complaint.

  The remainder repair Invoice/Estimate is:  ********* for $1019.83

  Customer Answer

  Date: 04/02/2025

  The complaint number and for my reply to the business is ********.

  Customer Answer

  Date: 04/09/2025

  
  On the BBB site I selected the Coughlin ******* Dealership in *****, **** specifically. I don't know why the Coughlin Automotive group states it doesn't know which dealership as well as Invoice number is involved???
  
  Once again as I provided in the original complaint it is the Coughlin ******* Dealership in *****, ****
  
  Repair Diagnostic Pre-Invoice number again is *********/1/2, for $200.56 which I provided in this original complaint.
  
  The remainder repair Invoice/Estimate is:  ********* for $1019.83

  

  Business Response

  Date: 04/09/2025

  We go through similar situations with this customer. We did diagnose the vehicle properly, he elected to have the work done elsewhere. When he returned, we drove it with him and did not hear any noise whatsoever. We will not be refunding any diagnostic charges.

  Customer Answer

  Date: 04/09/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23148040
  
  I am rejecting this response because: 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Coughlin ** on 03/12/2025, complaining of a transmission issue. I had conveyed this issue several times going all the way back to 2021. They sent me paperwork and text messages telling me it runs perfectly, it runs like a top, and told me to continue driving it, so I did. I drove it to work for another 9-10 days. Then on 03/20/2025 I called back complaining about the same issue but was getting worse. They told me to bring it back in, so I did, and this time with a video of smoke coming out of my transmission dip stick tube . They said they didnt have time and rescheduled for 03/23/2025. I brought it back in again and now they finally admitted there was a probably and I need a whole new transmission, after Ive been telling them there was something wrong going all the way back to 2021. Back when it first started, they did a TCM software update but it still wasnt acting right. So by the last time I took it in, my extended warranty has expired and they want me to pay for a transmission replacement after Ive been telling them over and over again that something is wrong with it. I have called the ** complaint line and opened a case and I am waiting to hear back from them. Ive also been trying to find an attorney but I cant find a consumer protection attorney or anyone that will return my call if I leave a message. I really cant believe they wouldnt be liable for this after Ive told them several times that there is an issue and they kept telling me to drive it. This is my only vehicle and I will end up losing my job and have to file bankruptcy because I cant afford to pay my bills without that vehicle.

  

  Business Response

  Date: 03/31/2025

  One time in 2021 we did a tcm update per gm for his concern. Did not buy our ext warranty has ******** ext warranty that is expired. As you can see no history for transmission issues gap from 1/20/21 to next service 1/2/23 next service 9/11/23 12/9/23 7/1/24 then 10/14/24 none of which say anything about diag for transmission concerns. First time ****** on 10/21/24 customer concern with wobble at low speeds tires out of balance customer enthusiasm from last ro, rotated tires back to original spot and balanced tires at no cost.  ********* with ****** is the next transmission concern. From original ro ********* on 1/20/21 with ***** miles. GM cac involved offered no assistance his third party ext warranty has expired. 

  It also states in the owners manual that the transmission should have the fluid exchanged every ****** miles. It should have been done twice at this point. 

