ComplaintsforBridge Credit Union

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September of 2023 I paid a small loan payment for a loan I had at that time with ******* ***** ****** ***** and paid a payment for different loan I have with them in September. These payments were also documented on Credit Karma by the bank as PAID.

  I am being called multiple times a week now by Bridge Credit Union that took over the bank the end of 2023 after the merge. They are now telling me in March and April of 2024 that I did not pay those two specific payments. I do not owe those payments.

  They have sent me a bank statement today now showing any information about those payments even though they were not even my bank at the time of these payments and I have the proof that it was reported as paid. They call me multiple times a week, the staff is rude, and they have messed up so many local peoples accounts in this area and have yet to make any improvements.

  I just want my accounts marked up today and for them to leave me alone. I am in the process of going to another bank and will only use Bridge until my loans are paid in full.

  Multiple times they have held our paychecks and told us that they can hold them for five days if they want, they have froze our accounts, they have refused to let us use our money in our account for bills, and they have taken money out of our accounts with out permission to pay our loans more than once and more than the amounts due.

  

  Business response

  04/19/2024

  In response to Complaint ID: ********
  
  All payments made for loans established with ******* ***** due September 2023 were processed and posted October 2, 2023, and those loans are reflected with the next Payment due April 10, 2024, and April 15, 2024.
  
  In response to the multiple phone calls taking place in March and April; these phone calls were made as a courtesy due to loans being past the due date.

  In March, 3 calls were made- 03/5, 03/12, 03/15:

  On March 5th, the Unsecured Loan (***) had a payment due of 2/15/2024, reflecting 19 days delinquent and the Home Equity loan (***) had a payment due date of 02/28, reflecting 6 days delinquent.  

  On March 12th, the Unsecured Loan (***) was reflecting 26 days delinquent and the Home Equity loan (***) was reflecting 13 days delinquent.

  On March 15th, the Unsecured Loan (***) was reflecting 29 days delinquent and the Home Equity loan (***) was reflecting 16 days delinquent, and the Auto Loan (***) had a payment due of 03/10/2024, reflecting 5 days delinquent.

  In April, 3 calls have been made- 04/2,04/04, 04/09:

  On April 2nd, the Unsecured Loan (***) had a payment due of 3/15/2024, reflecting 18 days delinquent and the Home Equity loan (***) had a payment due date of 03/28, reflecting 5 days delinquent.

  On April 4th, the Unsecured Loan (***) was reflecting 20 days delinquent and the Home Equity loan (880) was reflecting 7 days delinquent, and on April 9th the Unsecured Loan (***) was reflecting 25 days delinquent and the Home Equity loan (***) was reflecting 12 days delinquent. These calls were all made as a courtesy, to keep the loans from reporting as delinquent to the credit bureau at 30 days delinquent.
  
  Deposits that were posted via our remote capture process, are subject to an automatic hold per our hold policy. The funds are typically made available the business day following the business date of the deposit; however, these holds can be reviewed if there is an immediate need.

  As of current, the account is active, and funds are available to withdraw. 

  Customer response

  04/19/2024

  This has nothing to do with my complaint the issue was actually completely avoided. Late payments in 2024 have NOTHING to do with why im being told in MARCH of 2024 by Bridge Credit Union that I supposedly had not paid TWO loan payments in September and November of 2023 that i had verified with ******* ***** Staff often that everything was up to date.

  You are trying to get me to pay those payments for a second time and they have been paid. There was NO MISSED payments in 2023. So to bring up the present tense is irrelevant.

  Also in regards to "placing holds" on my account that statement is also irrelevant as I have called multiple times and verified on at least 3 occasions maybe more that my account is notated that funds are not to be held and that you are placing HOLDS ON MY WEEKLY PAYCHECKS even after properly marked AS PAYCHECK. Even going into the bank they are unsure why it is happening.

  Ive had my paychecks held causing automatic payments not to go through, Ive had my money taken from my account to pay BRIDGE loans and the payments were made with out my approval and for way more than the payment amount. I have also came in there to cash my paycheck for them to tell me they did not have to give me the money back from my paycheck i had just handed them. Please stop doing this stuff to customers its extremley unfair and unprofessional. 
  
  Regards,
  
  ****** *****

   

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About a year ago I decided to buy a new car and I remembered Bridge Credit Union had low interest rates. I called Bridge Credit Union, they said I could open an account with five dollars. I open an account with just five dollars. I gave it to them on-line with my credit card. About two months later Bridge Credit Union took my five dollars and kick me out of the credit union. I started getting mail from all kinds of insurances companies almost daily. I do not want this mail. I have all the insurance I will ever need. I have called and wrote a letter asking to be taken off of their mailing list but they will not do it. I do not want to be on their mailing list. Can your agency get them to take me off their mailing list? Sincerely ***** ** *****

  

  Business response

  02/10/2022

  Mr. ***** Bridge Credit Union removed you from all mail listings upon closure of your account.  Bridge Credit Union respects the privacy of it’s members and only shares certain member information with our trusted partners as disclosed in our privacy policy.  As a previous credit union member you may have received insurance information from ******** *********, a trusted partner of the credit union. However with your account closure, you should no longer receive information from ******** in relation to your account with Bridge Credit Union.   Any further solicitation of insurance products may not be a result of your past membership with Bridge Credit Union.  
  
  ******** ****** ****** ***** **** * ****** ******** ********
  ****** ****** ****** 
  
  **** ** ***** ******* **** **** * **** * ********* ** *****
  
  tel ###-###-#### | fax ###-###-####  ***********
  

  Customer response

  02/11/2022

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ***** *****

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