Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached Fillmore Property Group BBB Complaint letter. I was unable to upload the Lease Agreements as outlined in my letter as the files exceeded the 5 MB allowed. I did attach screenshots of the Lease sections specifically addressed in my attached Complaint. However, I am happy to provide the Lease Agreements in their entirety if necessary via mail or email. Thank you for your time and consideration.

   

  To Whom It May Concern: September 24, 2024 I previously resided at *************** at *************************************************** from March 21, 2019, through August 30, 2024. This property is currently managed by Fillmore Property Group and my Lease agreement ended on August 31, 2024. Please accept this letter as my Official Complaint against Fillmore Property Group and ******** ***** (District Property Manager). BACKGROUND On Monday, May 06, 2024, I advised ******** ***** via email of my intent to not renew my current Lease on May 06, 2024, and sent my written notice to her on May 07, 2024. I also provided her with my forwarding address as outlined in my Lease agreement. On Friday, August 30, 2024, I contacted Fillmore Property Groups office at ************ advising that I would be completely moved out of the Unit by the end of that day and asked where I should leave my apartment key. I was instructed to leave the key in the kitchen drawer with the Unit door unlocked, which I did. Then, on September 03, 2024, Fillmore Property Groups office contacted me asking if I was completely moved out of the Unit. I found this concerning since I contacted their office 4 days prior advising I was completely moved out and was instructed to leave the key in the kitchen drawer with the Unit door unlocked. They stated they were just trying to cover their bases. Im assuming the Unit was left unlocked from at least August 30, 2024, through September 03, 2024. On September 18, 2024, I had not yet received my Security Deposit refund. While I knew my Lease agreement (Section 6. SECURITY DEPOSIT (B) (Refund)) indicates the Security Deposit should be refunded within 60 days of the termination of the tenancy or 45 days of the occupancy of the Unit by a subsequent Tenant, I did my due diligence by inquiring via email to ******** at ********************************************************** asking when I should expect to receive the refund and for confirmation that it would be sent to my forwarding address. You will find enclosed an email also dated September 18, 2024, from ******** with a small screen shot of deductions with none of my information attached stating a $369.00 refund was issued from a $679.00 Security Deposit due to carpets being because of cat urine. I found this also extremely concerning and odd since I paid a $549.00 Security Deposit in *************************************************************** allowed a cat to enter my Unit during my occupancy. Second, after I had to specifically point out to ******** that I never had a cat and had a dog during my occupancy, her response was Sorry wrong tenant. This shows the extreme lack of professionalism held by ********, the supposed District Property Manager. Then, after I called ******** on the same date with no answer or option to leave a message, she suddenly responded via email with a detailed invoice with my name and date of September 18, 2024, attached showing I would be receiving a $39.00 refund from a $549.00 Security Deposit because of the Units unclean carpets, unclean stove, and holes in the walls. It is my assumption that she created this document after I had to tell her what she provided me was not accurate and that I had a dog, not a cat. Now, she is stating that I will be receiving a $39.00 refund versus another Tenant who apparently left their unit reeking of cat urine, had to have their carpets replaced, and yet they are receiving a $369.00 Security Deposit refund. It is also highly inappropriate and unprofessional that the so-called Property Manager does not ensure she is in fact sending complete and accurate information to her current/past Tenants and is careless enough to provide previous Tenants with other Tenants information. I should not have even been made aware of another Tenants grossly unsanitary and unhealthy living conditions. Additionally, Patricias inspection photos are dated September 09, 2024, which was almost 10 days after I advised their office I was completely moved out of my unit. Was the Unit left unlocked for anyone off the street to enter from August 30, 2024, through September 09, 2024? MOVE-OUT INFORMATION The following requirements are referenced in the Move-Out Information section of my enclosed Lease agreement and were completed in their entirety prior to my move-out date of August 30, 2024, and end of my Lease agreement on August 31, 2024: 1) Prior to vacating the Unit, tenant should clean the walls, kitchen and bathroom cabinets, stove/oven, kitchen and bathroom sinks, bathtubs, showers, toilets, plumbing fixtures, windowsills, baseboards, closets and closet shelving, and vacuum/mop the floors to bring the unit back to its condition at the time of move-in, normal wear and tear excluded. 2) All of Tenant's personal property must be removed from the Unit and Community on or before the move-out date. 3) Tenant shall provide Landlord with a written notice of a forwarding address. MOVE-OUT CHARGES ADDENDUM ******** ***** provided in her email response to my inquiry an attachment which included the Move-Out Charges Addendum which is attached to my Lease agreement. She stated this form I signed with my Lease was a list of what needed to be done to the Unit prior to my move-out date. The Move-Out Charges Addendum states the following: Here is a list of itemized charges for most of the things we have to do when residents move out and leave their dwelling, etc. It appears that ******** is attempting to violate a binding Legal agreement by stating that I should have completed all items outlined on the "Move-Out Charges Addendum". This is not accurate as it would imply that I would have been required to gut out the entire unit to replace flooring, carpet, plumbing, electrical outlets, doors, cabinets, fixtures, windows, locks, repaint walls, etc. This is heinous and absurd, and I am more than willing to seek further Legal action against ******** and ******* Property Group as it has been made clear they are attempting to penalize me for normal wear and tear for the time of my occupancy which is specifically called out in my Lease agreement terms as excluded. I occupied the unit for 5 years, 5 months, 1 week, 2 days, and it was well taken care during my occupancy especially compared to some of the other units I witnessed this Property Group be required to clean out due to disgusting living conditions. On September 20, 2024, I replied to Patricias email advising that I disagree with the $39.00 she is supposedly refunding me. I also outlined the Move-out Information section of my Lease agreement and advised I would be filing a complaint to the Better Business Bureau regarding her incompetence and mishandling of her current/past Tenants. I, of course, received no response from ********. I was not shocked, to say the least. CLEANING KITCHEN $115.00 CHARGE (Drip Pans $15.00 each x 4 = $60.00) (Oven $55.00) ******** ***** provided me with pictures of the kitchen ceiling fan, sink, stove, and refrigerator. I occupied the unit for well over 5 years and the kitchen appliances were not in pristine condition when I moved in. Who knows how old the appliances even are; they are most certainly outdated and were cleaned to the best of my ability when I moved in and prior to moving out. The inside/outside of the oven were cleaned. Was I expected to replace the stove and the stove top drip pans to meet their so-called standard? Apparently so since ******** is charging me $55.00 to clean the oven and $60.00 to replace 4 drip pans; although she only