  We will not be offering any financial assistance.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and paid in full for a new 2024 F350 truck 1/31/25 from Coughlin ****.Truck was bought over the phone by trusting the salesman/dealership to provide a quality unblemished product. Coughlin **** then delivered the truck to me and took possession of my trade in. I noticed at (250 miles) many paint blemishes and let **** Customer Service know on 2/21/25. I asked how defective blemishes in the paint should now be a burden on me. This truck passed both ****************** and Coughlin ***** quality control teams before delivery, both entities FAILED to disclose the defects. On 2/25/25 after another call to **** Customer Service, ********************** **** ** called me and said they would contact me and pick up the truck on 2/26/25, they failed to pick it up and have failed to contact me as promised since then. I called three times and left messages to get a return call. On 2/27/25, I took the truck to a local dealerships body shop. They looked it over and said in their opinion it would require a full paint job to correct all the defects. The main paint color is blotchy, scratched, and primer is showing through in spots. The two-tone on the bottom is crooked and is not properly cut-in on the door jams and fenders. The relief I requested is a full refund or to retake possession of my trade in due to the financial burden of having a new truck repainted, not to mention the negative financial/emotional impact it would have on my family and myself. Repainting the truck would give a negative light to a future trade in or sell. This is not a mechanical issue that has broken. This is a blemished/ defaulted paint job that should have neglect the factory or the dealerships quality control. To date, Coughlin **** has not offered any relief to remedy the problem and claim too busy to take care of my severe issues. This is an example of their poor customer service after the sale. It is not the high standard that myself and others expect when choosing to spend our hard earned money.

  

  Business Response

  Date: 03/03/2025

  Coughlin **** has reached out to the customer and made arrangements to pick his truck up Monday 03/03/2025 to work on resolution.  

  Customer Answer

  Date: 03/10/2025

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They have done what was asked of them. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my credit would not be run by ******* at Coughlin *** of ****** and it was ran immediately, which affected my credit score with an inquiry.

  

  Business Response

  Date: 02/21/2025

  This customer reached out to us from ********* attempting to purchase a Kia **************** The customer wanted to obtain bank financing on the ********* and submitted an on line credit application to do so.  In order to obtain bank financing we need to run credit.  The customer authorized us to do so when submitting the online credit application.

   

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 ***** Colorado from this dealership. I had my parents with me when I purchased it. I was told that I would have automatic start for 3 years and only had it for a few months. Called to speak with the dealership and the first ****** I talked to was very rude and told me I was confused and wrong and I wasn't told that. Even though he wasn't present and I had witnesses. He hung up the phone on me and told me he would call me back tomorrow. Never took my name or number so l called back and talked to a different guy. He was equally as rude and told me I couldn't speak with the ** because he was in a meeting. I asked if I could leave my name and number and if he could call me when he had time. The ** did call me and said he would make a few phone calls and get back with me.He never got back with me and l've called and even left a voicemail. l've contacted ************** and let them know the situation and they filed a claim against the dealership. Very unsatisfied with their customer service and would NEVER recommend anyone buying a vehicle from there.

  

  Business Response

  Date: 02/06/2025

  We have reached out to the customer and have reached a resolution.  We have an appointment set and will have her start installed next week.  Thank you for giving us an opportunity to correct.

   

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment to have my oil changed, my recalls completed, and my emblems fixed because they finally came in after 5 months of being on back order. Long story short, about 3 hours into waiting a guy approached me and said this is going to take all day. I said why did they tell me it could be done in 5 and a half hours. (By 1:30pm). I left and they claim they changed my oil but didnt. Just put a sticker in my window. Didnt rotate my tires. NOTHING! I went to another dealership to have it checked and they didnt complete the work they claimed they did. Theres more to this story also.

  

  Business Response

  Date: 01/02/2025

  We did change the oil and rotate the tires. To remove, clean and buff then replace the emblems takes 4-5 hours. We have been trying for months to get this vehicle back in to replace the rear bumper on an insurance claim. She told our Body Shop manager today they would need to reissue that check. When we called the insurance company they stated she had already cashed the check. We can do the emblems and will provide a loaner vehicle but we also need the payment on the rear bumper we have sitting there for her.

  Customer Answer

  Date: 01/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22757779
  
  I am rejecting this response because: 
  
  Check hasnt been cash. They are not allowed to provide you any information due to legal actions on that claim. 
  

  In fact, the emblems have nothing to do with my car being rear ended a week and a half after I got it. My car emblems have been messed up since I bought it back in August! They just received the emblems a week or so ago. I called to have them installed and set an appointment. Was already there for 3 hours waiting but you couldnt do it in the 5 hour time frame you had? You just said it takes 4-5 hours but I had an appointment from 9-1:30? Haha Get your story straight before trying to belittle and degrade customers. I will get verification from the other dealership saying they didnt change the oil and or rotate the tires.

