ComplaintsforA. M. Leonard, Inc.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Thy did not deliver the product and keep telling me they did. They provided no communication other than this info when I purchased on 1/27: Product BT25 TAPE BUDDY 25MM PERFORATED Order Number:  **********  Customer: **********  ***** ***** *** Rep: Customer Service ([email protected]) P.O. Number: ********** Sales Rep Phone: ************ Order Date: 01/27/2024 Live Chat About Your Order Payment Method: WEB Credit Card Token Billing Information: Shipping Information: ***** ***** *** **** ********* ****** ******* ** ***** United States ***** ***** *** **** ********* ****** ****** ** ***** United States No emails about delivery so I had to get in touch to ask and they keep lying about me having the tape already.

  Business response

  03/11/2024

  Good Morning BBB, 

  We certainly understand our Customers frustration concerning not receiving this product ordered on Jan 27. Our records do indicate we provided via email (email provided by customer = [email protected]) both a USPS tracking number (**********************) on January 31, and a delivery confirmation on February 1st. Customer "****** *****"  notified us on March 4, via our Live Chat communication, which I have attached, that she did not receive the product as referenced in complaint. As you might imagine we were very surprised as over a month had passed before customer contacted us and re-iterated to our customer that this package showed delivered Feb 1. She replied to the same ticket on March 7 verifying she still did not have this package, we then responded by filing a shipping claim and sending out a replacement order ********** same day, dated March 7. New tracking number is USPS **********************, shipped on Thursday, March 7 and is out for delivery today Monday, March 11. 

  We fully believe this issue to be resolved. I have included all communication and tracking info below. I apologize as it would not allow me to copy link and unable to attach as well. Just wanted you to have all communication concerning this issue. 

  Thank you

  Original package tracking:

  02:21 PM Delivered, In/At Mailbox AUSTIN, United States of America

  Live Chat ticket received after hours from customer.

  Where is my tape buddy? ***** ********

  Mon, 4 Mar 2024, 09:57 pm
  Number: ********** Shipping Method: Ground
  Customer: ********** ***** ***** *** Rep: Customer Service (
  [email protected])
  P.O. Number: ********** Live Chat About Your Order
  ***********************************
  Payment Method: WEB Credit Card Token Date: 01/29/2024
  
  Billing Information: Shipping Information:
  ********** ***** ***** ***
  ***** ***** ***
  **** ********* ******
  ******* ** *****
  United States ********** ***** ***** ***
  ***** ***** ***
  **** ********* ******
  ****** ** *****
  United States

  AML customer service team: ***** *
  

  Tue, 5 Mar 2024, 09:40 am
  Good morning,
  I tracked this package and it was delivered on 2/1/24 @ 1.21 p.m. in your mailbox. Please check with neighbors and see if one of them has it by mistake. Please let me know if you need any other assistance.
  Thank you,
  
  Tue, 5 Mar 2024, 09:40 am
  ***** * changed ticket status from Pending to Solved
  Tue, 5 Mar 2024, 09:40 am
  Customer: ***** ********
  Thu, 7 Mar 2024, 08:19 am
  Not here yet. No one has any packages with my address or name on it. Please
  send or I will report you.

  AML customer service team: ***** *
  Thu, 7 Mar 2024, 01:57 pm
  Good afternoon,
  I have went ahead and filed a shipping and have a replacement ready to ship out. Please let me know if I can be of any other assistance.
  Thank you,
  ***** *.

  Replacement package tracking:

  ESTIMATED DELIVERY DATE
  MONDAY
  11
  MARCH
  ON ITS WAY!

  SHIPMENT HISTORY
  MAR 11
  07:10 AM
  Out for Delivery, Expected Delivery by tonight
  AUSTIN, United States of America
  04:53 AM
  Arrived at Post Office
  AUSTIN, United States of America
  03:31 AM
  Departed USPS Regional Facility
  AUSTIN TX DISTRIBUTION CENTER, United States of America
  02:40 AM
  Arrived at USPS Facility
  AUSTIN, United States of America
  02:01 AM
  Departed USPS Regional Facility
  AUSTIN TX DISTRIBUTION CENTER, United States of America
  MAR 10
  06:48 PM
  Departed USPS Regional Facility
  AUSTIN TX DISTRIBUTION CENTER, United States of America
  07:33 AM
  Departed USPS Regional Facility
  AUSTIN TX DISTRIBUTION CENTER, United States of America
  06:53 AM
  Arrived at USPS Regional Facility
  AUSTIN TX DISTRIBUTION CENTER, United States of America
  04:35 AM
  In Transit, Arriving On Time
  United States of America
  04:35 AM
  In Transit to Next Facility
  United States of America
  03:07 AM
  Departed USPS Regional Facility
  DALLAS TX LOGISTICS CENTER, United States of America
  01:19 AM
  Departed USPS Regional Facility
  DALLAS TX LOGISTICS CENTER, United States of America
  MAR 9
  08:32 PM
  Arrived at USPS Regional Facility
  DALLAS TX LOGISTICS CENTER, United States of America
  03:59 AM
  Departed USPS Facility
  CINCINNATI, United States of America
  03:49 AM
  Departed USPS Facility
  CINCINNATI, United States of America
  MAR 8
  10:56 PM
  Arrived at USPS Origin Facility
  CINCINNATI, United States of America
  09:41 PM
  Accepted at USPS Origin Facility

   

   

  Customer response

  03/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

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