provided me with photos of 2 drip pans, which I cleaned in addition to the other 2 drip pans. Is what is evident in the photos not considered to be normal wear and tear for the years I occupied the unit as outlined in my lease? I mopped the kitchen floor, cleaned the walls, cabinets, sink, refrigerator, ceiling fan, and stove. Therefore, it is unclear why ******** is charging me $115.00 to clean the oven and replace 4 drip pans. I have also enclosed photos of the mold underneath the kitchen sink that I made their company aware of months prior due to the leaking faucet. All their Maintenance Employee did was replace the faucet and place a board over top of the mold underneath as the apparent fix. Is this not considered a health concern for their Tenants? Is this the type of maintenance that occurs at all their properties owned and managed by this Property Group? CLEANING CARPETS $170.00 CHARGE (Carpet $85.00 per room x 2) I cleaned the carpets multiple times while I resided at ***************. Yes, I had a dog; she was also kept clean and never had any accidents inside the unit. Additionally, I paid the required $30.00 monthly pet fee for 53 months which totals $1,590.00 in addition to the monthly rent, which would have more than covered the supposed dog odor ******** ***** is referencing. She went from saying cat urine to dog odor. Why? Because I had to tell her I have a dog and not a cat? I guess their company pockets the monthly Pet fee along with Tenants Security Deposits regardless of how well taken care of the unit is during their occupancy. ******** attempting to charge me $170.00 to clean the carpet versus $85.00 she charged another Tenant to clean their carpet and whose floors required KILZ, and their carpet replaced because of cat urine is heinous. Clearly, I should have demanded to be present during Patricias inspection of my unit because I know it was cleaned per the Move-Out Information section of my Lease and did not smell of dog odor. It appears it is her word against mine since when I specifically asked when the inspection would take place and if I needed to be present, I again received no response. Apparently, I should have demanded that I be present during her inspection since she is attempting to deduct erroneous charges from my Security Deposit. Additionally, the Animal Addendum section of my Lease agreement was signed without their office instructing me to list the type of animal (dog, cat, etc.) that was permitted to be kept in the Unit. How can she legally charge me for dog odor when my signed Lease agreement does not even indicate the type of animal I have? This section of my Lease agreement was left blank. It appears ******** does not know the difference between a cat and a dog and is charging me $170.00 to clean carpets due to dog odor simply because I had to tell her I have a dog. Perhaps, it is just her blatant disregard and carelessness in not ensuring she is providing current/previous Tenants with complete and accurate information. DAMAGES/HOLES $225.00 CHARGE ($45.00 fist & smaller x 5) ******** Careys email also mentioned I had a lot more holes in the walls and she only charged me to repair 5 holes which totaled $225.00. A lot more holes than what? As outlined in my Lease agreement (Section 10. ALTERATIONS AND IMPROVEMENTS), Tenant may use a reasonable number of small nails or tacks on walls to hang pictures. There is no specific language in my Lease that indicates how many holes are considered reasonable or what is considered as normal wear and tear. I occupied the unit for well over 5 years, I of course had pictures and small shelfing hanging on the walls throughout the Unit. Again, if there were a certain number of holes that were allowed to be in the walls, then this should have been outlined in my lease. Additionally, if I was required to patch holes and paint the walls so I wouldnt be charged a $225.00 fee, then this should have also been included in the instructions outlined in the MoveOut Information requirement section of my Lease agreement. CEILINGS The ceiling pictures ******** ***** attached to her email were a result of a fire that occurred in the Unit directly underneath and adjacent to mine in early 2021 prior to Fillmore Property Group taking over and managing the property. I also provided my previous Landlord, ***** ****** with RPG Management, with pictures of the Unit ceilings as evidence that it was not my doing which he confirmed were saved in my file and I would not be held responsible for. While it appears that I was not charged for ceiling damages, I felt it pertinent to also provide this information. INSPECTIONS During the one and only inspection during the 5 plus years I occupied the Unit took place this past summer, after I had already provided written notice to ******** ***** that I would not be renewing my current Lease. The Property Groups Employee came in and stated how good the Unit looked and smelled in comparison to the other Units she had to enter and inspect that same day. The Employee walked into the kitchen, turned the kitchen faucet on and off, and walked out within less than a minute saying it wasnt necessary to look at anything else in the Unit. Is this how all their Property Groups inspections are conducted at their properties? DRIVERS LICENSE/SOCIAL SECURITY NUMBER On August 08, 2023, I received an email from ******** ***** advising she could not sign off on my Lease renewal until I provided a copy of my Drivers License and Social Security Number because they were recently audited and did not have this information on file from any of their Tenants when they took over the property in 2021. I provided this information to her as requested; however, the fact that this company did not have any record of their current Tenants Drivers Licenses to validate the Tenants occupying their units is also highly concerning and unacceptable. MY EXPECTATION FROM FILLMORE PROPERTY GROUP IS AS FOLLOWS NOT LIMITED TO: 1) Confirmation of receipt of this letter 2) Before photos of the Unit prior to my occupancy of March 21, 2019 3) After photos of the Unit after the cleaning occurred after my move-out date  4) Full and/or reasonable Security Deposit refund from Fillmore Property Group CLOSING In closing, my Unit was left in a clean, fit, habitable, and sanitary condition and in compliance with my Lease agreement unlike many of the other Units at the *************** location. I am requesting a complete and thorough investigation into Fillmore Property Group and ******** ***** regarding their mishandling of their properties and current/past Tenants. I have enclosed all documented evidence of their Property Managers incompetence and mismanagement. Additionally, it is my recommendation that an investigation of Fillmore Property Group and the living conditions of their current Tenants also be initiated. During my occupancy, I was made aware of multiple elderly Tenants who had the presence of mold growing in their Units. From my research thus far, it appears this Property Group has had multiple complaints filed with the Better Business Bureau (BBB) just in the past 2 years. Again, if I am not refunded a full and/or reasonable amount of my Security Deposit back after occupying and taking proper care of the Unit during my occupancy, I will be seeking further Legal action against Fillmore Property Groups mismanagement of their properties and current/past Tenants. I look forward to your response regarding the outcome of my inquiry and requested investigation of Fillmore Property Group and ******** ***** (District Property Manager). Please find enclosed copies of all supporting documentation. I will happily provide further documentation and/or information if necessary and upon request. Respectfully Yours, *********************************** Enclosures: Cc: Emails To and From ******** ***** (District Property Manager) Move-out Photos Dated 09/09/2024 from ******** ***** Signed Fillmore Property Group Leases from 2021-2024 