  Regards,
  
  ***** *****

  Customer Answer

  Date: 01/03/2025

  Im clearly not the only one having issues about the awful service and experience with this dealership. 

  I am rejecting this response because: 
  
  Check hasnt been cash. They are not allowed to provide you any information due to legal actions on that claim. 
  

  In fact, the emblems have nothing to do with my car being rear ended a week and a half after I got it. My car emblems have been messed up since I bought it back in August! They just received the emblems a week or so ago. I called to have them installed and set an appointment. Was already there for 3 hours waiting but you couldnt do it in the 5 hour time frame you had? You just said it takes 4-5 hours but I had an appointment from 9-1:30? Haha Get your story straight before trying to belittle and degrade customers. I will get verification from the other dealership saying they didnt change the oil and or rotate the tires.

  Regards,
  
  ***** *****

  

  Business Response

  Date: 01/07/2025

  Do you want the emblems installed or not?

  My statement was made becasue the Body shop manager stated the bumper had already been repaired.

  Customer Answer

  Date: 01/07/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22757779
  
  I am rejecting this response because: 

  I do want the emblems repaired and scratches buffed from under it, like what was suppose to happen after I bought my car. You manager is feeding you lies because I havent even talked to him/her. There was a guy who came up to me and just said it would take all day to do it. Thats all that was said to me other than *******. I havent spoke to anyone else. If you set up a date and time for a Thursday (not this Thursday) I will come and wait 5 hours to have it done. My concern now is it isnt going be done right. 
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 01/07/2025

  We will make sure its right for you. I will also give you a loaner car for the day so you don't have to wait around. Will that work?

  Customer Answer

  Date: 01/08/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22757779
  
  I am rejecting this response because: 

  That is fine. After this, and repairs are done correct and my oil change is correct, I will set up repairs for my insurance claim. Ill pay out of pocket and wait for them to fight it out.  Set up a time for next Thursday and Ill drop it off to you, no one else.

  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 01/09/2025

  *****,

  No problem. I am located at our corporate office, just let me know what time works for you and I will meet you there. You can reach me on my cell @ ************.

  Thanks,

  Pat

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with Coughlin **** Pataskala to take my car in for them diagnose the horn sticking and honking randomly on August 21, 2024. They had the car for one day, ran some tests and could not duplicate the problem. They were going to waive the diagnostic fee at this time, but I was not satisfied with nothing being found. I asked them to keep it for another day to check into it further and they still were not able to diagnose the problem. The service manager, *******, charged me the diagnostic fee on August 22, 2024 although nothing had been found. I asked for it to be removed because I wasn't satisfied with the result, but was charged anyway.While my car was at Coughlin ****, the service tech drove my car well over the speed limit on three different occasions during his test drive of the vehicle. I have dashcam video of these instances showing the locations, date, time and speed. I reported this to *******, the service manager, sent her the video clips and have heard nothing from the dealership since.I scheduled an appointment with ****** **** to diagnose the problem on September 11, 2024. They called me with a diagnosis of the problem before I arrived back at my house that morning. I paid to have the problem corrected at Ricart ****.I want the $147.42 for the diagnostic fee that Coughlin **** charged me refunded because they had my car for two days, allegedly ran some tests, and found nothing. ****** **** identified the problem in less than an hour.

  

  Business Response

  Date: 09/16/2024

  We have addressed the speed situation with our technician. As far as the repair goes, we reached out to Ricart and they were never able to duplicate the customers concerned but they quoted him the same part we would have installed except he paid Ricart more than we quoted him on the part.

