ComplaintsforRoofing Done Rite LLC

• Initial Complaint

  05/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had Roof Maxx treatment on my roof 5/2/23.The Roof Maxx certified dealer was Roofing Done Rite of Perrysburgh, Ohio. I signed a contract for $4,500.00 for the treatment. I found out after I paid the $4,500.00 from an e-mail from Roof Maxx (***** *****) the cost should be roughly 20% of the cost of a new roof. I had two estimate both were for $11,500.00. The second estimate was from Roofing Done Rite.20% should have been $2,300.00. My cost was 39% $4,500. Need Your Help!

  

  Business response

  05/23/2023

  Hi Mr. **********, 

  I would like to offer a little perspective to this complaint as there is some very misleading information that you have posted. in the reponse I have included a link to the email that was sent to you for better clarification. 

  When one of our Sales reps first met with you, you were given a price for the Roof Maxx Treatment. You were also offered a price for a Full Roof Replacement. You waited 3 days and then called us back indicating that you wanted to move forward with the Roof Maxx Treatment at the price that was given to you. After Signing the Agreement almost 2 weeks went by before we were able to make it out to spray the Roof due to a back log in our production schedule. After we installed the application you were very pleased with how things turned out and then paid your final bill. 

  After we registered your Roof you Received an email (Pictured below) from Roof Maxx indicating that the cost of a Roof Maxx Treatment costs "Roughly" 20% of the cost of a new roof and it also stated "that there are quite a few factors that go into that" one major factor is that the 20% that Roof Maxx is referencing is based on the "National Average costs" for replacing a roof which in 2022 was $10.38 per square foot. 

  No where on company marketing do they guarentee that the application will be 20% of a new roof bc there is no way to predict what price a company is going to give you to replace your roof. We also gave you an estimate to replace your roof but also understand that that was "JUST AN ESTIMATE" and in no way guaranteed to be the exact final price to replace your roof bc there are often times change orders and additional things added to the initial estimate cost to replace a roof. 

  So to wrap up this response the facts are, We gave your an estimate, you were educated on what Roof Maxx would do to help extend the life of your current roof. You saw value in the product and was ok with the price that was presented to you. You waited 3 days to sign the Agreement giving you time to research everything. Then you had several weeks to research everything before it was installed. Then you paid the final bill after being satisfied with the completion of the project. 

  The "Roughly 20%" of the cost of a new roof is based on National averages to replace a roof which is $10.38 per square foot and you were charged well below 20% if you are comparing the National Average Cost of a new roof. Nowhere in the Percentage that you are referring to does it mention 20% of the cost of Bids that you are given in your local Market. 

  You would Still have to apply the Roof Maxx Treatment 3 times one course of 15 years before you even got to the price of a full replacement price that you were offered but even at that if you replaced your roof today you would be in the same situation 15 years down the road having to replace your roof again as the AVERAGE life span of shingles installed today is between 12-15 years, and that is on shingles that manufactures are advertising 50 year warranties (Read the fine print, you don't really get a 50 year warranty). 

  So I would like to Congratulate you on having a roof that qualified for the Roof Maxx Treatment (As not all roofs do)  bc you were able to save over $7,000 today versus having to pay for a new roof that would be dried out and at the end of its life in 12-15 years. 

  Customer response

  05/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:  The response from Roofing Done Rite said that I waited 2- weeks before they could make it out to do the job. **** came out and gave me a price on 5/2/23. I told him to go ahead with the job. Roof Max said job was done 5/6.23. I paid the bill on 5/8/23. That is a long way from 2-weeks.I have a letter from Roofing Done Rite gave a estimated start of 5/23/23. Talk about misleading. that was yesterday. That makes no sense. As far as the cost being roughly 20% that was from Roof Max ( ***** *****. The term she used was (roughly) 20%. 39% is a long way from 20%.
  
  Sincerely,
  
  *** ********** **********

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Roofing Done Rite for a roof installation. The roofing job was completed and a couple weeks later there was another leak. Took them a couple weeks to come out and was told one of the shingles were never nailed done. A couple weeks later another leak happened. During this time I continued to call because they did not replace two of my downspouts. Weeks went by with no return phone call. I continued calling and they answered finally and they set up a time to do the gutters and repair the second leak. They came out and put a temporary fix for the second leak and told me they would return in the warmer months to remove the chimney facade and complete the permanent fix. They did return weeks later and replaced the downspouts. I have been attempting for weeks to have them return my calls on the permanent fix for the roof leak without them returning any of the calls. I am at a loss of what to do at this point.

