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Business Profile

Landscape Supply

A. M. Leonard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Supply.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thy did not deliver the product and keep telling me they did. They provided no communication other than this info when I purchased on 1/27: Product BT25 TAPE BUDDY 25MM PERFORATED Order Number:  **********  Customer: **********  ***** ***** *** Rep: Customer Service ([email protected]) P.O. Number: ********** Sales Rep Phone: ************ Order Date: 01/27/2024 Live Chat About Your Order Payment Method: WEB Credit Card Token Billing Information: Shipping Information: ***** ***** *** **** ********* ****** ******* ** ***** United States ***** ***** *** **** ********* ****** ****** ** ***** United States No emails about delivery so I had to get in touch to ask and they keep lying about me having the tape already.

    Business Response

    Date: 03/11/2024

    Good Morning BBB, 

    We certainly understand our Customers frustration concerning not receiving this product ordered on Jan 27. Our records do indicate we provided via email (email provided by customer = [email protected]) both a USPS tracking number (**********************) on January 31, and a delivery confirmation on February 1st. Customer "****** *****"  notified us on March 4, via our Live Chat communication, which I have attached, that she did not receive the product as referenced in complaint. As you might imagine we were very surprised as over a month had passed before customer contacted us and re-iterated to our customer that this package showed delivered Feb 1. She replied to the same ticket on March 7 verifying she still did not have this package, we then responded by filing a shipping claim and sending out a replacement order ********** same day, dated March 7. New tracking number is USPS **********************, shipped on Thursday, March 7 and is out for delivery today Monday, March 11. 

    We fully believe this issue to be resolved. I have included all communication and tracking info below. I apologize as it would not allow me to copy link and unable to attach as well. Just wanted you to have all communication concerning this issue. 

    Thank you

    Original package tracking:

    02:21 PM Delivered, In/At Mailbox AUSTIN, United States of America

    Live Chat ticket received after hours from customer.

    Where is my tape buddy? ***** ********

    Mon, 4 Mar 2024, 09:57 pm
    Number: ********** Shipping Method: Ground
    Customer: ********** ***** ***** *** Rep: Customer Service (
    [email protected])
    P.O. Number: ********** Live Chat About Your Order
    ***********************************
    Payment Method: WEB Credit Card Token Date: 01/29/2024

    Billing Information: Shipping Information:
    ********** ***** ***** ***
    ***** ***** ***
    **** ********* ******
    ******* ** *****
    United States ********** ***** ***** ***
    ***** ***** ***
    **** ********* ******
    ****** ** *****
    United States

    AML customer service team: ***** *

    Tue, 5 Mar 2024, 09:40 am
    Good morning,
    I tracked this package and it was delivered on 2/1/24 @ 1.21 p.m. in your mailbox. Please check with neighbors and see if one of them has it by mistake. Please let me know if you need any other assistance.
    Thank you,

    Tue, 5 Mar 2024, 09:40 am
    ***** * changed ticket status from Pending to Solved
    Tue, 5 Mar 2024, 09:40 am
    Customer: ***** ********
    Thu, 7 Mar 2024, 08:19 am
    Not here yet. No one has any packages with my address or name on it. Please
    send or I will report you.

    AML customer service team: ***** *
    Thu, 7 Mar 2024, 01:57 pm
    Good afternoon,
    I have went ahead and filed a shipping and have a replacement ready to ship out. Please let me know if I can be of any other assistance.
    Thank you,
    ***** *.

    Replacement package tracking:

    ESTIMATED DELIVERY DATE
    MONDAY
    11
    MARCH
    ON ITS WAY!

    SHIPMENT HISTORY
    MAR 11
    07:10 AM
    Out for Delivery, Expected Delivery by tonight
    AUSTIN, United States of America
    04:53 AM
    Arrived at Post Office
    AUSTIN, United States of America
    03:31 AM
    Departed USPS Regional Facility
    AUSTIN TX DISTRIBUTION CENTER, United States of America
    02:40 AM
    Arrived at USPS Facility
    AUSTIN, United States of America
    02:01 AM
    Departed USPS Regional Facility
    AUSTIN TX DISTRIBUTION CENTER, United States of America
    MAR 10
    06:48 PM
    Departed USPS Regional Facility
    AUSTIN TX DISTRIBUTION CENTER, United States of America
    07:33 AM
    Departed USPS Regional Facility
    AUSTIN TX DISTRIBUTION CENTER, United States of America
    06:53 AM
    Arrived at USPS Regional Facility
    AUSTIN TX DISTRIBUTION CENTER, United States of America
    04:35 AM
    In Transit, Arriving On Time
    United States of America
    04:35 AM
    In Transit to Next Facility
    United States of America
    03:07 AM
    Departed USPS Regional Facility
    DALLAS TX LOGISTICS CENTER, United States of America
    01:19 AM
    Departed USPS Regional Facility
    DALLAS TX LOGISTICS CENTER, United States of America
    MAR 9
    08:32 PM
    Arrived at USPS Regional Facility
    DALLAS TX LOGISTICS CENTER, United States of America
    03:59 AM
    Departed USPS Facility
    CINCINNATI, United States of America
    03:49 AM
    Departed USPS Facility
    CINCINNATI, United States of America
    MAR 8
    10:56 PM
    Arrived at USPS Origin Facility
    CINCINNATI, United States of America
    09:41 PM
    Accepted at USPS Origin Facility

     

     

    Customer Answer

    Date: 03/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

A. M. Leonard, Inc. is NOT a BBB Accredited Business.

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