   

  Customer Answer

  Date: 09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22289120
  
  I am rejecting this response because: Ricart was not able to duplicate the intermittent problem I had with the horn, but they removed the airbag assembly, without my suggesting it, and found that two of the three horn buttons on the back of the airbag assembly were jammed or stuck which was causing the problem. Coughlin had my car for an entire day, ran tests, and found nothing. I suggested they check behind the airbag assembly and when they did they didn't notify me of any problems that might have been found. They still said they found nothing. It was suggested that if I, "just wanted to throw parts at it" they could replace the airbag assembly. I did not want to, "just throw parts at it" so I picked it up and took it to somewhere that identified the problem and fixed it in the same amount of time that I got absolutely nothing from Coughlin. What I paid for the part at *********** is irrelevant because they quickly and properly diagnosed the problem.
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 09/17/2024

  We suggested the same part as I said. ****** charged him more than our estimate but we will reimburse his diagostic fee.

  Customer Answer

  Date: 09/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  ****** **** diagnosed the problem before I got back home by identifying the damaged horn buttons on the back of the airbag assembly. Coughlin **** did nothing, but guess after having the car for two days with their "tech" driving the car recklessly on public roads. I will happily pay more money to a dealer that knows what they are doing and treats customer's vehicles with respect while they have them.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the past month I traded in my previous vehicle (2022 *************) and leased a new vehicle (2024 *** ******* from Coughlin ************************. After trading in my vehicle I have continued to get calls and emails from the **************** who the Jeep was financed through, since my payment is now late. After speaking with ***************** I learned that Coughlin *** has failed to pay off the Jeep after trading it in, and it is still in my name, despite it already being listed for sale by them. I tried contacting Coughlin *** of ***** Center to resolve this issue but have received no calls or emails back. **************** is unable to resolve this issue this issue between just me and them, and advised I contact BBB since I have failed to receive any response from Coughlin ************************ on this matter. Their failure to pay off the Jeep will continue to negatively affect my credit score and history until they do so. If they are able to list the vehicle for sale, I am confused as to why that have not paid it off. I need help resolving this matter since Coughlin *** has failed to responded despite calling multiple time and leaving messages. Like previously stated, not only affects my credit score and history, but **************** continues to contact me as well, and I cant resolve this on my own. I need help. Thanks.

  

  Business Response

  Date: 09/04/2024

  The unit was sold on Thursday 8-15-24.   The payoff check was cut on 8-21-24 and sent out to CCAP on that same day.  The package was signed for on 8-23-24 and signed for by ****************, then the check cleared our account on *******.

  I am not sure why he would be getting calls so quickly after trading in the vehicle, but the unit was paid for less than 15 days of him trading in the vehicle.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 2017 ****** Titan XD was purchased for over $25,000 with over ****** miles. *** vehicle was listed with manufacturers warranty so no aftermarket warranty was purchased. *** vehicle broke down after driving about ***** miles while traveling on vacation in ***********, ** on 7/13/2024. This stranded my family in the desert for the weekend while we awaited the ****** dealership to diagnose the vehicle. *** dealer advised an engine replacement would be needed due to catastrophic engine failure for around $37,000 dollars because the warranty had expired 15 months prior! Coughlin was contacted and I was told I couldnt expect them to pay for the repair since it was more than I paid for the vehicle. **** said he would reach out to ****** and follow up with me. A rental vehicle was acquired to attempt a shortened vacation for two weeks. Hotels were required nightly since we could no longer tow our travel trailer and had to have it towed to a storage facility. After awaiting the callback from **** at Coughlin for two weeks, I called back in on 7/26 and was advised **** would call back on 7/27, which did not happen either. Why would you manually write that a vehicle is covered under a warranty that does not exist? Since the repairs are required and it was advertised as under warranty, I expect the repairs to be covered by Coughlin since they advertised the coverage that does not exist.

  

  Business Response

  Date: 07/30/2024

  We are unable to assist in this situation. The attached buyers guide clearly states "as-is no dealer warranty" and the customer signed it. They also were offered an extended warranty and declined any coverages.