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been complaining to my apartment complex for months about the ***** infestation and Ive been asking for a transfer for weeks now at first I owed them and the conversation was once that was paid. I would be able to sign a new ******** per the court order It was paid August 26 and since then Ive been requesting a transfer. the day rent was due 9/5. My car was wrongfully towed by a company they claim theyre not in contract with, but give permission to tow cars on their property. I informed them that money came from my rent. I asked if they wanted me to make a money order for what I had less and when the tow company return my money, I will make a money order for the rest becauseI didnt want any issues with the transfer I was told no lets see what the tow company does. I wasnt informed however that I could not transfer into my new unit until that amount was paid and I did not find this out until the day before I was set to move in to the new unit. I paid it the very next day and was told after I would get my keys inside my new lease after I paid them, they then stated the apartment might not be ready and they have to walk through it. They would call me to let me know, I let over 2 1/2 hours go by before I contacted them again, and was then told I would have to wait till the following Monday for the transfer to go through since I just paid today. Being that they told me everything will be ready by 9/13 I had already put in a transfer for my power and when I told them this, they said it was nothing they can do their manager, then got on the phone and wouldnt even let me get a word in and told me he would not be over talked when I asked for corporate number he refused and stated theyll reach out through email and hung up on me, now Im still in this ***** infested apartment and Im not sure if my power will be cut off because its supposed it said to be switch to the other unit and they will not answer my calls