  

  Business response

  01/06/2023

  The business owner has had multiple discussions with the consumer.  Originally, when the consumer called about a leak, the business sent one of its technicians to repair it.  The consumer's chimney has a fake façade and is only sheet metal.  Not only did the technician repair the leak along the base of the chimney, but the technician also reattached two downspouts for the consumer.   

  The consumer's roof does not currently have a leak.  No further repairs are required.  There is no reason whatsoever for the business to come out again to the consumer's property for a roof that was installed a year and a half ago.  If the consumer demands the business come out again, the business will be happy to do so, but will charge the consumer a service fee.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Roofing Done Rite completed the job per the contract on 4/22/22. -The contract had been signed on April 13, 2022 to replace my garage and house roof shingles, as well as some other items. I paid a $1,000 deposit. -After the job was completed, the sales rep. (******) came to my house to collect the balance owed of $5400, which I paid. ****** then stated that they had underestimated / mis-calculated the amount of shingles (squares) that were needed, and that I needed to pay an additional $900, which I refused. -****** stated that I had mentioned in a previous conversation that I didn't want my garage roof completed so he didn't estimate for enough shingles. I never mentioned that in previous discussions with ******, and the contract clearly states that the garage roof and house roof shingles would be replaced. -I then contacted the owner ***** after my discussion with ****** - he stated that the EXCESS COSTS fine print would cover the additional cost, due to an unforeseen circumstance. He also stated that if I didn't pay the additional $900, he would void the warranty. -I refused to pay the additional $900. -Over 7 months had passed...,I received a text message from (******) on 11/15/22 asking for the $900 ba*****, and if I didn't pay, the warranty would be voided. My position on this is that Roofing Done Rite signed the contract to complete the job for $6400.00, including my garage and house roof, and cannot void my warranty. Miscalculating the amount of material needed is an error on their part. IT IS NOT AN UNFORESEEN CIRCUMSTANCE.

  

  Business response

  12/12/2022

  The business owner informed BBB that the job was bigger than was estimated.  The contract states that, if additional materials are required during installation, then the consumer will be billed separately.  The business also had a conversation during installation informing him that they were short a 4 and half square of shingles.  The consumer said to go ahead and proceed.  Now the consumer refuses to pay the additional $900 for the shingles.  According to the contract, if any balance remains, the warranty is void.

  Customer response

  12/13/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  The contract states that "for any extra material that is needed due to a reasonably unforeseen circumstance". 

  Miscalculating the amount of squares needed is not unforeseen...it is a calculation error.

  As I stated in my first response, ****** did not add in the amount of shingles needed for the garage, even though he clearly added garage to the contract.

  He even stated that I had told him that I wasn't clear if I had wanted the garage done, which was totally false.  Again, he added it to the contract.

  Please tell me how anyone in the roofing business, who has obviously been doing this for a while, can under-estimate by 4-1/2 square??

  I could understand being 1 square under, but 4-1/2(?)

  Roofing Done Right is attempting to make me pay for their loss, and mistake.

  I will not be paying the additional $900.

  The contract states that the house and the garage roof would be included in the garage replacement...period.
  

  
  Sincerely,
  
  **** ********

• Initial Complaint

  01/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $18536 to have my roof replaced. They were weeks late starting the job then I had to wait a couple more weeks for the gutters. We had substantial rainfall over a month ago and the ceiling in my bedroom leaked worse than before. I contacted the roofing company representative that I dealt with from the beginning. He was supposed to come fix it a few days after, but suffered the loss of a loved one and has not returned to work. He responded over a week and a half ago saying his boss would come out and see to the issues. I haven't seen or heard anything from this company yet. Paying that much for a roof should ensure all the inside leaks were fixed immediately by roof replacement.

  

  Business response

  02/24/2022

  BBB TRANSCRIPTION VIA TELEPHONE CALL WITH THE BUSINESS 2/24/2022 AT 12:48 PM
  
  Business stated they were at the consumer's home last Friday. Consumer lives 2 1/2 hours away from their company. He stated there had been lack of communication between the two parties. They'd leave messages, phone calls were unreturned etc..
  
  Business wanted to make sure the consumer was available when they could make an appointment to go back. Consumer works and stated she wouldn't be available, business requested that they wanted to see if she was available by telephone at least. They didn't know where her bedroom was located.
  