  Customer Answer

  Date: 08/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 
  In your advertisement, it clearly highlights the vehicle comes with a manufacturers warranty. An aftermarket warranty would have been purchased if it was not falsely advertised to have an existing warranty. False advertising is illegal as well as bait and switch tactics. Since the seller sold the vehicle advertised with the warranty, they are responsible for the repair not covered by the manufacturer. 
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/02/2024

  Again,

  The consumer signed and acknowledged the buyer guide stating " AS-IS NO WARRANTY". Also here is our disclaimer on every vehicle listed on line:

  "While we make every effort to ensure the data listed here is correct, there may be instances where some of the factory rebates, incentives, options or vehicle features may be listed incorrectly as we get data from multiple data sources. PLEASE MAKE SURE to confirm the details of this vehicle (such as what factory rebates you may or may not qualify for) with the dealer to ensure its accuracy. Dealer cannot be held liable for data that is listed incorrectly".

  However, we are willing to go to bat with ****** to see if we can get the customer any assistance, we must have the vehicle back at our dealership to perform a proper diagnosis of the failure. At which time we will provide it to ****** to see if they are willing to assist in the cost of the repair.

  The customer needs to get it back to us.

  Customer Answer

  Date: 08/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 
  The vehicle is disabled. The selling dealer can have the vehicle towed if they want to look at it to help.  Its a phone call away to discuss with ******* to which consumers are unable to directly contact. It wouldnt be feasible for the buyer to waste money towing the vehicle to Coughlin just to not have any service performed. 
  

  The vehicle was sold with no dealer warranty -as is, not no manufacturers warranty. Again, an aftermarket warranty would have been purchased if there wasnt an existing warranty. 
  

  In regard to the claim of the dealer is not liable, yes they are. A manual entry overrides a system generated report of vehicle options proving intent. 
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/06/2024

  The vehicle is sitting in a different region which we have no control over. Im sure the dealer where it sits could do the same thing we will do if they wanted to. We cannot do anything until we have a proper diagnosis and submit our findings to ******* There is nothing else we can do unless the vehicle gets brought back to our ****** store. We will not be paying to get it back here.

  Customer Answer

  Date: 08/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 
  Regardless of the region, Coughlin is a franchised agent of the same company. Is Coughlin trying to tell me that another agent of ****** is inferior, simply based upon location? It wasnt an independent shop ran out of a personal garage that gave the diagnosis. If Coughlin thinks they can do better, please, my family would graciously love to see them try. 
  

  To say the vehicle needs brought back, I could just as easily say come to the vehicle in *******. If I bring in the truck to Coughlin, I expect compensation for doing their job. But since the vehicle left my family stranded and I had to make alternate transportation arrangements to get them home safely (since a vehicle from Coughlin wouldnt and no  assistance was offered) its their turn to do the right thing. 
  

  Stating youre not liable for options the vehicle is equipped with to defend the fact that the vehicle advertisement was physically modified, is unbelievable. Its not whether the vehicle had aftermarket rims or what radio was equipped, its the manufacturers warranty THAT WAS ADVERTISED. Thats not an option, that is a consumer protection that Coughlin LIED about. 
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/07/2024

  Its not our job to get the vehicle back to ****, it is the customers responsibility if he wants us to assist with ******* Like I stated previously, the dealer out there could submit their diagnosis to the ****** rep in their region. We cannot do anything outside of our region. Im not sure why the customer thinks it should be at our expense to get it towed back here, it is not. Again, he signed a buyers guide that was clearly marked "as-is no warranty". He was offered an extended warranty which he declined. We have zero obligation here and are just trying to assist but there is nothing we can do without having the vehicle here. We can continue to go back and forth but we are not going to do anything until we have the vehicle here and at that point we dont even know if ****** will be willing to assist. I would suggest calling the dealer that has the vehicle and have them call ****** and ask for assistance just like we would do.