  Business Response

  Date: 09/13/2024

  Hello,

  We are responding in regard to your recent complaint. We are in the process of further reviewing this and will respond with an update as quickly as possible. 

  Thank you!

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came home to no electricity Yesterday. I spoke to a representative of the independence Place apartments to resolve the issue. They stated that it was a power outage. I spoke directly to the electricity company Canooche and they said the electric service was disconnected due to it being unpaid. As a tenant I was already charged on the 28th of May for my electric bill. As too date my electric has been out for ***************************************************************** pay due to my vehicle being lock/stuck in my garage. I spoke to maintenance they stated. That they could unlock my garage manually but could not ensure the security of my personal belongings. I was waiting on members of the independence place management team to open with no prevail. Regional( Fillmore property Group) on site maintenance personnel or myself couldnt locate any member of the independence place property management team this morning for the opening hours of 8:30. This inconvenience and unprofessional conduct and I dont pay for this level of unprofessionalism

  Business Response

  Date: 06/20/2024

  I am responding in receipt of your complaint. Please allow us some time to further investigate this situation and follow up. Thank you for your patience and understanding. 

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:05/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 100% disabled Army war Veteran. I moved out of my apartment at Mountain Oaks, Stone Mountain, GA, now know as Avri Hills, Stone Mountain, GA, Dec 30, for an effective date of Jan 1. I made sure I did everything in accordance with moving out, from the notice, to leaving the apartment in a better condition than I received it. According to the lease I should have received my deposit back within 30 days, and a summary of any deductions. I have not received my deposit or any reasons for any deductions. No reasons or accusations against me to not receive my deposit back. The leasing office constantly tells me they are trying with corporate (Filmore Property Group), but can’t get a response. Then they refer me to try on my own, and in 4 months they have only answered the phone once. During that one time my information was received, and I was told I would be contacted with a resolution. That hasn’t happened. The leasing office contacted me through email to say accounting had cut my check and I should receive it in 2-3 weeks, that was over a month and a half ago, and now they no longer respond. I moved from this place because the units have roaches, they have safety hazards they refuse to fix, mold, cracking ceilings, condemned buildings within the complex, rats at the trash area, and it’s a terrible place to live. They are just ignoring me and dismissing me as if the law doesn’t apply to them, and they can take people money with no explanation or accountability.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security Deposit not received from Filmore Property Group-The Broadway at East Atlanta, **** **** ****** ** ** ******** **. Moved out on 9/30/2023- Confirmed with Leasing office the apartment was in excellent condition. Was told that I would receive my security deposit within 4 to 6 weeks. Provided them the mailing address to send deposit. Called leasing office on 11/27/2023 (Mon) to inform them that I have not received my deposit and it is now past the time frame I was given for my check to arrive. Leasing office called me back right away on 11/27/2023 to inform me that I should be receiving a check in 2 weeks then immediately said oh no it will be 1 week, so this had me a little confused. I asked if he could provide a date the check would be mailed out to me. He said he did not know and only corporate could answer the question. Next day 11/28/2023(Tues) I emailed the last people that I knew were in charge of the property to see if I could get a better clearer answer. I believed she was a regional president and also included on the same email thread another contact person. I immediately received a phone call from a person responding to my email who said he is the Leasing office manager. Informed me that the people I contacted by email are no longer with the company. He assured me that my security deposit check would be expedited and mailed out last week. It's 12/7/2023(Thurs) No check has arrived yet. Called the leasing office today to get confirmation of a mailed check, and was told only Cooperate knows this information and that they cannot give me any Cooperate numbers. I asked for an email and was told that I could give me this either. Have called corporate repeatedly from numbers on their website, google, and even BBB site number listed for them. No answer, no CB. The BBB rating is F and Google is 1 star. I see multiple complaints of the same issue I'm having. Almost 3 months now. This practice has to be illegal. As if they're waiting for you to give up.