  Business had another job an hour away, production manager (*****) stopped at consumer's home last Friday. He went around and inspected everything. He stated everything looked solid and there hadn't been any rain recently to look for leaks. He thought maybe vent stacks could be causing it, so he went around and sealed them. Hoping that corrects the issue. He stated they attempted the best they could, hoping it resolves the consumer's problem.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired them to do a job and when they showed up they used my bricks/blocks to prop up their equipment. Once they were done, they chucked them into my yard. The "foreman" showed up in shorts and sandals and was tossing tools onto the roof to his 3 friends. All of this is well documented in my 2 home security cameras. They littered my yard with trash and did not clean up. My child stepped on sharp aluminum. The cost of the job was 4K but is not complete. One side of the shingle overhang is 2" one side is more than 3". The $250 "flashing" isn't properly placed or even attached. Downspouts no longer fit in the gutters because shingle overhang is to long. Lance has lied to me about the job every step of the way.

  

  Business response

  01/01/1900

  Business Response /* (1000, 5, 2021/10/14) */ ******, As i stated on the phone earlier today, I'm sorry that some of the modifications that you asked for didn't turn out the way that you wanted and I was even in Agreement with you that it did not look the greatest which is why I told you on the phone that we were just going to come out and remove everything and not bill you for that portion of the project after you asked repeatedly to keep it on there and to just to fix it but i'll address that in a second. I'm also in Agreement that the 2 tubes of caulk that were accidentally missed during the cleanup in the back yard along with the couple piece's of Aluminum that were missed from a piece of flashing during the work was unacceptable and i have since handled that with the Crew extensively. I understand what your doing when you choose to make reference's to what 1 member of the 4 man crew was wearing when they got out of the truck an attempt to Discredit but honestly man you look foolish so i'll try and keep this professional even though you've chosen not to. But I would like to speak to why I CHOSE NOT to just fix the metal extensions and the Gutter Kicks outs that you were unhappy with and just to remove it not charge you and move on. When the job was completed on Wednesday I was notified of the issues and that you wanted to speak you to me. I called you 3 times on Wednesday Evening between 7:35-9 with no answer. The sales rep who sold you the job text you to inform you that I reached out, and you responded with, yes i saw that he called but i'm busy with dinner and reading the kids books. (Understandable bc i also have kids). I then called you twice on Thursday with no luck of reaching you. Then on Friday I stopped by your property at 6:30 to no one home and called you 3 times with no returned phone calls and then I heard from from you via text after my sales rep text you again saying I was at your house trying to reach you. You then messaged me saying you were on your way to Boston and that you would be back this week and would like to discuss things then. I did not hear from you on Monday so **** called on Tuesday to follow up with no luck. You two exchanged texts yesterday afternoon at which point you started throwing out racial comments about my claiming that they were worthless illegals immigrants just bc they spoke spanish and mind you their All American From Toledo. Today After talking with you FOR THE FIRST TIME EVER ON THE PHONE and the second time if you count the texting back and forth twice last Friday, you expressed how unhappy you were with the look of the metal extension under the shingles and I WAS NOT disagreeing with you. Now I want everyone reading this to know that even though we are a Roofing, Siding, Windows and Gutter Company, we ARE NOT a custom Fabrication company and the only reason ****** asked us to do this is bc he DESPERATELY needed a bigger overhang on his shingles per his banks request so that way he could get approved for a home refinance. Even though this is something that we can do for Functional purposes to help water flow there is not and never was a guarantee that it would look as good visually as it would brand new bc all you are doing is sliding metal trim underneath the bottom row of shingles in an attempt to Extend the shingle run over the gutters more so that way the water would run more into the Gutters. If the shingles were installed properly from the beginning this would never be something you would have to do. I was Not Disagreeing at all with the fact that it didn't look good so During our phone conversation today I am the one who said that I would just come out remove it and Not charge him for that portion of the project. The Customer stated that this was a $4,000 job but understand that $2850 of that was for the Roof Maxx Treatment and Roof Tune up which were done completely and the Rest I already said I was not going to charge him for, and That conversation happened before he posted this review. The Customer is understandable upset bc now this is going to affect the timeline of the closing of the refinance of his house. I made every attempt to try and reach out and fix the situation civilly, which I would have gladly done. But then When he chose to attack me and my crew before I had a chance for something that could have been easily dealt with I chose to walk away from the job WITHOUT CHARGING HIM for the Metal gutter kickout and the Metal Shingle extension. The Reason the downspouts don't fit into the gutters anymore is bc the CUSTOMER REQUESTED that a Metal Extension be placed under the bottom row up shingles to extend the water run out into the middle of the gutter more so the upper downspout not fitting anymore is a direct result of something that he requested. And now the Last issue "Me lying to you every step of the way". ****** me and you spoke FOR THE FIRST TIME EVER by phone today when I was addressing the issues. That comment that I have lied to you every step of the way is not only the most Misleading, Untruthful, Flat out Lie of a statement but honestly it just shows your true colors in how much of an unethical person you are that just bc you are upset about how a situation turned out EVEN THOUGH I DIDN'T CHARGE YOU, you felt the need to have to throw out and Blatant Lie in an attempt to try and Discredit me and my company. These Types of modifications are functional and in most case's (this being one of them) are not something that are going to look the best unless you replace with new. I told you from the moment we got on the phone that I did not Approve of the final look of the product or the debris that was left at the job and after I told you that I wasn't going to charge you and we would be out to take it down you said that IF I chose not to fix it so you can get your house refinanced you were going to leave all kinds of Negative reviews online but the Last thing that I thought you would do is to stoop so low as to create a lie in an attempt to try and attach my credibility and the credibility of my company bc not one time in the ONLY 12 minute conversation that I had with you today was I dishonest or EVEN ATTEMPT to you lie to you. The Next time that you want to go on a Public forum and leave a review on a company I only hope that you grow an ounce of integrity and not leave a review that has fabrications and Lie's to try and Discredit the company and improve your argument position. Consumer Response /* (3000, 8, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************* arrogance shines through in his response. There is no reasoning with a man like this. His foul mouth, the way he threatened me and bullied me should tell everyone exactly what kind of human being they are dealing with when it comes to *****.