  Customer Answer

  Date: 08/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 
  Its not the other dealers responsibility since they have given a proper diagnosis. Coughlin advertised a manufacturers warranty that expired roughly 15 months prior to purchase! The extended warranty would have been purchased if it was not for the false advertisement. As is - no dealer warranty with advertising manufacturers warranty is different than no warranty applies - vehicle as is. Coughlin needs to own up to their very expensive mistake that will likely be re-compensated by ****** when the federal investigation is complete. Its not the customers fault that the deceptive marketing resulted in a financial loss, nor should the customer be liable for marketing errors that were clearly labeled as a sales pitch. Coughlin is responsible financially, regardless of location. I can even have the dealer start the repair and forward the bill to Coughlin if Coughlin is afraid of doing the work themselves. 
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/09/2024

  Attached you will find the *** inquiry directly from ******** website showing the vehicle does in fact still have warranty coverage on the seat belts, the high pressure turbo charger and the turbo charger actuator good through 4/30/2028 or ******* miles. ****** has extended the warranty coverages on the turbo and turbo actuator due to a high failure rate. The turbo charger ( in my opinion because we still have not diagnosed the vehicle) is most likely what has failed resulting in engine failure. The dealer that has the vehicle should have pulled this and contacted ****** asking for customer assistance. Again, there is nothing else we can do until the vehicle gets to our shop. I would suggest calling the dealer that has the vehicle and have them call ******. There is nothing else we can or will do unless he gets the vehicle to us. We consider this case closed because we are at a crossroads with no apparent resolution as the customer refuses to get the vehicle back in our possession.

  Customer Answer

  Date: 08/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 
  The dealer blatantly has no idea about vehicle service. Lets pretend the turbo broke (even though there was ample boost prior to engine failure). Are you assuming that the turbo impeller broke off, ran through the intake system including the charge air cooler, and made it into the cylinder to where it broke the crankshaft without damaging any other component? Its impossibly unrealistic. Or are you saying you sold a vehicle with a broken turbocharger and you want to cover yourself by claiming that is the cause of engine failure? The warranty you speak of only covers turbo replacement, not the entire engine. Otherwise, that would have been declared to NHTSA and an engine extension would be in place. It must be hard to come up with a reasonable solution to your customer when ********************** spends all their time deceiving customers and trying to get out of their fraudulent marketing. 
  

  I do request the claim remain open until coughlin makes a reasonable attempt to rectify the situation. Not weasel their way out of responsibility and blame others for their wrongdoing. 
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/14/2024

  Once again, we don't know because we haven't had the opportunity to diagnose the cause of failure. I'm simply stating the vehicle did, in fact, have warranty coverage and we have seen the turbo take out the motor in our shops.
  I'm not going to keep going round and round on this. The facts are the customer signed an "as-is no warranty" buyers guide and declined an extended warranty. If he is not going to have it towed back to us he needs to call the dealer and push them to call ******* we consider this case closed on our end and no further communication needs to take place because we aren't getting anywhere and we will not be paying to have it towed back to our facility. Furthermore, we service over ****** vehicles a month so I'm sure we know what we are doing.

  Customer Answer

  Date: 08/21/2024

  As the buyers guide shows no selection to the warranty status and the addvertisent CLEARLY states the vehicle maintains the manufacturers warranty, why is the issue closed? Yes, additional coverage was declined because it was advertised that it was a warrantable vehicle. So the dealership needs to provide the warranty coverage (self or third party) because the manufacturer declines the vehicles warranty before possession by the dealership. 

  Customer Answer

  Date: 11/01/2024

  
  ****** ******** <*****************************************************>
  1:12 PM (32 minutes ago)
  to info
  
  Regarding my factory warranty as stated in the original sales ad, I have contacted ****** Consumer Affairs. Their response is forwarded with this message. In addition, Ive attached the sales ad for the vehicle with evidence of my claim. As the warranty was a major factor in purchasing the vehicle, this influenced my purchase. As such, the sale was deceptive as defined by ORC *******, ORC *******, and ORC 1345.03. 
  