  Business Response

  Date: 01/25/2024

  We are in receipt of this message and are currently in the process of reviewing this situation as quickly as possible. We appreciate your patience while we investigate this matter.

  Customer Answer

  Date: 02/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I vacated Independence place apartments on 05/25. We have not received our security deposit back. My wife has emailed the leasing agent Larissa several times about a billing issue and deposit inquiry and have been ignored. We have also made several calls and left messages to the corporate office and the Independence Place office and never received a call back. We received an informed delivery email from the post office which I have attached showing that the deposit was mailed on 06/26 to the old Independence Place address. Why would anyone mail a security deposit refund check to an address that someone vacated from? We provided our new address on the vacate paperwork which I have attached. As a result of this incompetence, the check now has been lost in the mail. We have tried reaching out to have the check cancelled and reissued to our new address and we cannot get a hold of anyone. We are a military family, paid our rent on time for 6yrs at IP and it is disheartening of the treatment that we are receiving. We have tried and are still trying to amicably resolve this issue. I am at my wits end and ready to reach out to the military legal resources to get this issue resolved.

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got another unpaid rent notice from this company, yesterday morning. It stated that I owned them $50 dollars in unpaid rent. I do not own them $0 dollars for it, due to the following reasons. my payee, ******* ********* sent them the check dated 5-1-2023. She had to call them back two months ago, and they had to subtract the late fees, due to the following reasons, she told them that I do not get my check from The SSA until the third of each, and every month unless it falls on a weekend or holiday. The US Post Office is slow in delivering the check to them, This is the second this company has been given this reason. This is the 6th time this has happened to me within the last two years.

• Initial Complaint

  Date:05/24/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last couple of months, the Apartments place double rows of speed bumps going on the outs going part as I was leaving out with my granddaughter in the backseat. The gate closed on us. My back door and back hall side is completely scratched up on my 2020 Toyota Corolla and I can’t get in touch with anyone from corporate or anyone to help me. They are simply telling me to go through my insurance and I have $1000 deductible and I shouldn’t have to pay for that I have been living in the apartments for three years, paying my rent on time and just very unfairly treated about my car also, my upstairs neighbor is a hoarder. His back patio is completely covered with junk and field and bags of feces me and the other neighbors have called about him several times every time it rains or the wind blows to hard glass falls from his porch to mine, trash debris, etc. the rent office refuses to do anything about it. I have asked to also move my apartment they have not acknowledged me at all.

• Initial Complaint

  Date:05/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm owed around $1,960 that was posted as refund in the apartment complex website. $964 that I prepaid for the month ahead for April's rent that was refunded because I moved, $899 for a security deposit which has gone past the GA required 30 days to return to me, and a small amount that was refunded for the last few days of March when I left early. It's been a month and a half and I've called the business multiple times and they are not giving me the money I'm owed. I just want my money or else I'll have to take this to court and ask for up to triple the security deposit amount based on Georgia law.

  Business Response

  Date: 06/02/2023

  Thank you for your patience. Due to unforeseen circumstances, we have been delayed in responding to the complaint. We hope to have a review completed shortly, and at that time we will respond with more details, and/or reach out directly to our tenant to resolve the concerns.  

  Business Response

  Date: 07/10/2023

  We are currently in the process of reviewing this internally as there are several departments involved in this research.  We appreciate your patience while we investigate this further.

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a total of $1,075 to Fillmore property group on the 17th of March. $775 was for my security deposit, $300 was “accidentally” overcharged on my account. Moving into this place has been chaos since day 1. I have been lied to, humiliated and disgusted. Due to the non-cleaning of the apartment, carpet having mold, the bathroom exhaust fan and AC window unit I feel this is not a safe environment for my one year old son. When these issues were addressed, there was no resolution. Just an “I’m sorry” and a complete denial of me addressing the issue. I would like a total refund of my money and to terminate my lease effective immediately.