• Initial Complaint

  10/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roofing Done Rite (*****) convinced us that using spray max on the roof was the way to go instead of using another contractor to replace the roof. The person who performed the spray did not do the required prep because he was in a hurry resulting in more leakage. ***** avoided phone calls and texts until my son ******* contacted spray max directly. ***** then called making up excuses why it was not working and trying to get out of the gaurantee. He finally came and sealed the soil pipe, chimney and vent which was supposed to happen pre-spray. The roof is leaking again 10/02/21 and no return calss or text from *****. This is causing interior ceiling damage and I am 80 years old and cannot fix those things.

  

  Business response

  11/09/2021

  Business Response /* (1000, 13, 2021/11/01) */ BBB TRANSCRIPTION FROM BUSINESS 10/19/2021 (ORIG AS MORE INFO) ******, I'm sorry that things did not work out for you but there are some details that need to be cleared up. Your Son called us out because he was interested in getting Roof Maxx sprayed on your property bc he said you could not afford a full replacement at the time. The Roof Maxx Treatment did what I said it was going to do and that was to restore your top layer of things back to good condition again. I Never once made mention that the product was a sealant. Your Son also DID NOT make me away that your roof had 4 layers of shingles on it which is the entire reason the roof tune up did not work both times we came out to address the leaks. There is a large gap between the top layer of things and where the actual rubber fitting is around your pipe stack and that is where one of the leaks are coming into the house. I explained to your son that had I known that there were more than 2 layers of shingles on the house that we never should have done the Roof maxx treatment. I also offered to replace the Roof Using what you had already paid for the treatment as a credit towards the cost of the Full Replacement. In no way was i misleading or try to get your son to purchase Roof Maxx Over a replacement. In fact I offered him a replacement when I got to your place and he said that it was not in the budget and that he was hoping that this would suffice. What your calling excuses are actual facts of why you still have leaks. I understand your position in not having the funds to replace your roof but that's no reason to leave an inaccurate review as I never once stated that roof maxx would seal up the issues. I also never would have sprayed the application if I was given correct information about how many layers of shingles were on the roof. My offer does still stand though. I am still willing to replace the roof using the cost of what you paid for the roof maxx as a credit towards the replacement if you choose to move forward with it. Thank you and have a nice day. Consumer Response /* (3000, 15, 2021/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement is not a fact! ***** convinced me( the son) that spray maxx was the better option. I had ***** at my moms house for a roofing estimate to compare to the company he referred to as 2 men and 2 donkeys. ***** looked at the roof with me and had every opportunity to state what he said about roof conditions and not offer an alternative that does not work on those conditions. Now she has a leak where it is normal shingles and ***** does not call her to make it right. How about the original request of how much he will charge for the roof replacement or refund the spray maxx that did not work as he stated it was a great product for this roof when he sold it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