Customer ReviewsforMcAtee Plumbing, Heating & Air
23 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nancy B
5 stars06/23/2024
Plumber can quickly. Not only did he fix quickly-He showed me how to do it myself. Great!!Review from Velma H
1 star04/23/2024
IF I COULD LEAVE NO STARS I WOULD! SCAM AND LIARS!! (Columbia SC) My grandmother (Mrs. ******) contacted home ***** for a technician to look at her air Conditioner that went out. The 1st appt (April 2024) the technician came out and was AT FIRST very polite and knowledgeable about the A/C and he was able to get it working … but only for a couple of hours, then it went out again. He came back the next day (2nd appt) and stated that the wiring had been eaten by rodents and that she has a leak under the house. Why didn’t he notice it the first time? He then sent photos to **** ***** but did not let my grandmother see the photos of the eaten wires and leak . Due to her being skeptical about it she contacted a separate company that was outside of the **** ***** to come and check it out. That company stated THEY DID NOT see any eaten wires. But since the A/C still was not working she decided to get that company to replace the A/C. My grandmother also had an exterminator come and see if there were even any rodents and the exterminator said THERE WAS NOT any rodents. Lastly she had a plumber come to check out the “leak” which he stated that there was NO LEAK. A representative from **** ***** called my grandmother and stated that she received the pictures from Mcatee of the rodents eaten cords. My grandmother then stopped her and stated those pictures had to be FALSE because she had 3 separate companies come and look at the A/C and space around A/C and there were NO EVIDENCE of rodents or a leak. Mcatee thought my grandmother was going to fall for their scam and they tried to make a deal with her to “fix” her A/C wires which was not even the actual problem. Her advice to everyone is to NOT use this company for anything!!!!!McAtee Plumbing, Heating & Air Response
04/24/2024
Upon reviewing the events described, we'd like to clarify the situation. During McAtee's initial visit on April 15, 2024 as dispatched by the homeowners Third-Party Administrator (TPA), our technician identified rodent activity under the residence, which had resulted in wiring damage affecting your air conditioning system. We documented this issue promptly, with the technician noting the necessity for wire replacement and further assessment to ensure the system's proper functioning. We also uploaded and shared documenting images of the rodent droppings inside of the HVAC unit with the homeowners TPA. McAtee while still on site promptly called the homeowners TPA for advising on how to proceed. The representative from the homeowner's TPA determined that the damage caused by rodent activity did not fall under the scope of coverage due to being categorized as non-normal wear and tear. Consequently, the representative advised McAtee against proceeding with the job any further under the homeowner's policy. This decision was communicated to both the homeowner and McAtee, leading to a halt in further work on the property at the decision of the homeowners TPA. We understand your concerns regarding the discrepancy in observations made by other service providers. However, it's important to note that rodent activity can sometimes be sporadic and may not be immediately evident to every observer. Our technician's assessment was based on his professional expertise and the evidence observed and documented during our visit. Regarding the photos of the damaged wires, we apologize for any miscommunication or oversight in not presenting them to you during the visit. We acknowledge the importance of transparency in our operations and will ensure better communication in the future. We stand by our assessment of the situation and the recommended course of action to address the wiring damage. Our priority is always to provide accurate diagnoses and effective solutions to our customers' HVAC issues. McAtee is simply the contractor and is not able to determine coverages set forth in the contract between the homeowner and their TPA. At McAtee, we take great pride in customer satisfaction, as evidenced by our 4,100+ 5-Star Google Reviews. It is unfortunate that this review was written before any constructive work was performed by McAtee. This review should realistically be left for the homeowners TPA as it is a review based on the homeowners disagreement with the TPA's coverages of their HVAC system.Review from Yolanda M
5 stars04/19/2024
I had a leak in my front yard. John was professional and courteous. He explained what he was going to do, he showed me the leak. The area where he dug in the yard he put top soil and grass seeds down. I will always us McAtee and I will always ask for JOHN!!!!Review from Dennis M
5 stars04/11/2024
The tech was great and the office staff was friendly and easy to work with.Review from Shaida B
1 star02/13/2024
The first person they sent to fix my heating system, removed the WiFi connected thermostat and he installed a thermostat that was not WiFi enabled. I told him I needed one that was WiFi connected. He was visibly, extremely annoyed. After a lot of drama, He went to get one that was, and installed it. A couple of hours after he left, the heater started blowing cold air and I couldn’t turn the unit off. I called the company and they couldn’t send anyone the following day but had availability for the day after. My unit ran constantly for two days, blowing cold air and I had to buy extra heaters to stay warm. Finally, two days later, a competent person came and finally, fixed the problem, which was the way the original guy installed the thermostat. I complained to the the company about the exorbitant cost of their incompetent original technician on my finances and they wanted me to put in another service call with ********* so they can come see what the problem was. At this point, the problem was fixed by the second technician so there was no problem to fix. They just wanted to charge for another service call. Because of their incompetent technician, my light bill will be extremely high and the company has done nothing to reassure me that they will be willing to help with THIS problem but want me to place another service call so they can make more money for a problem that was corrected by the second technician. Make this make sense!!!!!!! I will be telling ********* not to send this company to my house for any future service calls because they are not reliable and do not stand behind their work. After this review, the business blamed me for using additional heating sources for the spike in power usage but the fact that the unit was constantly running, blowing cold air and I couldn’t turn it off, was not a factor. I suppose they expected me to freeze until they could get to me to fix their screw up. Besides, the heating and cooling has a rating of 2.9. Very reassuring.Review from Mark O
5 stars01/04/2024
Carlos went above and beyond his responsibilities to help me with my water leak. He was on time and very professional.Review from bren m
5 stars12/10/2023
Shane was efficient. He acknowledged my questions and concerns with a friendly disposition. His advice was appreciated. Bre MReview from Marge W
5 stars12/05/2023
Mw 12/4/23-- This is for the tech Matthew (Matt). He was awesome. He took his time to explain everything he was going to do far as the install of my new furnace. He was so patient, considering I was on crutches and he had to come back to me when he reported on something. He took pics showed them to me and he did an awesome job. I would say he went above and beyond. His cleanliness was refreshing. He was timely on arriving for the job. He is an one man awesome technician. If you had a choice on which tech to ack for MATT! He deserves a stipend of some kind. After looking at the reviews and the price was within my budget I am happy I went with them. If the service and the warranty are as awesome as my experience, they are well deserved.Review from mark s
5 stars11/28/2023
This review is for Jeffery. Part of the call is the full interaction with the tech. Jeffrey was extremely pleasant and qualified. His personality was great. the following is my total thoughts on the call. "Quality both in the manner of his work. He was all the things mentioned above. the added touch was that he added to the work a air of personality that made the call a very pleasant experience. thank you much for sending this tech.".Review from ronald t
5 stars11/12/2023
Jason from McAtee did an outstanding job. Professionality and friendliness just added to the great experience I received. Jason completed the work in no time. Please give him a raise, After, the work was completed I took a nice hot bath. 5 Stars.
Customer Review Rating
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