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Business Profile

Ammunition

Rockey Brass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't remember the exact amount but shipped it was $165.00 This business was to provide what I ordered. I never received my product, and I did request a signature requirement option in check out. This business has not tried to resolve this. the company did contact me and at first they said that I didn't opt into signature delivery so they cant do anything I responded with a screen shot of the tracking package product information with the proof that i did in fact select signature requirement in their options. Then said then they had usps looking into it, i have emailed them several times since without a response and I contacted usps and they said since the shipper did not put insurance on the package, there is nothing they can do. The tracking says delivered to agent for final delivery since September 2nd 2022 I have yet to receive my package still. Order number:****** Usps tracking: **********************

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a slide and parts kit on 11/21, for $416.13. i received them in a timely matter. while trying to assemble them i noticed it wasn't going together properly. i contacted rockey brass, they sent a return slip. they said they would look at it, and i sent the parts back. they informed me the parts were defective, and they would issue a refund. rockey brass says the refund posted 8/4/22. it is now 8/19/22 i have contacted my credit card company. they say they see no pending refund (so according to chase the refund never happened). chase has also said it is up to rockey brass to make sure the transaction goes through/is valid. all i want is my $416.13 back. rockey brass sent defective parts, it is up to them to do right and make sure the refund happens.

  • Initial Complaint

    Date:07/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 200 dollars worth of stuff from rocky brass and didn't receive my items i called them once and they answered telling me it Was in my mail box note: nothing from the website is fitting in my tiny mail box. I called multiple times after noticing i didn't receive ANYTHING and no one picked up the phone Im also not the first person that this has happened to my advise to you is dont order anything from this site it could just be a scam or fraud and they dont do anything to help.

    Business Response

    Date: 07/19/2022

    This package was delivered to the address on the customers order. A missing package investigation was conducted by the shipper and GPS scan coordinates confirmed it was delivered correctly. Our company policy is to offer signature delivery to prevent package theft if the customer is not available at the time of delivery. This customer declined signature at delivery which we specifically state on the website is required for package insurance if the package is marked delivered to the correct address. As the customer opted out of signature and agreed to take responsibility for the package at delivery by doing so we have no other recourse on the package.

Rockey Brass is NOT a BBB Accredited Business.

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