  I have reached out to discuss this matter with the dealership directly and havent received a call back in two weeks. 

  

  Business Response

  Date: 11/04/2024

  We have provided all the necessary documentation showing the vehicle did have some balance of the factory warranty as well as the signed "as is " warranty disclaimer. There is nothing else we are going to do at this point. I have asked repeatedly to get the vehicle back to our dealership and we will try to assist with ******. Until that happens we are at a stand still and the more time that goes by the less likely we are to get anything from ******.

  Customer Answer

  Date: 11/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22055812
  
  I am rejecting this response because: 

  
  1. Ohio Revised Code ******* - Misleading and Deceptive Practices: This statute addresses false or misleading representations in commerce and prohibits sellers from making claims that can deceive consumers regarding the nature of goods or services.
  
  2. Ohio Revised Code ******* - Ohio Consumer Sales Practices Act (CSPA): This law prohibits unfair or deceptive acts in consumer transactions. The false representation of a factory warranty constitutes a deceptive practice under this statute.
  
  3. Ohio Revised Code ******* - Unconscionable Sales Practices: If the dealership knowingly misrepresented the warranty status, this could fall under this statute, which protects consumers from unfair, deceptive, or unconscionable acts or practices in sales.
  

  I am officially requesting that Coughlin Automotive provide the original sales advertisement for the vehicle to the BBB.  This will state whether or not the vehicle was sold from Coughlin with a FACTORY WARRANTY. In addition, I request modification of the sales contract by voiding the sale and refunding the purchase in its entirety.
  

  I provided the letter from ****** North America that the vehicle did not have a factory warranty, even before Coughlin obtained possession of the sale, let alone sold it deceptively. I have attached that to this case as well. 
  

  By claiming a factory warranty, it is a broad declaration of coverage, not component specific, such as a seatbelt warranty. Furthermore, ****** is the authoritative administrator of their warranty services. ****** is in possession of the vehicle, yet no repairs have been made because no ***FACTORY WARRANTY*** existed at the time of sale. Hiding behind a ***** component coverage extension does not change the fact that the factory expired over a year before purchase. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/24/2024 I went in to look at and purchase a vehicle. The only thing within my price range was this vehicle. After a couple days I returned as the vehicle did not fit my needs as I thought it would and was causing me pain in my groin and following several calls to several different companies for insurance on the vehicle I have found that most insurances will not write a policy for the vehicle and those that will want $350-$700 per month or will only cover if the full 6 months is paid in full. This is due to there being a recall on the Anti-Theft as these vehicles were among the ***** that were being stolen. When I let Coughlin know of all these issues they stated I could not do anything with the vehicle until having owned it for a year and would not take it back. With them being a Dealership not only should the recall had been taken care of prior to the sale, but also a proper inspection check of the car should have been done as brake calipers' need serviced as well as the fuel inductions.

  Customer Answer

  Date: 07/15/2024

  I have attached the receipt of sale that does not show where i traded in a vehicle, the report from different insurance companies that either will not write a policy for the vehicle or want entirely way too much per month, along with the service report following taking in the vehicle to have a recall on the anti theft done there was found to be other issues that were not disclosed at time of purchase. I have reached out to the sales manager and he gave a number to his personal insurance person and even that company would not write a policy for the vehicle. 

  

  Business Response

  Date: 07/16/2024

  I have attached the Buyers Order that shows the traded in vehicle.  The vehicle has had the anti-theft campaign at Coughlin Hyundai.  This is a campaign not a recall that was performed.  Campaign's are product enhancements.  The vehicle was inspected prior to purchase.  The recommended maintenance was due to mileage of the vehicle.