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Business Profile

Internet Providers

Ripflo Network

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    05/09/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Ripflo was my internet provider. They auto withdraw from our checking account on the 10th of every month ($59.99)for the service. There was a major outage on Mar. 21 2022. Jim, from Ripflo called me and told me it could not be fixed. He offered a newer service, but it was twice as much as I was paying, so I declined. He said to send him an email to cancel service, which I did. He told me I would be credited in the form of a check for service I did not receive from Mar. 21 to April 10, which had already been deducted from my acct on Mar.10. He did not stop the auto withdrawal, so another $59.99 was taken on April 10 for service for April 10 to May 10 2022. I have emailed him and called him, but have not received a response or a credit.

    Business response

    05/23/2022

    A check was sent to ****** ********** at ***** ******** **** ** ** ****** **** on May 20, 2022 for the total amount of $120 in response to the complaint ********* This should resolve the issue.

    Please confirm your receipt of this correspondence.

    Regards,

    Jim
    Jim C**********
    Managing Partner
    **********************
    855-374-7356

    Customer response

    05/30/2022

    I accept the business's response to resolve this complaint.


    Regards,

    ****** **********

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BBB Rating & Accreditation

A+

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Years in Business: 11

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

Powell, OH 43065-8515

(855) 374-7356

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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