Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bicycle Dealers

Century Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Filter by

Showing all complaints

Filter by

Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a bicycle from Century cycle for Christmas last year and found that the rear tire would not hold air. I replaced two tubes. Still having a problem in July. I took the bike back to century cycle and they found that the rim was defective and had sharp edges and pieces of aluminum in it, they filed it off. Put new rim tape on a new tube and said it should be good. After about two weeks of riding it started losing air again. I took it back and a week later they told me that the rim was defective and need to replaced. I was told the giant bicycle did not want to replace the rim, and they were trying to get giant to replace it. I was told of giant would not stand behind the rim I would have to purchase a rim myself, the bike was six months old when I took it in and is now nine months old still under one year warranty, century cycles is refusing to replace the rim and stand behind the product. The bicycle is still at century, waiting for something to be done.

    Business response

    10/11/2023

    The customer is correct in that Giant (the bicycle's manufacturer) denied the warranty claim. Any follow-up with their warranty department has resulted in no response. As the original manufacturer, Giant has the right to deny any warranty claim submitted to them. Once they deny the claim, there is nothing left to be done on their end. We (Century Cycles) presented a few options for replacement; a) split the cost on a replacement rim from Giant that would be out-of-pocket for both us and the customer (however, the original replacement part is not available) and b) split the cost of an aftermarket rim from another manufacturer (customer refused this option because it wouldn't match the other wheel). However, after doing the work that the bicycle was initially submitted for, it has been determined the original problem of consistent flat tires and pressure loss has been rectified. The bicycle had the replacement parts installed and, as the bike has been in our possession for a long enough period of time to ascertain if it was, in fact, effectively repaired. It has lost no significant amount of air pressure in the repaired wheel/tire in over a week. The customer is not being charged for any of the labor or parts that were used in the repair of the wheel in question. The customer has been made aware of this situation via email as of 10/10/2023. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.