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Business Profile

Used Car Dealers

Eldorado Auto Sales & Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased Dodge Caravan 3-2-22 $4,000. On 3-8-22 van axial going out per dodge dealership. 3-11-22 took van back. Then the mechanic let me pick anything off the lot I got 2011 VW Rotan SUV , 3-12-22 the VW was having a fuel pump going out, It is over heating my mechanic said motor was going out. Their mechanic said head gasket was the problem then I had to tow it back to them. Every time I tried to tow it back ,7 times ,there was one excuse after another. And this was at my expense. His mechanic has also threatened me. I got the title for the VW saying it was $1,500 when I paid $4,000 for the original Caravan. Then title for the VW he wrote any mileage on it. VW 201,151, title say dashboard says 196,000 miles. I had to quit my job ,I am a postal carrier & we are jumping from station to station & I can't get to work. I went a few streets to p/u my children. The back right tire fell off & calipers broke off & I have a newborn baby. I sent him pictures & called him & he is not responding to me any longer. I have not been able to drive a vehicle for a week. He told me if I had to go to court then go to court.. I originally met this dealer off Facebook

Eldorado Auto Sales & Service, LLC is NOT a BBB Accredited Business.

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